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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Peggy Adeline Mekel
Universitas Sam Ratulangi Manado
Economics, Econometrics & Finance Education Social Sciences Other

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PENGARUH MOTIVASI, PENEMPATAN KERJA, DAN PENGEMBANGAN KARIR TERHADAP KINERJA PEGAWAI PADA BADAN LINGKUNGAN HIDUP PROVINSI SULAWESI UTARA Kalesaran, Frans Hendrik; Mandey, Silvya L.; Mekel, Peggy A.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 2, No 4 (2014): Jurnal EMBA, HAL 117- 232
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (332.854 KB) | DOI: 10.35794/emba.2.4.2014.6237

Abstract

Sumber daya manusia adalah salah satu faktor penting untuk meningkatkan kinerja pegawai. Setiap organisasi selalu berupaya untuk  memperoleh sumber daya manusia yang bisa membantu dalam usaha mencapai tujuan organisasi tersebut. Tujuan Penelitian ini untuk mengetahui apakah motivasi, penempatan kerja, dan pengembangan karir berpengaruh secara signifikan terhadap kinerja pegawai pada Badan Lingkungan Hidup (BLH) Provinsi Sulawesi Utara. Populasi dalam penelitian ini adalah pegawai dari BLH Provinsi Sulawesi Utara. Teknik pengambilan sampel dalam penelitian ini adalah sampling jenuh, yaitu mengambil seluruh sampel sebanyak 46 responden. Metode penelitian menggunakan metode analisis regresi linier berganda.Hasil penelitian dan hipotesis menunjukan bahwa motivasi, penempatan kerja, dan pengembangan karir secara simultan berpengaruh secara signifikan terhadap kinerja pegawai. Penempatan kerja dan pengembangan karir secara parsial tidak berpengaruh signifikan terhadap kinerja pegawai sedangkan motivasi berpengaruhsignifikan terhadap kinerja pegawai BLH. Pimpinan perusahaan sebaiknya memperhatikan motivasi karena dapat mempengaruhi kinerja pegawai dengan begitu akan dapat meningkatkan kinerja para pegawai sehingga dapat mempermudah tercapainya tujuan dari perusahaan ataupun organisasi. Kata kunci : motivasi, penempatan kerja, pengembangan karir, kinerja pegawai
THE IMPACT OF BRAND TRUST AND BRAND AFFECT ON BRAND LOYALTY AT POND’S SKIN CARE MANADO Lolowang, Anggreiny C.; Mekel, Peggy Adeline
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 2, No 1 (2014): Jurnal EMBA, HAL 124 - 233
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (441.324 KB) | DOI: 10.35794/emba.2.1.2014.3576

Abstract

Brand is not just a brand for a product or service on the market. Brand makes consumers buy and use the brand. To introduce a product publicly the market, company should create a good reputation for brand. Research objectives are to analyze the influence of brand trust on brand loyalty and to analyze the influence of brand affect on brand loyalty. This research implement quantitative analyze by using questionnaires and used Multiple Regression analyze. The population observed is people in Manado specially woman who use Pond’s skin care with sample as many as 100 respondents. Result and conclusion show that brand trust and brand affect have significant effect on brand loyalty. Brand trust has positive and significant impact on Brand Loyalty on Pond's beauty products. Brand Affect has positive and significant impact on Brand Loyalty on Pond's beauty products. However, the analysis result has proof to show the impact of brand trust and brand affect on brand loyalty. Keywords: brand trust, brand affect, brand loyalty
BPJS SERVICE QUALITY AND PATIENT SATISFACTION: A MIXED-METHODS STUDY IN INDONESIAN PUBLIC HOSPITALS Rumambi, Ferdy; Mekel, Peggy; Kampilong, Joni Kutu'; Pangkey, Deisy; Kembuan, Indah; Mokat, Gloria
SOSIOEDUKASI Vol 14 No 4 (2025): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v14i4.6480

Abstract

In Indonesia, the National Health Insurance (BPJS Kesehatan) has successfully facilitated access to healthcare, despite fluctuations in people's satisfaction with public hospitals. It is essential because services must be continually improved and maintained at a high standard to identify the most critical quality dimensions. We aim to investigate how these dimensions of service quality impact the level of satisfaction among BPJS patients in a qualitative setting. Our research approach was a combination method. We asked 188 BPJS patients questions regarding Tangibles, Reliability, Responsiveness, Assurance and Empathy. We used semi-structured interviews with 24 respondents to investigate their experience. Responsiveness (β = 0.312; p<0.001), assurance (β = 0.287; p<0.001) and empathy (β = 0.241; p<0.01) were significant predictors of satisfaction (R2 = 0.684; F = 162.37; p<0.001). The physical side was not very good, and its reliability was also subpar. Interviews revealed that participants were concerned with waiting times, the way the staff treated them and perceived a difference in the treatment of BPJS patients and non-BPJS patients. The attitudes and empathy of BPJS staff toward patients are the most influential factors in determining the level of satisfaction among BPJS patients. Hospitals should be taught how to communicate effectively, manage queues and appointments in real-time, and enhance service quality. Payers and managers at BPJS could include these items in contracts, compensate for performance, require total reporting on waiting and experience, and advocate for triage and staffing that minimize waiting times
Co-Authors Abrini A.D Laluas Adityo Pratama Sidiki Adolfina Adolfina Agung Kembau Agus S. Soegoto Agus Supandi Soegoto Anggreiny C. Lolowang Anggreiny Cecilya Lolowang Arfindy Parerung Billy C. Roring Charles Yonardy Christiani Liow Christo Minardo Runtuwene Christy Mokalu David P.E. Saerang David Paul Elia Saerang Diana Natalia Eva Maria Sihotang Evanglin M. Makarawung Eynstein Abraham Ganggali Felicia Griselda Anis Ferdinand Tumewu Firsie Idelrose Kalangi Franklin Jethro Pangemanan Frans Hendrik Kalesaran Frily Ansyelia Wagiu Frisca Tuju, Frisca Gaby I. M. Walandouw Gary C. Talumepa Greis M. Sendow Hendra N. Tawas Hendra S. Wereh Imelda Ogi Immanuel Maradopan Silalahi Jesica Sendow, Jesica Johan Tumiwa Joni Kutu Kampilong Kembuan, Indah Maria Tielung Maryam Mangantar Merinda H. Ch. Pandowo Merlyn Karuntu Michael Morljaya Tenglewier Michelle Anastasya Porawouw Milka Yodiah Limbongan Mohammad Iman Tindow Mokat, Gloria Oktafia Kontu Olivia Nelwan Pangkey, Deisy Parengkuan Tommy Ramli Mile Ricky Tilaar Rico Maurits Corneles Soselisa Rita N. Tarore Rumambi, Ferdy Sifrid S. Pangemanan Silcyljeova Moniharapon Silvya L. Mandey Stella C. Daun Stevanny Julien Elfiandra Tahalele Steven Meliangan Steven Wijaya Swingli Mait Vicaristy Amanda Tumengkol Wensy Rantung Winda Jennifer Rori