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Optimalisasi Layanan Kesehatan di Puskesmas Melalui Pengembangan Chatbot Berbasis Web Menggunakan Flowise AI Mulyawan Mulyawan; Raditya Danar Dana; Agus Bahtiar; Irfan Ali
Jurnal Teknologi Informasi dan Multimedia Vol. 6 No. 3 (2024): November
Publisher : Sekawan Institut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35746/jtim.v6i3.617

Abstract

The development of a web-based chatbot service for Puskesmas presents a potential solution to improve the accessibility and efficiency of healthcare services. This research uses Flowise AI, a chatbot development platform that leverages machine learning technology to support dynamic information processing and provide accurate and relevant responses to users. Flowise AI is integrated with Langchain Retriever to further enhance dynamic information processing, ensuring accurate and relevant responses to users. Using the Rapid Application Development (RAD) methodology, the chatbot development follows a fast-paced cycle, enabling early prototyping and continuous user feedback. The chatbot is tested using Black Box Testing to verify functionality and System Usability Scale (SUS) to evaluate usability. The test results show that the chatbot is able to provide accurate responses to patient queries, especially on relevant health topics, with an SUS score of 75, which falls within the "good" category. This score reflects that the chatbot is easy to use and acceptable to users. This technology allows the chatbot to provide more accurate, relevant, and contextual responses to patient inquiries, while dynamically accessing information from various sources, thereby improving the efficiency and effectiveness of healthcare services.
Co-Authors Ade Rizki Rinaldi Cep Lukman Rohmat Dian Ade Kurnia Dwi Teguh Afandi Edi Wahyudin Hilman Rifa'i Iin Irfan Ali Kaslani Martanto . Nanda Satria Halim Pratama Narasati, Riri Narasati Nining Rahaningsih Nisa Dieanwati Nuris Nisa Dienwati Nuris Raditya Danar Dana Ryan Hamonangan Sandy Eka Permana Shalsa Fadillah Rahmadenta Syarif Maulana Yaasin Tati Suprapti Umi Hayati Utami Aryanti