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All Journal FORUM JURNAL ILMU SOSIAL Journal of Public Policy and Management Review
Aufarul Marom
Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
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ANALISIS KEPUASAN PELANGGAN PADA STASIUN KERETA API SEMARANG PONCOL (DAOP IV SEMARANG) Trie Meisyah A; Herbasuki Nurcahyanto; Aufarul Marom
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (168.538 KB) | DOI: 10.14710/jppmr.v4i2.8253

Abstract

The background of this research began in the increasing needs ground transportation especially a train that are required will be the provision of good service in accordance with standard that has been set and meet customers expectations. A service provided can impact on customer satisfaction in the use of services in Semarang Poncol station. need of special attention from PT .Kereta Api Indonesia to make the quality of service at the Semarang Poncol station not stop and always been an increase in continuous. This research will know the level of customer satisfaction and indicators need to which priority to increase in Semarang Poncol station using descriptive quantitative. The total sample taken as many as 100 people customers using Semarang Poncol station service. This research using the measurement of satisfaction through five dimensions waiter namely the quality of tangible, reliability, responsiveness, assurance, and empathy by comparing between performance ( X ) and hope ( Y ) and cause to feel satisfied or dissatisfied. Based on the results of the tests the level of customer satisfaction there were seven out of twenty three indicators that are considered important in determining the satisfaction of customers who have high interest but in the implementation level low that can be found the level of customer satisfaction to very unsatisfactory until unsatisfactory. These indicators seventh among other: 1. the lounge facilities, 2. the toilet facilities, 3. the place of worship facilities, 4. the facilities up and down train carriages ( train ), 5. the facilities of disabled people, 6. the accuracy of the arrival and departure train, 7. the speed and the readiness of the officers in providing services , while in the fifth dimension that have low level of satisfaction is a tangible dimension get 73,32 % assessment (unsatisfactory) .
ANALISIS PEMBERDAYAAN MASYARAKAT MELALUI PROGRAM KAMPUNG KERAJINAN BAMBU DAN ROTAN DI KELURAHAN PAKINTELAN KECAMATAN GUNUNGPATI KOTA SEMARANG Goretty Situmorang, Maria; Nurcahyanto, Herbasuki; Marom, Aufarul
Journal of Public Policy and Management Review Vol 13, No 3: Juli 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i3.44506

Abstract

The analysis of community empowerment through the Bamboo and Rattan Craft Village Program is based on developing efforts to improve the community's economy. The problems with this research are that management is not yet fully structured, there is a lack of socialization and training, limited facilities and infrastructure, a lack of interest from the community or young people, and a lack of involvement of interested actors. The aim of this research is to analyze empowerment efforts as well as factors inhibiting the sustainability of empowerment. The effort in question uses the Stages of Community Empowerment theory put forward by Wrihatnolo and Dwidjowijoto using a descriptive research method with a qualitative approach. Data was obtained through interviews, observation, and documentation. The research results show that community empowerment has carried out the stages of empowerment well. It can be seen in three stages, namely the awareness stage in the form of socialization regarding empowerment and community interest in participating. The capacitybuilding stage takes the form of providing training to the community and reducing assistance from the government to support the implementation of empowerment. Empowerment Stage by introducing social media and achieving results and output from community empowerment. The stages of an effort have not been fully achieved due to community involvement and the quality of human resources, the limited role of each interested actor, limited facilities and infrastructure, and minimal communication. It is recommended to increase the role of actors, increase the availability of facilities and infrastructure, utilize existing facilities, establish relationships and cooperation, and conduct training so that it can be implemented optimally.
STRATEGI PENGEMBANGAN PARIWISATA CANDI GEDONGSONGO KABUPATEN SEMARANG Sigalingging, Tessalonika Widi; Nurcahyanto, Herbasuki; Marom, Aufarul
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43286

Abstract

Gedongsongo Temple is a tourism destination located in Candi Village, Bandungan District, Central Java, Indonesia. The tourism potential involves temple buildings and cultural sustainability which is still very strong. However, during its development, Gedongsongo Temple faced several obstacles, such as limited bathroom facilities, the condition of the path to the temple which was damaged with lots of rocks, steep and uneven roads, as well as limited parking space and management which still needed to be improved. So, this research aims to analyze the potential and attractiveness of the Gedongsongo Temple tourist attraction, as well as formulate strategies for developing this tourist attraction. The research method used is mix methods, with data collection through observation, interviews, questionnaires and literature studies. This research uses strategic planning theory by John M. Bryson, along with SWOT analysis techniques, Internal Factor Analysis Summary (IFAS), and External Factor Analysis Summary (EFAS) used to analyze the data. The results of this research state that the recommended development strategy for Gedongsongo Temple managers is to utilize strengths and opportunities, which are reflected in Quadrant I, supporting the Growth Strategy. This indicates that the management of the Gedongsongo Temple tourist attraction can combine opportunities such as the popularity of the Gedongsongo Temple tourist destination in Semarang Regency, the government's high attention to the development of this tourism, the use of information technology as a promotional medium, contribution to job creation, and increasing the income of the surrounding community. . Apart from that, Gedongsongo Temple has historical value, such as the tradition of temple rehearsals or temple ruatan, especially in Semarang Regency. The suggestions from this research are to increase government attention, especially in developing tourist facilities and infrastructure at Gedongsongo Temple, preparing the temple rehearsal tradition or temple ruatan as a tourist event, and improving the quality of information technology as a medium, especially in providing information on entrance fees for Gedongsongo Temple tourism.
EFEKTIVITAS MAL PELAYANAN PUBLIK DALAM MELAKSANAKAN POLA PELAYANAN TERPADU DI KABUPATEN JEPARA a Septiana, Niken Putri Mia; Marom, Aufarul; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43148

Abstract

Mal Pelayanan Publik merupakan penyelenggaraan layanan yang menyediakan berbagai jenis layanan publik dalam satu lokasi. MPP memiliki tujuan untuk memberikan kemudahan, kecepatan, keterjangkauan, keamanan, dan kenyamanan kepada masyarakat dalam menerima pelayanan publik, namun dalam penyelenggaraan MPP Kabupaten Jepara masih terdapat beberapa permasalahan yang mengindikasikan kurang efektifnya MPP Kabupaten Jepara dalam penyelenggaraan pelayanan perizinan dan non perizinan di Kabupaten Jepara. Penelitian ini bertujuan untuk menganalisis efektivitas MPP dalam melaksanakan pola pelayanan terpadu di Kabupaten Jepara serta faktor pendorong dan faktor penghambat efektivitas tersebut. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi, serta menggunakan analisis model Miles and Huberman. Hasil penelitian menunjukkan bahwa MPP Kabupaten Jepara dalam penyelenggaraan pelayanan perizinan dan non perizinan terdapat indikator yang telah tercapai dan terdapat indikator yang masih terdapat permasalahan. Hal ini berdasarkan indikator efektivitas organisasi menurut Duncan yaitu pencapaian tujuan, integrasi, dan adaptasi. Sedangkan faktor pendorong dan penghambat efektivitas tersebut dianalisis berdasarkan karakteristik yang menentukan efektivitas organisasi menurut Steers yaitu karakteristik organisasi, lingkungan, dan pegawai, serta kebijakan dan praktek manajemen. Saran yang diberikan adalah menentukan waktu yang tepat untuk memperbaiki sistem pelayanan, penyesuaian regulasi SOP yang mengatur terkait waktu perizinan dan non perizinan, melakukan sosialisasi tentang keberadaan MPP secara masif baik langsung maupun melalui sosial media, memberikan identitas bangunan MPP, lebih memanfaatkan sarana dan prasarana yang ada seperti mesin antrian, serta menegaskan regulasi khususnya kepada OPD-OPD teknis agar terwujud keterpaduan terkait penyelenggaraan MPP Kabupaten Jepara.
PUBLIC ACCOUNTABILITY PADA STREET LEVEL BUREAUCRAT LAYANAN COMMAND CENTER 112 KOTA SURABAYA Dinda Prasetyawati Putri Suryono, Difanda; Nurcahyanto, Herbasuki; Marom, Aufarul
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43569

Abstract

Command Center 112 is well known as an emergency service program in Surabaya City with an effective and efficient system that has won several awards. This achievement prompted this research to obtain adequate information about the street level bureaucrats of Command Center 112. The purpose of this research is to describe the portrait of accountability through the meaning of roles to the orientation of street level bureaucrat accountability involved in the 112 Command Center service of Surabaya City. The researcher attempted to solve the problem with a descriptive qualitative research method using interview, observation, and literature study techniques. The results of this research showed that street level bureaucrats carry out their accountability through two types of accountability, namely Public-Administrative Accountability and Participatory Accountability, thus increasing job pressure and encouraging the occurrence of role conflict dilemmas. The conflict experienced by street level bureaucrats in this research is a policy vs societal conflict. Furthermore, accountability orientation can be reviewed through its actions in overcoming dilemmas that lead to centrist policies. Centric policies are also referred to as center-based policies which uphold applicable service operational standards. This can be observed through the actions of emergency telephone receivers in carrying out their duties to prioritize compliance with the tasks contained in policy rules rather than the wishes of the community. Recommendations that can be given include affirming the SOP for the community as a reporter, providing measures and understanding of emergencies, adding service infrastructure, and updating data every month.
ANALISIS KINERJA PERUMDA AIR MINUM TIRTA RANGGA DALAM PELAYANAN AIR BERSIH KABUPATEN SUBANG Nur Shabrina, Nabilla; Marom, Aufarul; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43689

Abstract

Perumda Air Minum Tirta Rangga Subang Regency is a Regional-Owned Enterprise that is responsible for organizing regional government affairs and is obliged to provide clean water supply services to the community. This research aims to analyze organizational performance as well as the driving and inhibiting factors of organizational performance of Perumda Air Minum Tirta Rangga Subang Regency. This research method is descriptive qualitative with data collection techniques through observation, interviews, and documentation. Data analysis techniques carried out by data reduction, data presentation, and conclusion drawing. Sampling techniques with purposive sampling and data validity through source triangulation. The results showed that the performance of Perumda Air Minum Tirta Rangga Subang Regency was not optimal, especially in the phenomenon of productivity in providing clean water services to the community was not successful because the effectiveness did not reach the target. Aspects of service quality in the form of timeliness in handling complaints and community complaints also cannot be carried out optimally. Factors that hinder the performance of Perumda Air Minum Tirta Rangga Subang Regency are personal factors and system factors. Suggestions that researchers can convey are Perumda Air Minum Tirta Rangga Subang Regency can increase productivity by evaluating the effectiveness of services in achieving customer targets, standardizing employee recruitment, and increasing timeliness in handling complaints and community complaints.
EVALUASI KEBIJAKAN REVITALISASI WISATA PERKAMPUNGAN BUDAYA BETAWI SETU BABAKAN JAKARTA SELATAN Nadhifah Yasmin, Alya; Nurcahyanto, Herbasuki; Marom, Aufarul
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43756

Abstract

Efforts to develop the Betawi Cultural Village Setu Babakan Tourist Area in South Jakarta by implementing the Revitalization Policy. The revitalization policy has been in place for five years and no policy evaluation has been carried out. The aim of this research is to analyze the evaluation of revitalization policies at the Setu Babakan Betawi Cultural Village. With a descriptive qualitative research method tested through policy evaluation theory by W. Dunn including Effectiveness, Efficiency, Adequacy, Alignment, Responsiveness, and Accuracy and data collection through observation, interviews, literature study and documentation. The results of this research found that the implementation of the Setu Babakan Betawi Cultural Village area revitalization policy implemented by the Area Management Unit was going well with the results of the revitalization still being slow in development, the adequacy of facilities being poor, the distribution of information both vertically and horizontally. Based on these six indicators, things are still found that need to be improved in the formulation of the implementation of revitalization policies. The highest result based on the policy evaluation theory test using six indicators is Effectiveness, Responsiveness and Accuracy carried out by the Setu Babakan Betawi Cultural Village Management Unit in South Jakarta, namely "Good". Analysis related to inhibiting factors in managing tourist areas is based on research results, namely communication, resources, community participation and the bureaucratic structure of the Area Management Unit. The development of revitalization results continues and is considered slow by the management. Improvements in communication and management of human resources and costs are needed for the next revitalization policy at the Setu Babakan Betawi Cultural Village.
MANAJEMEN PERPARKIRAN DAN KUALITAS PELAYANAN JURU PARKIR DALAM KEBIJAKAN RETRIBUSI ZONA PARKIR TEPI JALAN UMUM Priyantika, Dian; Marom, Aufarul; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42440

Abstract

Retribusi zona parkir yang diterapkan sesuai klasifikasi zona yang mengacu pada Peraturan Daerah Nomor 9 Tahun 2011 Tentang Retribusi Daerah dan Peraturan Daerah Nomor 10 Tahun 2022 Tentang Penyelenggaraan Perhubungan. UPTD Pengelolaan Perparkiran Dinas Perhubungan Kota Surakarta menetapkan 5 zona tetapi zona aktif yang saat ini dijalankan hanyalah zona C, D, dan E. Manajemen perparkiran hadir sebagai langkah strategis dalam menjawab permasalahan perparkiran khususnya pada kebijakan tarif retribusi zona parkir dimulai dari perencanaan, pengorganisasian, penggerakan, dan pengawasan. Tujuan penelitian ini untuk mengetahui dan menganalisis manajemen perparkiran yang diterapkan pada zona parkir tepi jalan umum dan kualitas pelayanan yang diberikan juru parkir dalam kebijakan retribusi zona parkir di Kota Surakarta menggunakan metode deskriptif kualitatif dengan pendekatan fenomenologi, pengumpulan data dilakukan dengan cara observasi, wawancara, dan studi dokumen. Berdasarkan hasil penelitian ini menunjukkan bahwa manajemen perparkiran belum berjalan optimal secara keseluruhan sehingga perlu kajian ulang dan dilihat dari kualitas pelayanan yang diberikan juru parkir belum sepenuhnya menjalankan kebijakan tarif retribusi zona tersebut. Penelitian ini merekomendasikan agar UPTD Pengelolaan Perparkiran meningkatkan sosialisasi terhadap pengelola parkir, juru parkir, dan masyarakat agar mempercepat pemahaman konsep tarif retibusi zona parkir serta evaluasi untuk melengkapi kekurangan zona parkir yang diterapkan.
ANALISIS PEMBERDAYAAN MASYARAKAT MELALUI BALAI EKONOMI DESA (BALKONDES) KARANGREJO KECAMATAN BOROBUDUR KABUPATEN MAGELANG Larasati, Ajeng Diah; Nurcahyanto, Herbasuki; Marom, Aufarul
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43287

Abstract

Community empowerment through Balkondes Karangrejo is the programs of Ministry of BUMN that uses CSR funds in the context of local economic development by utilizing the potentials that exist in the village environment. The Karangrejo Village community has received benefits from the existence of Balkondes Karangrejo, including an increase in income through PADes, the appointment of local potential, and the construction of facilities and infrastructure. The purpose of this research is to analyze the stages of community empowerment as well as the driving and inhibiting factors in the implementation of community empowerment through Balkondes Karangrejo. This research uses a descriptive method with a qualitative approach. The site of this research is Karangrejo Village which is located in Borobudur District, Magelang Regency. Data collection techniques in this study were through in-depth interviews, observation, and documentation. The results of the research are seen from the three stages of community empowerment, namely the stages of awareness, capacity building, and empowerment at Balkondes Karangrejo have not run optimally as evidenced by the obstacles still found at each stage of community empowerment. The driving factors of community empowerment through Balkondes Karangrejo are motivation and government policies, while the inhibiting factors of community empowerment through Balkondes Karangrejo are resources and availability of infrastructure and access.
STRATEGI PENGEMBANGAN DESA WISATA DAWUHAN, KECAMATAN WANAYASA, KABUPATEN BANJARNEGARA Fauzia, Salsabila Azzahra; Marom, Aufarul; Nurcahyanto, Herbasuki
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42410

Abstract

Dawuhan Tourism Village is a highland tourist destination located in Dawuhan Village, Wanayasa District, Banjarnegara Regency. Dawuhan Tourism Village has the potential for a natural tourism area in the form of beautiful mountains and the Panaraban River with its flagship tourist attraction being the Rengrang Market. However, during its development, the tourist village faced several problems such as the quality of human resources in Pokdarwis as managers which was still lacking, facilities and infrastructure that were not adequate and well maintained, and road accessibility which was still damaged. This research aims to analyze internal and external environmental conditions and formulate strategies for efforts to develop the Dawuhan Tourism Village. The research method used is descriptive qualitative with data collection techniques through observation, interviews, questionnaires, and literature study. This research uses the strategic planning theory proposed by John. M. Bryson with SWOT analysis techniques and litmus tests to formulate the right strategy. The results of the research from the SWOT analysis found that there were 11 strategic development issues and a litmus test had been carried out to obtain 6 issues with a strategic nature, 3 of which had the highest scores that could be applied in tourism development. To obtain the highest score, one of them is included in the Comparative Advantage group where the Dawuhan Tourism Village can maximize its strengths by taking advantage of the opportunities that exist in efforts to develop the Dawuhan Tourism Village. Suggestions from this research include utilizing Pokdarwis collaboration with various tourism stakeholders in planning to manage and build tourist attractions; establishing training and education; increasing investors to support budget availability for developing infrastructure; increasing cooperation with the community for maintenance of infrastructure; developing the concept of local wisdom-based tourist villages as tourist attractions, and increasing BUMDes participation in tourism activities.
Co-Authors a Septiana, Niken Putri Mia Ade Putri Febriandini, Ade Putri Adib Afdholi Aditya Prabowo Agung Indriatno, Danang Agustiningsih, Dwi Ajeng Sri Sutanti Ahmad Iqbal Fuadi Aji Tri Utomo Aloysius Rengga Alzena, Calista Putri Widna Anis Gita Sari Anisa Kusuma Anisa Rahmawati Annisya Dwi Mardiyani Ari Subowo Ariyanto, Ervin Dwi Astrid Ratri Sekar Ayu Bayu Aji Prakoso Danny Marliana Budianingrum, Danny Marliana Dea Elvaretta, Inez Della Paramitha, Yulia Devauli, Bella Dewi Rostyaningsih Dian Rahmadhani Dinda Prasetyawati Putri Suryono, Difanda Dino Angga Lesmana, Dino Angga Dona Lika Indriyana, Dona Lika Ega Elyana Erni Wigianti Fana Nanda Dhevy Fathurrochman Fathurrochman Fathurrohman Fathurrohman Fathurrohman Fathurrohman Fauzia, Salsabila Azzahra Febe Kristina Febrilia Dewi Christiani Silitonga Fina Nur Cahyani Galeh Prakerti, Galeh Galuh Putri Cahyani Goretty Situmorang, Maria Hapsari, Putri Ratna Hartuti Purnaweni Hendry Eka Prasetya Herbasuki Nurcahyanto Hikmah, Maulida Ainul Humairi, Kultsum Al Ida Hayu Dwimawanti Ignatia Bellatrix Ariesta Parameswari Putri Ike Elissa Juni Liana, Ike Elissa Ima Lutfiana Ines Delaney Natasha Intan Agustina Dwirahayu, Intan Agustina Kartiko Bramantyo Dwi Putro Kismartini Kismartini Kurniawati, Dini Oktavia Kusuma Dayuninggar, Nawang kusuma, aryanti muhtar Larasati, Ajeng Diah Latifah, Hazimah M. Suryaningsih, M. Margaretha Suryaningsih Maria Palupi Sandharini Mariyam Musawa Nadhifah Yasmin, Alya Nur Cahyanto, Herbasuki Nur Shabrina, Nabilla Nurcahyant, Herbasuki Nurlia Septiani Pangeran Indra Pasaribu, Pangeran Indra Priyantika, Dian Ragil Septiana Winastuti Raja Danial Kamarullah Ratna Safitri Rd M Ferrizqi Adzanny Retna Hanani Retnoningsih, Yenni Dyah Reza Ardiansyah Ricky Fernando Rifwan Kukuh liananto Rina Astuti Cahyaningrum Safira, Yolanda Ezra Salsabila Diyamarsis, Cika Sigalingging, Tessalonika Widi Sri Ahmad A., Sri Ahmad Sri Suwitri Sundarso Sundarso Suryanto Muchlis Syifa Dwihastari Talia Atikah Titik Djumiarti Trie Meisyah A Ulfa Azizah Unggul Wicaksono Winarni, Sandra Ayu Winda Sofianty, Winda Windy Dwi Lestari, Windy Dwi Yenchilia Tresna Damanik Yustisia Prajna Paramita Zainal Hidayat