Article Per Year (5 Year)
p-Index From 2021 - 2026
2.591
P-Index
This Author published in this journals
All Journal Syntax Jurnal Informatika Jurnal Informatika Proceedings Konferensi Nasional Sistem dan Informatika (KNS&I) Technomedia Journal Aptisi Transactions on Management CCIT (Creative Communication and Innovative Technology) Journal SENSITEK ADI Journal on Recent Innovation (AJRI) Journal of Innovation and Future Technology (IFTECH) ICIT (Innovative Creative and Information Technology) Journal Journal Sensi: Strategic of Education in Information System CICES (Cyberpreneurship Innovative and Creative Exact and Social Science) Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Journal of Applied Data Sciences International Journal of Cyber and IT Service Management (IJCITSM) Jurnal Maklumatika Journal Collabits
Padeli Padeli
Universitas Raharja
Religion Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science

Published : 45 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal Collabits

 1 
Design of Maintenance Service System With Helpdesk It Support Case Smk Bina Am Ma'mur Pratama, Amri; Padeli, Padeli; Ramadhan, Muhamad Khisbaeni
Journal Collabits Vol 1, No 3 (2024)
Publisher : Journal Collabits

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/collabits.v1i3.30257

Abstract

SMK Bina Amma'mur has a section in charge of taking care of computers ranging from computer hardware repair and computer software repair, namely the IT helpdesk section. Currently, the process of informing computer repairs that are currently running is still carried out by means of teachers or staff asking for help from the Information Technology department by meeting directly to check problems that occur on computers or laptops, then the IT helpdesk will send a team of technicians to solve the reported problems, if it has been completed, it will be reported back to the IT helpdesk to note that computer repair requests have been made. After checking the problem that occurs on the computer or laptop then the IT department will record the problem in the general ledger and will notify the teacher or staff when it has been resolved via whatsapp media. However, the handling of problems that are running is still not good because the process of recording repair results is still manual so that it affects the performance of the IT department. This can have a negative impact, namely there are problems recording data repeatedly, the process of searching for computer repair data takes a long time because you have to search one by one for repair request data in books, there are often errors in making reports so that the reports made are not the same as the computer repair process. This research resulted in an IT helpdesk system that aims to help the IT department manage IT helpdesk data better. This research uses the PIECES analysis method, design using UML and blackbox testing system. The IT Helpdesk system is created using PHP programming language and MySQL database.
Co-Authors Abas Sunarya Agus Priyatna Aji Kuspriambodo Alfian, Rifky Alvega Awanda Alwiyah Alwiyah Alwiyah Alwiyah Amal Awallya Andini Ayu Distri Aprilyani, Ulfa Tiana Arifin, Rita Wahyu Aris Martono Aris Martono Astriyani, Erna Awallya, Amal B. Herawan Hayadi Bayu Pramono Bonari Simanjuntak Budiarto, Mukti Christien Setiya Kesumawati Danang Suprayogi Danang Suprayogi Debora, Siska Desy Apriani Didik Setiyadi Dina Fitria Murad Distri, Andini Ayu Dwi Oktavionita, Siti Dian Cahya Eduard Hotman Purba Erick Febriyanto Euis Sitinur Aisyah Fadli Fadillah Rahman Fae, Nahlie Fitria Supyaningsih Gustina Gustina Handayani, Revi Sajidah Sri Handayni, Revi Sajidah Sri hartanto hartanto Henderi . Ilamsyah Ilamsyah, Ilamsyah Indri Handayani Irma Ayu Rodatin, Irma Ayu Kamil, Rizki Maulana Kesumawati, Christien Setiya Kuspriambodo, Aji Latifah, Della Nur Maimunah - Martono, Aris Mey Anggaraeni Muhamad Yusup Muhammad Dzulfikar Allam Muhammad Faisal Muhammad Fiqih Firmansyah Muhammad Rizky Awaluddin Mulyati Mulyati Mulyati Mulyati Nur Azizah Nurhaeni, Tuti Nursohit Nursohit Nursohit, Nursohit Nurviani Riska Suharto Oktaviani, Miatri Po Abas Sunarya Pratama, Amri Rahmat Hidayat Ramadhan, Gilang Kartika Hanum Ramadhan, Muhamad Khisbaeni Refauza Refauza Ria Wulandari Ridwan Alberto Pandiangan Rizki Maulana Kamil Rosalina Miliartha Rosdiana Rosdiana Ruli Supriati, Ruli Siti Dian Cahya Dwi Oktavionita Sofiana, Sofa Sudaryono Sudaryono Sudaryono Sudaryono Sugeng Santoso Suhaepi, Muhamad Iip Sulistiawati Sulistiawati Sumasih Sumasih Sunandar, Endang Suyatno Suyatno Swastika, Rulin Syafira Viglia Zumadilla Syarah Syarah Syarief Nur Husin Syarief Nur Husin Tia Wulandari, Anur Rahmah Tuti Nurhaeni