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All Journal Buletin Poltanesa TARBAWY: Indonesian Journal of Islamic Education EPIGRAM (e-journal) Jurnal Administrasi Profesional Indonesian Journal of Islamic Religious Education (INJIRE)
Riza Hadikusuma
Jurusan Administrasi Niaga Politeknik Negeri Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Jurnal Administrasi Profesional

 1 
PENGARUH KOMPENSASI TERHADAP MINAT MELAMAR PEKERJAAN DENGAN LOKASI KANTOR SEBAGAI VARIABEL MODERATING (STUDI PADA PENGGUNA JOBSTREET DI DEPOK) Gisheila, Margaretha Vira; Utomo, Wahyudi; Hadikusuma, Riza
Jurnal Administrasi Profesional Vol 5 No 1 (2024): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v5i1.6928

Abstract

This study aims to analyze the influence of compensation on job application interest with office location as a moderating variable among Jobstreet platform users in Depok. The data collection method used questionnaires with a sample of 100 respondents and was processed using the PLS-SEM analysis method. The data analysis results show that compensation has a positive and significant influence with a path coefficient value of 0.614 and P values of 0.000 on job application interest. The office location variable also has a positive and significant influence with a path coefficient value of 0.293 and P values of 0.001 on job application interest. Additionally, office location is proven to moderate the relationship between compensation and job application interest with a path coefficient value of 0.200 and P values of 0.012. These findings indicate that a strategic office location can strengthen the relationship between compensation and job application interest. The implications of this study are that companies on Jobstreet platform need to consider not only competitive compensation but also strategic office locations to attract job applicants' interest.
Pengaruh Service Failure dan Service Recovery Terhadap Loyalitas Pelanggan Indomaret: (Studi Kasus pada Pelanggan Indomaret di Kelurahan Pademangan Barat, Kecamatan Pademangan, Kota Jakarta Utara) Sonista, Muhamad; Jati Saputro, Restu; Hadikusuma, Riza
Jurnal Administrasi Profesional Vol 5 No 2 (2024): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v5i2.7071

Abstract

This study aims to evaluate how service failure and service recovery affect customer loyalty at Indomaret located in Pademangan Barat Village, Pademangan District, North Jakarta. Data were collected through questionnaires using non-probability sampling techniques, specifically purposive sampling method, with a total sample of 100 respondents. The data were analyzed using statistical software Smart Partial Least Square version 4.1.0.3 (SmartPLS 4.1.0.3). The results showed that service failure has a significant negative effect on customer loyalty with a coefficient of -0.203 and p-values of 0.016, while service recovery has a significant positive effect with a coefficient of 0.512 and p-values of 0.000. In addition, the combination of service failure and service recovery can explain 29.1% of the variation in customer loyalty, as shown by the R-squared value of 0.291.
Co-Authors Assidiki, Hasbi Azwar _ Chandra, Yanita Ella Nilla Disny Adelia Novita Febrian, Muhamad Reza Gisheila, Margaretha Vira Hafidhuddin, Hafidhuddin Hafiduddin Hafiduddin Imam Syafganti Ina Sukaesih Irwan, Prasetya Jati Saputro, Restu Mariam , Iis Maryono Maryono Mubarak, Fauzi Nurjannah, Darul Prasetya, Irwan Putra, Yoshua Ardy Rini Rahman S, Waway Qodratulloh Setiawan, Angellia Malika Putri Sofa, Nidia Sonista, Muhamad Utomo, Wahyudi