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All Journal Kinerja JDM (Jurnal Dinamika Manajemen) Gadjah Mada International Journal of Business Lisanuna: Jurnal Ilmu Bahasa Arab dan Pembelajarannya Binus Business Review Humaniora Makara Human Behavior Studies in Asia The South East Asian Journal of Management
Azman Ismail
Faculty of Economics & Management. Universiti Kebangsaan Malaysia, Malaysia Institute Islam Hadhari, Universiti Kebangsaan Malaysia Faculty of Business Management. Universiti Teknologi Shah Alam, Malaysia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Psychological Empowerment Link Using Employee Performance and Organizational Commitment on the Generation Gap: PLS-MGA Analysis IBRAHIM, NURSHAHIRA; Mohamad, Nur Izzaty; Farinordin, Farah Ayuni; Mohd Soffian Lee, Umi Hamidaton; Ismail, Azman
Gadjah Mada International Journal of Business Vol 26, No 1 (2024): January - April
Publisher : Master in Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/gamaijb.65657

Abstract

The generation gap is critical, especially when employees do not agree about some terms that affect their completion of tasks. This issue is debated in organizations, causing incompatibilities between human resource management and development structures. Hence, these constraints led this study to measure the differences shown by generations X and Y, and how they impact the relationship between psychological empowerment, employee performance, and organizational commitment. This research used questionnaires and in-depth interviews as the main procedures for collecting and obtaining data—196 items of data were received from the Malaysian Islamic Finance Agency. SmartPLS software was used to test the research hypotheses and the differences between the two groups are Gen X and Y (PLS-MGA). The results of the PLS-MGA test confirmed that, in the relationship of psychological empowerment and job performance alone, it was found there was a generational difference between X and Y (p-value < 0.05). However, while running the hypothesis test (using the bootstrapping test), it was found that both hypotheses are acceptable, which shows the relationship between psychological empowerment and job performance based on two different groups, namely Gen Y = t-statistic (10.961) and Gen X = t-statistic (11.993). Thus, H1 is supported. Meanwhile, the relationship between psychological empowerment and organizational commitment is based on two different groups, namely Gen Y = t-statistic (8.675) and Gen X = t-statistic (8.349), which means H2 is also supported. Consequently, it is hoped that the findings of this study will serve as essential guidance for employers in both the public and private sectors. Human resource management teams can use the findings to understand the natural complexity of psychological empowerment constructs in realizing the challenges and difficulties in predicting organizational goals, in terms of job performance and organizational commitment.
Exploring Service Quality Impacts on Customer Satisfaction in Military Medical Centres: Moderating Role of Perceived Value Ismail, Azman; Ali, Mohd Helmi; Rose, Nur Ilyani Ranlan; Abdulla, Anis Anisah; Rosnan, Herwina
JDM (Jurnal Dinamika Manajemen) Vol 7, No 2 (2016): September 2016
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v7i2.8200

Abstract

Much has been written about service quality impacts on customer satisfaction. However, little research on this perspective has been carried out in military settings. The aim of this study is to examine the relationship between service quality and customer satisfaction, and moderating effects of perceived value in military medical centre. A survey method was employed and data was collected from customers at medical centers under the administration of Malaysian army organization. Analysis was performed using SmartPLS path model analysis. The results show two important findings: first, the interaction between four service quality components (i.e., tangible, reliability, responsiveness and assurance) and customers perceived value were significantly correlated with customer satisfaction. Second, the interaction between one service quality component (i.e., tangible) were not significantly correlated with customer satisfaction. In overall, this result confirms that effect of tangible, reliability, responsiveness and assurance on customer satisfaction has been moderated by customers perceived value. Conversely, effect empathy on customer satisfaction has not been moderated by customers perceived value. Further, this study offers discussion, implications and conclusion.
Administrators Roles in Training Programs and Training Transfer Ismail, Azman; Hua, Ng Kueh; Ismail, Yusof; Samah, Ainon Jauhariah Abu; Bakar, Rixal Abu; Ibrahim, Nurshahira
JDM (Jurnal Dinamika Manajemen) Vol 6, No 1 (2015): March 2015
Publisher : Department of Management, Faculty of Economics and Business, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v6i1.4294

Abstract

An administrator plays a vital role in the growth and development of his/her subordinates. Despite this notion, the role of an administrator in the context of training programs and transfer of training is not well studied. Therefore, this study is set to examine the relationship between administrators role in training programs and training transfer. A survey method was utilized to gather 706 survey questionnaires from employees of local authorities of three cities in the state of Sarawak, Malaysia. The results of SmartPLS path model analysis confirmed that the ability of administrators to properly implement support, communication and assignment in planning and implementing training programs has been an important predictor of training transfer in the studied organization. Further, this study provides discussion, implications and conclusion.
The Relationship between Military Training Content, Willingness to Learn and Execute Defence and Security Jobs Ismail, Azman; Mat Deli, Mazzlida; Mohd Zainol, Noor Azmi; Nik Abdullah, Nik Anis Sazwani; Abdul Ghani Azmi, Ilhaamie
The South East Asian Journal of Management Vol. 19, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Research Aims: The study evaluates the mediating role of trainees’ willingness to learn in the relationship between military training content and trainees’ willingness to execute defence and security jobs. Design/Methodology/Approach: A survey method was conducted using a cross-sectional research design to gather 343 self-report questionnaires from Malaysian army personnel. A purposive sampling technique was utilised while the SmartPLS was employed to assess the measurement model and test the structural equation model. Research Findings: The findings of a structural equation modelling test confirmed that the trainees’ willingness to learn is an important mediating variable between military training content and trainees’ willingness to execute defence and security jobs. Theoretical Contribution/Originality: This study reveals that the relationship between military training content and trainees’ willingness to execute defence and security jobs is mediated by the trainees’ willingness to learn. This finding has supported and broadened past studies in Southeast Asia and other countries. Managerial Implication in the South East Asian Context: The findings assist the human resources department in understanding the diverse perspectives regarding the willingness to learn and formulate employee development programs to maintain and enhance the performance of military organisations amid the evolving global defence and security landscape. Research Limitation & Implications: The data were collected from military organisations in a developing country. Thus, this investigation may have an impact on how broadly the results may be applied. Future studies should consider more varied samples.
Co-Authors Abd Rahman, Ishak Abd Razak, Mohd Ridwan Abdin, Fatmawati Abdul Ghani Azmi, Ilhaamie Abdullah, Anis Anisah Ahmad, Sholihien Ainon Jauhariah Abu Samah, Ainon Jauhariah Abu Anis Anisah Abdulla, Anis Anisah Anisah Abdullah, Anis Anuar, Aimi Asha'ari, Maryam Jamilah Eddy Madiono Sutanto Elok Savitri Pusparini, Elok Savitri Erhan, Tugba Farinordin, Farah Ayuni Foboy, Nurul Afiqah Foboy, Siti Nurul Afiqah Hanafi, Wan Noordiana Wan Herwina Rosnan, Herwina Husin, Tehsapuan Ibrahim, Nurul Inani Ibrahim, Zalina Ishak, Yusniati Ithnin, Nor Shamri Kiong, Perry Tan Chee Leng, Clara Ong Guat Madrah, Midaya Mat Deli, Mazzlida Mat, Norazila Md Daud Ismail, Md Daud Mohamad Nor, Azmawaty Mohamad, Nur Izzaty Mohamad, Nur Izzaty Mohamad, NurIzzaty Mohamad, Nurul Muna Mohamed, Nurasilah Kithuru Mohd Helmi Ali, Mohd Helmi Mohd Nowalid, Wan Aishah Wan Mohd Soffian Lee, Umi Hamidaton Mohd Soffian Lee, Umi Hamidaton Mohd Zainol, Noor Azmi Ng Kueh Hua, Ng Kueh Nik Abdullah, Nik Anis Sazwani Nor, Azmawaty Mohamad Nur Ilyani Ranlan Rose, Nur Ilyani Ranlan Nurshahira Ibrahim, Nurshahira Ridzuan, Ahmad Azan Ridzuan, Ahmad Azan Rino Rino Rixal Abu Bakar, Rixal Abu Salim, Siti Salwa Tharima, Ahmad Faiz Yahy, Zulkefli Yusof Ismail, Yusof Yusuf, Munirah Hanim Zihni Tunca, Mustafa