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All Journal Rotasi Jurnal Geliga Sains: Jurnal Pendidikan Fisika Jurnal Simetris SITEKIN: Jurnal Sains, Teknologi dan Industri Jurnal Optimasi Sistem Industri Majalah Ilmiah MOMENTUM Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Aplikasia: Jurnal Aplikasi Ilmu-Ilmu Agama JURNAL CRANKSHAFT Jurnal Rekayasa Industri (JRI) JURMA : Jurnal Program Mahasiswa Kreatif Journal of Industial Engineering and Technology PAKDEMAS : Jurnal Pengabdian Kepada Masyarakat JAPI: Jurnal Akses Pengabdian Indonesia Jurnal Pengabdian Teknik dan Ilmu Komputer (PETIK) Jurnal Manajemen dan Teknologi Rekayasa Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat Engineering Jurnal bidang Teknik Spektrum Industri
Sutono, Sugoro Bhakti
Universitas Muria Kudus
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Journal : Journal of Industial Engineering and Technology

 1 
Pengendalian Kualitas Produk Unit Plastik Woven Bag Dalam Upaya Mengendalikan Tingkat Kecacatan Produk Dengan Bantuan Statistical Process Control (SPC): Studi Kasus PT. Dasaplast Nusantara Zumrotul Khamidah, Sugoro Bhakti Sutono
Journal of Industrial Engineering and Technology Vol 2, No 1 (2021): Desember 2021
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/jointtech.v2i1.7433

Abstract

Quality is an achievement or assessment of an item or service from various factors based on the conformity of the specifications desired by the manufacturer. Good product quality can provide confidence for customers to order or cooperate in business so that it can improve the company's position against its competitors. PT. Dasaplast Nusantara is a company producing plastic woven bags or plastic sacks, the raw materials used in the manufacture of products have a high enough price, so the company must really maintain the quality of the product so that the company does not suffer a large enough loss. Thus, in this study, quality control was carried out using the Statistical Process Control (SPC) method which aims to control the level of product defects in the plastic woven bag unit. By using the SPC method, the company's defect rate is 12%, which means that the production capability is not good
INTEGRASI MODEL KANO DAN QUALITY FUNCTION DEPLOYMENT (QFD) UNTUK MERANCANG PERBAIKAN KUALITAS LAYANAN JASA PENGIRIMAN ( STUDI KASUS NINJA EXPRESS MARGOYOSO) Rangga Primadasa, Rahmat Iqbal Thoha, Sugoro Bhakti Sutono
Journal of Industrial Engineering and Technology Vol 3, No 1 (2022): Desember 2022
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/jointtech.v3i1.8862

Abstract

Bisnis jasa pengiriman paket banyak sekali bermunculan, semua saling berlomba untuk menarik sebanyak mungkin pelanggan menggunakan jasanya. Permasalah pada Ninja Xpress Margoyoso masih terdapat ketidakpuasan pelanggan atas pelayanan yang diberikan. Berdasarkan masalah tersebut, maka akan dilakukan penelitian menggunakan metode kano dan quality function deployment (QFD). Metode kano digunakan untuk mengetahui atribut yang diinginkan pelangkan, sedangkan metode quality functional deployment(QFD) digunakan untuk menentukan atribut yang perlu dikembangkan untuk rancangan perbaikan. Dari 22 atribut kualitas jasa pengiriman dimana 9 diantaranya menjadi prioritas perbaikan yaitu pegawai mampu menyeleseikan permasalahan yang dihadapi pelanggan, pegawai cepat merespon pelanggan yang datang, Ninja Xpress Margoyoso memiliki lingkungan yang bersih, Ninja Xpress Margoyoso memiliki parkir yang luas, pegawai ramah dan sopan melayani pelanggan, pegawai dapat memberi solusi terhadap keluhan pelanggan, Ninja Xpress Margoyoso menjamin keamanan barang yang dikirim, pegawai memakai seragam kerja, pegawai mempunyai kemampuan untuk menjawab pertanyaan pelanggan. Kemudian dari HOQ disusun rancangan perbaikan prioritas meliputi pembuatan SOP ketat untuk pegawai, pelatihan sikap dan perilaku para pegawai, meningkatkan kebersihan area parkir dan kantor, melakukan evalusi tiap bulan kepada pegawai, dan penambahan pegawai untuk percepatan pengiriman.
Co-Authors - Supriyono Aan Khunaifi Ahmad Hariyadi Akhmad Zidni Hudaya Andriani, Evana Anthara, I.Made Aryantha Aryantha A., I Made Azizahwati Azizahwati Bramantoro Bramantoro Dian Erliana Febriyanti Dina Tauhida Faizi, Achmad Noor Ghufron, Hanif Hera Setiawan Irfai Fathurohman, Irfai Jayanti Putri Purwaningrum Lailatul Musfiroh M. Abdul Wahid Muhammad Fadil Nafi’ Inayati Zahro Nur Fajrie Okto Dinaryanto Putri Purwaningrum, Jayanti Qoaruddin Qomaruddin Rangga Primadasa Ratri Rachmawati Rianto Wibowo Rianto Wibowo. Riawan Yudi Purwoko Sa'aduddin Annasih Salman Alfarisi Saufik Luthfianto Shofwan Bahar Slamet Khoeron Tanaka, Imam Ridwan Taufiq Hidayat Tengku Riza Zarzani N W, Sri Surachmi Wahid, Muhammad Abdul Wasis Wijayanto Yudha Adi Kusuma