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All Journal Jurnal Psikologi Global Medical and Health Communication PSYMPATHIC COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Riset Psikologi Bandung Conference Series: Psychology Science Eduvest - Journal of Universal Studies Schema: Journal of Psychological Research MIMBAR : Jurnal Sosial dan Pembangunan Humanities, Society, and Community (HSC)
Endah Nawangsih
Universitas Islam Bandung
Religion Aerospace Engineering Humanities Computer Science & IT Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Neuroscience Nursing Public Health Social Sciences Other

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Building Working Alliance on Online and Offline Counselling Hafnia Rahma Alifa; Suci Nugraha; Endah Nawangsih
Humanities, Society, and Community Vol. 2 No. 1 (2024): Humanities, Society, and Community (HSC)
Publisher : Research Synergy Foundation Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/hsc.v2i1.2655

Abstract

Telecounseling in Indonesia can be a solution to overcome the shortage of mental health professionals to address psychological problems. Telecounseling is a new challenge for psychologists. The high public interest in using telecounseling has not been accompanied by empirical data on the challenges psychologists face in providing online counseling services, especially in establishing working alliances as a key competency for building therapeutic relationships. The purpose of this study was to understand counselor competencies in building working alliances in online and offline psychological services. Participants in this cross-sectional study were 93 counselors selected by simple random sampling. The measurements were conducted using the Indonesian version of the Therapist Interpersonal Skill Scale. In general, the counselor’s ability to provide online counseling was lower (79.58%) than when providing offline counseling (96.8%). The differences in counselors’ abilities covered all three aspects of the working alliance measured, namely 1) extra-therapeutic influence, 2) therapy skills, and 3) perception of outcomes. Because this research is cross-sectional, it can only analyze the characteristics of respondents in one-time period, but it does offer empirical data about the differences in counselor ability to build working relationships in online and offline counseling.
Co-Authors Adelina, Novi Aditya Ramdhani Alifa Nuraini Alifa, Hafnia Rahma Andhita Nurul Khasanah Dewi Sartika Dian Kemala Putri Dian Kemala Putri Diani Auli Syalsadila Diantina, Fanni Putri Dwi Edriyanti Dzar Nurul Halimah Eneng Nurlaili Wangi Evi Mayasari Fathiyya Amalia Hanifa Frisca Desi Arisandi Hafnia Rahma Alifa Hanifa, Fathiyya Amalia Ihsana Sabriani Borualogo Novi Adelina Nugraha, Suci Permana, Rizka Hadian Putri, Gitta Indriani Lestari Rias Fadhila Binurillah Rizki Aulia Shafana, Yasya Citra Siti Marliah Tambunan Siti Marliah Tambunan Suci Nugraha Tri Asi Sucikaputri