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All Journal Media Kesehatan Masyarakat Indonesia Jurnal Kesehatan Masyarakat Nuansa Informatika Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Jurnal Ilmiah Kesehatan Anakes: Jurnal Ilmiah Analis Kesehatan Jurnal Kesehatan Tambusai Jurnal Kesehatan Masyarakat Perkotaan Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Ajeng Tias Endarti
Universitas Mohammad Husni Thamrin
Biochemistry, Genetics & Molecular Biology Computer Science & IT Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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Factors Associated with Patient Satisfaction at Kalideres Community Health Center, West Jakarta Krestanti, Yeni Padmini; Endarti, Ajeng Tias; Djaali, Nur Asniati
Jurnal Kesehatan Masyarakat Perkotaan Vol. 5 No. 2 (2025): Jurnal Kesehatan Masyarakat Perkotaan
Publisher : LPPM Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jkmp.v5i2.3154

Abstract

Marketing strategies are used to ensure business success, including in the healthcare sector, which now faces intense competition among hospitals, clinics, and community health centers. Community health centers, as the primary government healthcare facilities, play a crucial role in providing first-level services. Patient satisfaction is a key indicator of service quality in primary healthcare facilities, including community health centers (puskesmas). Preliminary observations at Kalideres Community Health Center, West Jakarta, showed a satisfaction level of 77.8%, although complaints regarding waiting time, facility completeness, and cleanliness were still reported. Sociodemographic factors, BPJS insurance membership, and visit frequency may influence patients’ perceptions and expectations of healthcare services. This study aimed to analyze factors associated with patient satisfaction at Kalideres Community Health Center. A quantitative approach with a cross-sectional design was used. The sample consisted of 100 patients selected through non-probability incidental sampling. Data were collected using a structured questionnaire and analyzed through univariate, bivariate, and multivariate methods. Bivariate analysis showed that monthly income (p=0.005; OR=3.840; CI 1.55–9.55) and visit frequency (p=0.000; OR=11.806; CI 4.17–33.41) were significantly associated with patient satisfaction. Multivariate analysis produced a Nagelkerke R² of 0.317, identifying employment status (p=0.038; OR=2.872), income (p=0.037; OR=0.282), and visit frequency (p=0.000; OR=0.138) as significant predictors. Visit frequency was the most dominant factor influencing satisfaction. These findings recommend optimizing BPJS administrative processes, strengthening patient education regarding the benefits of regular visits, enhancing satisfaction monitoring, and improving communication quality and service delivery to support sustained patient satisfaction.
Validity and Reliability Test of the WHOQOL-HIV BREF Instrument on PLHIV in Bandar Lampung City in 2025 Prahastuti, Brian Sri; Endarti, Ajeng Tias; Solikhin, M Halfani
Jurnal Kesehatan Masyarakat Perkotaan Vol. 5 No. 2 (2025): Jurnal Kesehatan Masyarakat Perkotaan
Publisher : LPPM Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jkmp.v5i2.3168

Abstract

Quality of life (QoL) is an essential indicator for assessing the physical, psychological, social, and spiritual well-being of People Living with HIV (PLHIV). For people living with HIV (PLHIV), this concept is particularly important because HIV infection is chronic and requires long-term therapy, which carries various clinical and psychosocial consequences. The impact of HIV is not only related to physiological changes but also emotional and social problems caused by societal stigma and discrimination. Measuring the quality of life of people living with HIV requires valid, reliable instruments that accurately reflect the patient's condition. The WHOQOL-HIV BREF is an instrument developed by the World Health Organization to measure QoL among PLHIV across six main domains. This study aimed to evaluate the validity and reliability of the Indonesian version of WHOQOL-HIV BREF among PLHIV in Bandar Lampung City in 2025. A cross-sectional design was employed, using purposive sampling to recruit PLHIV who met the inclusion criteria. The Indonesian version of WHOQOL-HIV BREF was administered as the research instrument. Validity testing was conducted using item-total correlation analysis, while reliability testing employed Cronbach’s Alpha coefficient. The results showed that all 31 items of the WHOQOL-HIV BREF were valid (r‑calculated > r‑table 0.349), indicating that the instrument is suitable for assessing the quality of life of PLHIV. These findings provide a strong basis for the implementation of WHOQOL-HIV BREF in clinical practice, research, and health program planning for PLHIV at the local level..
Co-Authors Adelia Ulya Rachman Agung Pratama Agus Handito, Agus Anua, Siti Marwanis Brian Sri Prahastuti Brian Sri Prahastuti Brian Sri Prahastuti Dian Kusdian E Ibrahim, Tengku Azmina Eko Setyo Pambudi Eko Setyo Pambudi Erie Aditia Febriyanti, Syeri Hardi Susanto Helda Helda Helmi Indriyati, Titi Izza Suraya Karlina, Lini Krestanti, Yeni Padmini Lilis Heri Mis Cicih Mazlan, Nurzafirah Mira Netti Muttaqien Muttaqien Naa, Martince Nur Asniati Djaali Nursa’adah Nursa’adah Nydia Andriani Nydia Andriani Parnonto, Wiratama Ibnu Ratna Djuwita Ratna Djuwita Riana Anggraini, Hesti Rizki Tsalatshita Khair M Rusli, Nur Husna Rusman, Ruspa S, Eti Wiyanti Solikhin, M Halfani Sudarto Ronoatmodjo Sutanto Priyo Hastono Sutanto Priyo Hastono Tata Sutabri Usdayana, I Gusti Ngurah Yoga Wan Mohd Amin, Wan Siti Hajar Woro Riyadina Yohanes Bowo Widodo