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All Journal UNEJ e-Proceeding Jurnal Administrasi Publik : Public Administration Journal JPM (Jurnal Pemberdayaan Masyarakat) JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Jurnal Abdidas Jurnal Inovasi Penelitian Governance: Jurnal Kebijakan dan Manajemen Publik Public Sphere Review Aplikasi Administrasi: Media Analisa Masalah Administrasi POLICY AND MARITIME REVIEW
Sri Umiyati
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Hang Tuah Surabaya
Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : Aplikasi Administrasi: Media Analisa Masalah Administrasi

 1 
PROSES IMPROVEMENT PELAYANAN KESEHATAN LANJUT USIA ( LANSIA ) DI PUSKESMAS KLAMPIS NGASEM KOTA SURABAYA Andini Rachmawati; Sri Umiyati
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 22 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v22i1.97

Abstract

The purpose of this study was to describe and analyze the Improvement Process in the Elderly Health Service at the KlampisNgasem Health Center in Surabaya City using the Donabedian Theory. The research approach used is Descriptive. With the Qualitative method, as well as data collection techniques through Observation and Interview to elderly patients directly to get an idea of how the quality of health services at the KlampisNgasem Health Center in Surabaya, especially for the care of elderly patients.The results of the research conducted by the researchers can be concluded that the research on the Improvement Process of Elderly Health Services at the KlampisNgasem Health Center in Surabaya City using the Donabedian Theory through three approaches, namely the structural approach (input), the process approach, the outcome approach (output ) found two indicator that become service priority that is Service Statement or statement of ability and obligation of organizer to perform service in accordance with service standard and Service Time that is the time period needed to finish all service process from each service type.
KUALITAS PELAYANAN PUBLIK DALAM BIDANG ADMINISTRASI KEPENDUDUKAN (Studi Pelayanan KTP-el dan KK di Kantor Kecamatan Wringinanom Kabupaten Gresik) Inthania Rachmad Wardani; Sri Umiyati; Deasy Arieffiani
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 23 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v23i1.113

Abstract

The study aims to analyze the quality of public service in the population administration of electronic identity card and the family card in Wringinanom district office, Gresik. Public service is the effort of institution in providing assistance for community to achieve certain goals according to the community needs. In this case, service quality is often used to know how institution performance provides public services. In term of service quality, it can reflect the performance in implementing the duty and function. Furthermore, Wringinanom district is the provider of public service in population administration, such as the service in electronic identity card and the family card. However, several problems have been found in the quality of population administration services in Wringinanom district. The study uses the variable of service quality in qualitative descriptive research method. The analysis technique applies four methods, namely data collection, reduction, presentation and conclusion. Moreover, the result indicates the quality of population administration service does not have good quality, especially in electronic identity card and the family card in Wringinanom district. It is proven from several indicators that have not been fulfilled. The first indicator is physical evidence dimension that has lack of comfortable public place. Whereas, the second indicator is reliability dimension that can be seen from the uncertain service standard. The last is empathy dimension in which the service still needs an improvement.
Pengaruh Downward Communication dan Kompensasi Terhadap Kepuasan Kerja Karyawan Bagian Pengembangan Outlet Kantor Pos Cabang Utama Surabaya 60000 Galuh Noviani; Sri Umiyati; Setya Prihatiningtyas
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 25 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v25i1.48

Abstract

This study is conducted to determine (1) the effect of Downward Communication on job satisfaction of the main branch post office Surabaya 60000, (2) the effect of compensation on job satisfaction of the employees of the Surabaya main branch post office 60000, (3) the effect of Downward Communication and Compensation on job satisfaction employees of the main branch post office Surabaya 60000. The sample uses 52 employees. This research includes causal associative research using a quantitative approach, namely validity test, reliability test, classical assumption test, multiple regression, t statistic test, F statistic test, and coefficient of determination (R2).  It is proven through the F test, F count 3,18 > F table 704,470 and a significant value of 0,000 < 0,05 it can be concluded that Downward Communication (X1) and Compensation (X2) have a positive and significant effect on employee job satisfaction (Y) simultaneously and the coefficient of determination 3,4%.
Co-Authors Agus Subianto Andini Rachmawati Anggia Kartika Sari ARIE AMBARWATI Budi Rianto Deasy Arieffiani Deasy Ariffiani Djoko Siswanto Edi Suhardono Elok Gita Cahyani Galuh Noviani Inthania Rachmad Wardani Jarot Prianggoro Jihan Sabrina Lunariana Lubis M. Husni Tamrin Mirza Fatchul Haqq Raharja, Wildan Taufik Saifuddin Afif Sasmito Jati U Setya Prihatiningtyas Sri Wahyuni Sudirman Sudirman Susi Ratnawati Theodora Thessa Renata Putri Titiek Indhira Agustin Tony Kurniawan Wildan Taufik Raharja Zainal Abidin Achmad