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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Humano: Research Journal Jurnal Office JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Paramacitra : Jurnal Pengabdian Masyarakat Pinisi Journal of Social Science Jurnal Aktor Journal of Public Policy and Regional Government (JPPLG) Journal Governance and Politics (JGP)
Herlina Sakawati
Departement Of Administrative Science, Faculty Of Social Science And Law, Universitas Negeri Makassar
Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Jurnal Aktor

 1 
Work Motivation and Employee Performance at the Department of Manpower Office in Makassar City Firda Amanda Wulandari; Herlina Sakawati; Haedar Akib
Jurnal Aktor Vol 2, No 3 (2023): June
Publisher : Universitas Negeri Makassar

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Abstract

This research aims to determine the quality of service for claim participants of the social security organizers of employment in the BPJS Ketenagakerjaan office in Makassar City. This research uses a qualitative approach and employs descriptive research design. Data collection is conducted through field observations, interviews, and documentation. The data analysis techniques used are data collection, data condensation, data presentation, and drawing conclusions. The results of this research indicate that the service for claim participants of the social security organizers of employment can be seen from five indicators of service quality: 1) Tangibles (Physical Evidence) are good, 2) Reliability is not yet well-implemented, 3) Responsiveness is good, 4) Assurance is well-implemented, and 5) Empathy is well-implemented. Based on the research results, four out of five indicators of service quality have been well-implemented and meet the standards of service quality.
Website Information System Mayor Report as a Public Service in Palu City Herlina Sakawati; Wiyarni Wiyarni; Muh Nur Yamin
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

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This study aims to determine the information system  of the Mayor Report website as a service in Palu City. This research uses a qualitative research approach with a descriptive qualitative type. Data collection techniques are carried out by observation, interview and documentation. The data analysis technique uses data condensation, data presentation, conclusion drawing and verification. The results of this study show that the information system   of the Mayor Report website in Palu City has been running well in accordance with the success model of the DeLone and McLean information systems. This can be seen from three indicators that have been running well, namely: system quality, usage, and net results received. Two indicators are doing quite well: service quality and user satisfaction. One other indicator is still not good, namely: the quality of information. The supporting factors for the information system of the Mayor Report website are the commitment of the Palu City Government, the environment and supporting infrastructure. While the inhibiting factor is network interference and there are still some complaints that do not contain complete information, and there are still empty complaints coming in.
The Role of Local Government in Raising Awareness of Land and Building Taxpayers in Mamuju Regency Astika Astika; Herlina Sakawati; Aris Baharuddin
Jurnal Aktor Vol 1, No 2 (2022): February
Publisher : Universitas Negeri Makassar

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This study aims to determine the role of the government in increasing the awareness of land and building taxpayers in Mamuju Regency and to determine the factors that influence the awareness of land and building taxpayers in Mamuju Regency. This type of research is descriptive qualitative with data collection techniques, namely observation, interviews and documentation. The results of this study indicate that the government's role in increasing awareness of land and building taxpayers in Mamuju Regency is carried out well, but extension activities have not been evenly distributed. Indicators of improving services have not been implemented well in the Bapenda Mamuju Regency such as the lack of response from employees and the lack of infrastructure facilities provided. The Bapenda in Mamuju Regency has not given awards to taxpayers at all.
Sub-District Leadership with Public Awareness in Paying Land and Building Tax in Gilireng Sub-District, Wajo Regency Herlina Sakawati; Besse Heriayu; Novayanti Sopia Rukmana
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

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This study aims to determine the relationship between sub-district leadership and community awareness in paying land and building taxes in Gilireng District, Wajo Regency. This study used quantitative methods. To achieve this goal, data collection techniques in the form of observation, questionnaires and documentation are used. The samples used were 95 samples. The data obtained was processed using data analysis and using the SPSS 25 application consisting of normality tests, linearity tests, validity tests, reliability tests and regression tests. The results showed that the Subdistrict Leadership variable (X) consisted of indicators of leadership style, leadership traits and contingency approach. Meanwhile, in variable Y which consists of indicators of the social structure of the community, the government's efforts to socialize taxes and procedures that make it easier to pay taxes have a positive and significant influence. This is evidenced by the results of a simple linear regression analysis with a correlation coefficient of 70%.
Co-Authors Ahmad Wahidiyat Haedar Ahmira Ahmira Aina, Asri Nur Amelia Reskiani Rahmat Amihara Amihara Andi Ceri Susilawati Andi Muh. Rivai Andi Ria Islamiati Andi Tenri Citra Sari Annisa Salsabila Arief Aqifila Maharani Arfian Arfian Aris Baharuddin Aris Baharuddin Aslinda Aslinda Besse Heriayu Darman Manda Manda Firda Amanda Wulandari Firman Umar Haedar Akib Haedar Akib Haerul Hasnawi Haris Jamaluddin Jamaluddin Khusnul Hatimah Miftahul Rahmat Muh Nur Yamin Muh Nur Yamin Muh. Darwis Muh. Nur Yamin Muhammad Nur Yamin Nina Agustina Novayanti Sophia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Nur Azizah Pratiwi Nur Rezky Amalia Oki Nur Pratiwi Oky Nur Pratiwi Johansyah Paramitha, Dyan Rifdan Risma Niswaty Rudi Salam S, Muh. Rizal Sirajuddin Saleh Sirajuddin Saleh Sirajuddin Saleh Sulmiah Sulmiah Sulmiah Sulmiah Sulmiah, Sulmiah Triyani Setiawan Wahyuni, Andi Sri Astika Widyawati Widyawati Widyawati Widyawati Wina Pratiwi Sukman Wiyarni Wiyarni Zarni Adia Purna Zulhimmah Mukhlis