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Journal : Public Sphere Review

Efektivitas Program E-Parking dalam Pelayanan Publik di Taman Bungkul Surabaya Theodora Thessa Renata Putri; Sri Umiyati; Budi Rianto
Public Sphere Review Volume 1 Nomor 1: Maret 2022
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v1i1.20

Abstract

This research aims to reduce the practice of illegal parking attendants and the leakage of parking retribution income can be overcome. The problem is focused on assessing the effectiveness of e-parking in Tama Bungkul Surabaya with reference to the theory of effectiveness according to Budiani (2007). The data obtained through interviews, observation, and documentation and analyzed qualitatively. This study concludes that the implementation of e-parking in Bungkul Park has not been effective because it has not yet been targeted, as evidenced by the finding of people who are less interested in paying for parking through e-parking machines, program socialization has been carried out directly and through social media, parking objectives have been achieved because they have there are no illegal parking practices and leakage of parking fees, while for program monitoring, periodic e-parking machines are checked, but four e-parking machines are found in the Bungkul Park area that cannot be used and have not been repaired until now due to the lack of reliable human resources
Efektivitas Program Layanan E-KLAMPID di Kecamatan Bulak Kota Surabaya Mirza Fatchul Haqq; Sri Umiyati
Public Sphere Review Volume 1 Nomor 2: September 2022
Publisher : Public Administration Dept, Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/psr.v1i2.33

Abstract

In an effort to realize an effective and efficient public service department of Population and Civil Registry Surabaya made a public service innovation that is E-klampid Program. This Program aims to facilitate the community in conducting the management of population and civil registration, people no longer need to come to the Office Dispendukcapil Surabaya, and e community can do the management independently at home this study aims to analyze the effectiveness of e-klampid program in District Bulak Surabaya. This study uses dea scriptive qualitative method with a case study approach, the existence of e-klampid can provide convenience for the community in managing population and civil registration. Sources of data used are secondary data and primary data obtained through interviews, observation and documentation. There are 5 indicators in measuring the effectiveness of the Program according to Sutrisno (2007), namely 1) Understanding The Program 2) right on target 3) On Time 4) achievement of goals 5) real change. The results showed that the effectiveness of the e-klampid Program in Bulak Sub-District of Surabaya has not been effective. There are 4 indicators that are not effective, namely understanding the Program, right on target, achieving goals, Real Change. The effective indicator is timely.