Article Per Year (5 Year)
p-Index From 2020 - 2025
1.994
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Sosial dan Humaniora International conference on Information Technology and Business (ICITB) JEB17 : Jurnal Ekonomi dan Bisnis Masyarakat, Kebudayaan dan Politik As-Salam: Jurnal Studi Hukum Islam & Pendidikan Jurnal Sosial Humaniora Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Berdikari : Jurnal Ekonomi dan Statistik Indonesia Sewagati: Jurnal Pengabdian Masyarakat Indonesia Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Pemberdayaan Masyarakat Eastasouth Journal of Effective Community Services Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat JLAS: Journal of Law and Administrative Science Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan JIMEK
Rukin, Rukin
Universitas Teknologi Surabaya
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 16 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JLAS: Journal of Law and Administrative Science

 1 
PELAYANAN PUBLIK BERBASIS PELAYANAN PRIMA DI UNIT TRANSFUSI DARAH PALANG MERAH INDONESIA (PMI) KOTA SURABAYA Dharmawan, Awan; Rukin; zulharman
Journal of Law and Administrative Science Vol. 3 No. 1 (2025): JLAS : Journal of Law and Administrative Science (April)
Publisher : Universitas Teknologi Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33478/jlas.v3i1.30

Abstract

This research aims to see how Excellent service-based public services are implemented at UTD PMI Surabaya City as mandated by law No. 25 of 2009 concerning Public Services as well as the mandate and Regulation of the Minister of Health (PMK) of the Republic of Indonesia Number 83 of 2014 concerning Blood Transfusion Units, Banks Blood. and Blood Transfusion Services Network. The research design used qualitative methods and a descriptive approach was used (Sugiyono, 2017), to answer the research problem, a theoretical approach to the characteristics of excellent service was used (Wijaya, 2022). The research results showed that the theoretical dimensions existed, namely: appearance, politeness and friendliness, willingness to serve, knowledge and expertise, punctuality and promise, honesty and trust, efficiency, legal certainty, openness are all in accordance with existing theoretical indicators. Recommendations for UTD PMI Surabaya City must be additional human resources so that public services can be more optimal, especially for managing patient and non-patient visitor traffic, in the future.
Co-Authors Ady Setiawan Ady Setiawan Agung Pribadhi AGUS Agus Agus Ahmad Junaidi Dedali, Shindu Hargo Dharmawan, Awan Dina Susiani Dwi Putranto Riau Fajar Ramadhan Tidar Heri Sudarsono Imam Hanafi Iwan Agus Famuji Johanda F, Petrus Damianus Jondar, Aloysius Kuntoro, Rames Krisnan Luh Putu Ratna Sundari Mardianto, Totok Muflih, Ahmad Muhammad Fu’ad Abdullah Muhammad Sujudi Nyardi Nyardi Oktaviyani, Nadya Ayu Putro, Suryati Eko Shindu Hargo Dedali ST, Agus Sujudi, Muhammad Suryati Eko Putro Susiani, Dina Tifani, Karinda Wahyu Rochana Wicahyono, Agus Zulharman