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All Journal JURNAL BISNIS STRATEGI JURNAL SAINS PEMASARAN INDONESIA Jurnal Studi Manajemen Organisasi Diponegoro Journal of Economics Diponegoro Journal of Management AGROTEKBIS Media Ekonomi dan Manajemen OPSI AGRIVITA, Journal of Agricultural Science Jurnal Wasian Jurnal Akuntansi dan Pajak Syntax Literate: Jurnal Ilmiah Indonesia Agregat: Jurnal Ekonomi dan Bisnis Jurnal Organisasi Dan Manajemen Madinah: Jurnal Studi Islam Jurnal Pengembangan Penyuluhan Pertanian International Journal of Economics Development Research (IJEDR) Jurnal Pendidikan Guru Surya Agritama: Jurnal Ilmu Pertanian dan Peternakan Jurnal Pendidikan dan Pembelajaran Robust: Research of Business and Economics Studies Journal of Business, Social and Technology AKSI: Jurnal Manajemen Pendidikan Islam Research Horizon Jurnal Konseling Pendidikan Islam AGROTEKBIS: Jurnal Ilmu Pertanian Pangale Journal of Forestry and Environment Jurnal Wasian JARI : Jurnal Akuakultur Rawa Indonesia
Mahfudz Mahfudz
Jurusan ManajemenFakultas Ekonomika Dan Bisnis Universitas Diponegoro
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Veterinary Other

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Journal : International Journal of Economics Development Research (IJEDR)

 1 
The Influence of Service Quality and Trust on Loyalty with Customer Satisfaction as An Intervening Variable Muhammad Sukron; Mahfudz Mahfudz
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 2 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i2.3970

Abstract

This research intens to verify customer loyalty regarding the services provided by PT BPR BKK Jateng (Perseroda) Demak Branch Office. The independent variables used in this research are service quality and trust, the dependent variable is customer loyalty, and the intervening variable is customer satisfaction. The data used in this research is primary data originating from distributing research questionnaires. The population in this research was all 5,117 customers of PT BPR BKK Jateng Demak Branch. This research sample was limited to 110 respondents. This research uses Structural Equation Modeling (SEM) analysis techniques with the AMOS 24.0 analysis tool. The result that service quality has a positive and significant effect on customer satisfaction, trust has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on loyalty, trust has a positive and significant effect on loyalty, customer satisfaction has a positive and significant effect on loyalty. This research shows that banking companies must have service quality and trust so that they can increase customer loyalty and satisfaction.
The Role of Managerial Leadership in Sustainable Business Development Aden Tatag Surya Bhara Dhaksa; Mahfudz Mahfudz
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 3 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i3.5050

Abstract

Managerial leadership is an effort to achieve goals by accommodating people through good communication. The conflict in this research emerged in the context of a chicken farming company in Central Java, involving various aspects that require careful understanding and handling. This research aims to explore the implementation of managerial leadership in developing sustainable business in livestock companies in Central Java. This research method uses a qualitative research type. In this research, the approach used is a case study. This research was carried out by the researchers themselves among owners and managers of livestock companies in Central Java. The results show that company management is highly involved in developing sustainable innovation, creating a creative environment, and ensuring top-level commitment. Corporate leaders face challenges such as lack of resources, internal resistance, and policy coordination, which they overcome through strategic approaches, including improved communications, resource management, and policy adjustments. The solutions taken include resource diversification, internal coordination, balance management of profitability and sustainability, external partnerships, technology implementation, and continuous evaluation.
Co-Authors A.A. Ketut Agung Cahyawan W Abd. Rauf Aden Tatag Surya Bhara Dhaksa Alam Anshary Alfian Sabila, Dandy Alfian Toar, Alfian Almadanaa, Aulia Vidya Amany Irwanto, Nabila Fadiya Anindyta Mauliandari Arantika, I Wayan Ova Asparita, Asparita B, Jumiati Bolong, Aprianto Burhan Ismail, Burhan Elsafiana, Elsafiana Faizal Fachri, Muhamad Fathi, Muhamad Fathir Fathir Firmansyah, Ilham Fitria, Fariza Dewi Hamdan , Hamdan Adma Hamdan Adma Adinugraha Hamdan, Hamdan Adma Adinugraha Harry Soesanto Hidayatullah, Annas Irawan Ismail, Burhan Ismail Isnu Nurrochman, Isnu Jarniati, Jarniati Jaya Sakti, Brillyan Kardison Lumban Batu Kartika Bungas Kautsar, Namal Labdhagati, Haifa Lismawati, Lismawati M. S. N., Utomo Maemunah Maemunah Maria Josephine Widya Arshita Kussulisty, Maria Josephine Widya Arshita Mariska, Angela Markus, Novita Lely Marpi, Arpika Maryani Maryani Maulana, Denny Muhammad Basir Cyio Muhammad Sukron Muhdam Azhar Muljibir Rahman, Muljibir Nazahah Juhana, Manar Palaguna Haana, Halber Paramitha Azizah Nursyabani, Paramitha Azizah Permono Nugroho, Sidiq Pilo, Fandy Izmi Putri, Intan Tsania Putri, Julia Rafi, Muhamad Arya Ramadhan Noor Rachman Fatoni Ranita Agustina Riatri, Alya Yumna Ridho Dwinurcahyo, Ridho Rum, Jalaluddin Rusmidin, Rusmidin S Sunarti Saddam F, Muammar Sakka Samudin Setiawan, Zakaria Anam Setyaningrum Setyaningrum Shahabuddin Saleh Simson, Simson Solekah, Siti Maratus Sucitra Ika Putri, Nur Sugeng , Sugeng Pudjiono Sugeng Pudjiono, Sugeng Suharnomo Suharnomo Sulistyawati, Poppy Dyah Sundawa, Afdholul Ihsan Surviola, Anggun Susilo Toto Rahardjo Susilo Toto Raharjo Suthama, Suthama Syafa’at, Syafa’at Syamsiar, Syamsiar Tajuddin Akbar Tiara Trie Chandra Dewi, Tiara Trie Chandra Ummi Kalsum Usman Made Vahdist, Riski Wahid Mongkito, Abdul Wibawana, Widhia Arum Widajati, Widajati Wijayanto, Andika Wahyu Wijayasari, Nilla Wike Winarti