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All Journal OPSI Jurnal Manajemen Teori dan Terapan OPERATION EXCELLENCE: Journal of Applied Industrial Engineering PENELITIAN DAN KARYA ILMIAH PROSIDING SEMINAR NASIONAL CENDEKIAWAN Kinerja: Jurnal Ekonomi dan Manajemen JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Ilmiah Teknik Industri Abdimas Universal International Journal of Business Studies Jurnal Ilmiah Edunomika (JIE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JURNAL PENELITIAN DAN KARYA ILMIAH LEMBAGA PENELITIAN UNIVERSITAS TRISAKTI Jurnal Penelitian dan Karya Ilmiah Lembaga Penelitian Universitas Trisakti Jurnal AKAL: Abdimas dan Kearifan Lokal Business and Entrepreneurial Review JURNAL TEKNIK INDUSTRI JURNAL ABDI MASYARAKAT INDONESIA (JAMIN) Jurnal Pengabdian Masyarakat Kocenin Jurnal Pengabdian Kepada Masyarakat

Dadang Surjasa, Dadang

Universitas Trisakti

Author-ID : 3200985

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PERANCANGAN MODEL PENDUKUNG KEPUTUSAN PENGADAAN BARANG DENGAN MENGGUNAKAN FUZZY INFERENCE SYSTEM Viera Astry; Dadang Surjasa; Dedy Sugiarto
JURNAL TEKNIK INDUSTRI Vol. 7 No. 1 (2017): Volume 7 Nomor 1 Maret 2017
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Alleriea is a small medium enterprises engaged in the field of providing souvenirs. To increase consumer satisfaction, the company should be able to fullfill consumer demand, The decisions support system in this study is using Fuzzy Inference System with Mamdani type as intuitive and very suitable to be given expert knowledge. This model was designed using MATLAB software and as input will be used to predict the number of requests, the speed of supply and stock condition.The predicted number of demand are made by using forecasting methods by selecting a forecasting model with the smallest MSE value. Based on the comparison of the value of MSE on the ARIMA model and winter, forecasting results obtained by the method of Winter has the smallest MSE value.The verification process is done by looking at the forecasting model with the smallest MSE, the validation process is done to test the normality of residual data. The verification process on fuzzy inference systems is done by testing whether the rules given leave in accordance with the desired output. The validation process using a combination of testing Extreme Test uses a combination of extreme in any condition. The result of this paper is a procurement decision support model using fuzzy inference system which influenced by the demand forecast, stock condition and speed of supply. Designed models have been verified and validated.

PERANCANGAN DAN PENGUKURAN KINERJA CRM UNTUK JASA TRANSPORTASI BUS AKAP DI GMS Didien Suhardini; Dadang Surjasa; Gemala Dwitia Mustika
JURNAL TEKNIK INDUSTRI Vol. 7 No. 2 (2017): Volume 7 Nomor 2 Juli 2017
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Perusahaan jasa transportasi Bus AKAP GMS ingin memberikan layanan kepada penumpang sesuai keinginan penumpang agar penumpang puas dan berulang menggunakan bus tersebut. Untuk itu perusahaan perlu membangun Customer Relationship Management (CRM). Praktek CRM ini perlu terus dievaluasi keberhasilannya dengan suatu model pengukuran kinerja CRM yang dikembangkan oleh Kim, Hyung-Su, dan Kim, Young-Gul, 2003 yang disebut CRM Scorecard. Penelitian ini dimulai dengan merancang model pengukuran Kinerja CRM Scorecard, dilihat dari 4 perspektif CRM Scorecard yaitu Customer Value, Customer Satisfaction, Customer Interaction, dan Customer Knowledge. Untuk setiap perspektif ditetapkan tujuan strategis yang diturunkan dari Strategi CRM dan dilengkapi oleh tolok ukur (measure), target. Tujuan Strategis peningkatan keuntungan perusahaan didukung oleh delapan tujuan strategis yang saling berkaitan yang digambarkan dengan suatu Strategy Map. Hasil Importance Performance Matrix dari pengolahan data kuesioner diperoleh lima atribut yang perlu ditingkatkan dengan Nilai Kinerja 3,26 (73%). Pengukuran kinerja CRM dilakukan dengan terlebih dahulu melakukan pembobotan untuk tujuan strategis yang didorong oleh lebih dari satu tujuan strategis menggunakan metode pairwise comparison dibantu software expert choice dan skala penilaian menggunakan skala Likert 1÷5. Hasil Pengukuran Kinerja CRM Scorecard diperoleh skor 3,14 (cukup) dengan pemahaman terhadap penumpang, jumlah penjualan tiket, jumlah penumpang baru memiliki kontribusi nilai yang dianggap kurang sehingga diperlukan inisiatif strategi untuk meningkatkan skor kinerja CRM dengan memberikan bonus-bonus yang menarik dan menjalin kerja sama dengan perusahaan lain sebagai distributor tiket, penyediaan pelayanan tambahan, survey rutin, pelatihan untuk SDM customer care, penyimpanan data penumpang, dan promosi

SISTEM INFORMASI PERENCANAAN DAN PENGENDALIAN PERSEDIAAN BAHAN BAKU DI PT X Christia Christia; Dadang Surjasa
JURNAL TEKNIK INDUSTRI Vol. 7 No. 3 (2017): Volume 7 No 3 November 2017
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

PT X merupakan perusahaan yang bergerak di bidang manufaktur kapur barus atau kamper. Dalam pelaksanaan perusahaannya, diketahui di PT X belum memiliki metode terstandar dalam mengatur perencanaan, pengendalian serta penjadwalan tingkat kedatangan bahan baku, perencanaan dan penjadwalan biasanya dilakukan berdasarkan pengalaman dan perkiraan kepala bagian PPC saja sehingga perusahaan saat ini masih mengalami kendala dalam pengelolaan persediaannya, dimana bahan baku seringkali mengalami penumpukan di gudang. PT X juga masih menerapkan sistem manual dalam melakukan penjadwalan produksi dan pemesanan bahan bakunya. Berdasarkan permasalahan tersebut, maka dilakukan perancangan sistem informasi untuk merencanakan dan mengendalikan persediaan bahan baku di PT. X dengan menggunakan metode MRP (Material Requirement Planning). Serangkaian kegiatan yang dilakukan dalam metode MRP adalah melakukan peramalan penjualan, membuat MPS (Master Production Schedule), membuat BOM (Bill Of Material), menghitung kebutuhan bahan baku dengan metode lot sizing. Dengan adanya program aplikasi, maka akan mempermudah dan membantu pekerjaan Marketing, PPC dan gudang serta dapat membuat proses bisnis berjalan lebih cepat dan efisien.

PENGEMBANGAN MODEL DETEKSI PELANGGARAN HUKUM DI LAUT Wahyu Sigit; Dadan Umar Daihani; Dadang Surjasa
JURNAL TEKNIK INDUSTRI Vol. 7 No. 3 (2017): Volume 7 No 3 November 2017
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Indonesia merupakan negara kepulauan dengan 17.499 pulau, 5,9 juta km2 wilayah pesisir dan laut 81.000 km. Besarnya potensi sumber daya laut sangat melimpah sehingga terjadi eksploitasi dan kerugian lebih. Terdaftar sebagai sebuah kejahatan pada tahun 2015 dan sebanyak 235 negara berpenduduk 35 miliar kerugian pada tahun 2016. Sinergi Bakamla di era baru operasi keamanan maritim didukung oleh metode deteksi dan aktivitas intelijen. Penelitian ini difokuskan pada model pengembangan deteksi kejahatan di laut. Tujuan penelitian diperoleh model pendeteksian yang tepat untuk kelemahan dalam deteksi model saat ini. Deteksi aktivitas siklus intelijen terdiri dari pengumpulan data, pengolahan data, analisis, dan diseminasi. Sistem analisis saat ini belum menghasilkan identifikasi, pemetaan dan pemantauan kejahatan dan masih belum terintegrasi dengan sumber daya lainnya. Untuk mengetahui, pengembangan model deteksi akan menggunakan analisis tulang ikan untuk mengungkap penyebab tantangan analitis, organisasi dan birokrasi, bias informasi, kepemimpinan dan kebijakan inferior. Fokus penelitian dalam tantangan analitis adalah pendekatan sistem informasi geografis dalam fitur analisis spasial. Data awal akan dikonversi menjadi data spasial dalam pengumpulan data dan pengolahan data. Dengan menggunakan teknik visualisasi, kerapatan data kejahatan di laut akan diterapkan pada tahap analisis spasial. Untuk pendeteksian itu sendiri, pihaknya akan melakukan pemetaan kejahatan, kepadatan dan Voronoi. Skala kerapatan diilustrasikan dengan nuansa kuning (rendah) hingga merah (tinggi). Dengan demikian, chloropleth diperoleh (peta berwarna yang bervariasi sesuai skala kerapatan) berupa deteksi kejahatan merah (tinggi) di sektor 1B, 1E, 1F, 1G, 2H, 2J dan 2K pada tahun 2015. Model pendeteksian ini dilakukan. sebagai solusi dari masalah itu sebagai model pengembangan deteksi kejahatan di laut.

Pengukuran Kinerja Supply Chain Management Menggunakan Metode SCOR (Supply Chain Operation Reference), AHP (Analytical Hierarchy Process) dan OMAX (Objective Matrix) di PT. X Inggitana Widya Kumala Putri; Dadang Surjasa
JURNAL TEKNIK INDUSTRI Vol. 8 No. 1 (2018): Volume 8 No 1 Maret 2018
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

PT. X is a company that manufactures electronic equipment such as refrigerators, washing machines, televisions, and other products. This research was conducted only focusing on the refrigerator division. The refrigerator division has problems in the upstream supply chain. Therefore, companies need a measurement of the performance of Supply Chain Management (SCM). The purpose of this study is to measure the performance of SCM to find out indicators that are still far below the target and provide recommendations for improvement. SCM performance measurement is done by SCOR method for process decomposition, AHP for KPI hierarchy weighting, and OMAX for scoring system. The results of the research that have been analyzed with the Traffic Light System indicate that there are 9 KPIs from 22 valid KPIs that have never been in the green category. The total index results of the overall supply chain performance show that the lowest performance is in December 2017 with a total index of 3.5934 and the highest is in March 2018 with a total index of 7.002. There are 10 KPIs in the red and yellow categories in December which should be given more attention. Improvement recommendations are given to indicators that have never been in the green category. For example recommendations, DRS 2.3 KPI (supplier response speed in response to late arrival of raw materials at the factory) in improving its performance needs to do tracking of raw material shipments and additional shipping fleets or suppliers from suppliers.

Pengukuran Kinerja Sumber Daya Manusia dengan Pendekatan Human Resources Scorecard dan Alat Ukur OMAX (Objective Matrix) pada Bagian Produksi PT. Fajarindo Faliman Zipper Sunny Phiong; Dadang Surjasa
JURNAL TEKNIK INDUSTRI Vol. 8 No. 3 (2018): Volume 8 No 3 November 2018
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

PT. Fajarindo Faliman Zipper is a company that produces zipper. One of the problems faced by companiesrelated to the performance of human resources is less the achievement of company targets identification: targets ofproductivity each person that was still below the company's target. To evaluate the productivity of research, then thehuman resorce performance measurement needs to be done. Human resource performance measurement model is doneusing an approach HRSC and lays out the vision and mission into action measurable human resources contributions in 4perspectives: HPWS, HR System Aligment, HR Effisiency, HR Delivirable, and generate 18 KPI. While the measurementtool that is OMAX, after the results obtained in the evaluation done against the performance criteria isn’t reached withthe FTA. Then do a repair planning so that performance can be improved. Based on the results of the achievement asmeasured using the measuring instrument OMAX with traffic light system indicate that the level of productivity and timeof service are at level three and one so still requires intensive care. Based on the FTA approach then known to one of theoperators are less scrupulous. One of the proposals that can be given documents which already contain about problems,ways of prevention and improvement made corrective actions procedure and prevention.

ANALISA SUPPLY CHAIN RISK MANAGEMENT BERDASARKAN METODE FAILURE MODE AND EFFECTS ANALYSIS (FMEA) Nurlailah Badariah; Dadang Surjasa; Yuda Trinugraha
JURNAL TEKNIK INDUSTRI Vol. 2 No. 2 (2012): Volume 2 No 2 Juli 2012
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Today PT. Jakarta Pertamina Unit Produksi Pelumas Jakarta (UPPJ) has some problems with inbound supply of raw materials. Deficiency dock may pose risks to the process of loading raw material base oil, resulting in delay in supply of raw materials. This delay could have an impact on other processes, such as delays to produce, and iddle of existing production facilities at the plant; it would be very detrimental to the company if the obstacle is often the case. Supply chain management is always influenced by three factors, namely how to reduce costs, reduce time and improve quality. If at first study on supply chain management is only classified in three categories, namely the field of operations, design and strategy, then this can be added to the four categories, namely the field of risk, which is commonly referred to as supply chain risk Management (SCRM). Based on the problems that occurred the first stage done is to identify risks in each process and then determine the influence of the effect in terms of cost, time and quality of the results of the determination of the influence. the next step is to determine the weights based on the severity of the bottleneck (severity), the possibility of resistance (Occurrence) and the possible causes of the barriers can be detected (Detection). The last step is to calculate the Risk priority Number (RPN) is obtained from the product of severity, Occurrence and Detection then obtained the highest priority for 144 the factors that most influence the leak rate of the production process.

RANCANG BANGUN SISTEM INFORMASI RANTAI PASOK YANG TERINTEGRASI GUNA MENDUKUNG PENGADAAN BAHAN BAKU DI PT. XYZ Djunita Simatupang; Dadang Surjasa
JURNAL TEKNIK INDUSTRI Vol. 2 No. 3 (2012): Volume 2 No 3 November 2012
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

PT. XYZ is a company engaged in the chemistry sector. PT. XYZ which located in Cikarang industrial area currently has 200 people of employees with the increament in the production and income for the recent years. This situation means company require to improve management and supervision from the management in order to get the production and income increamentoptimized. Accordingly to this, the needs of company management based on integrated supply chain system becoming important.To date, although the current system mostly using computers, there are still different application in some of computers. Unintegrated system cause the double data input which make the process and output result ineffective and inefficient. The application of integrated system hope will support the service activity specially providing information with quick, precise,accurate, and controlled. Integrated information system here defined as a system consist of various component ofdata, application, and technology which related each other to support the information needs of the company. This research using literature, data collection, data analysis, data flow diagram, entity relationship management, specification process, application implementation, andapplication trial. The problem solving including this step: problem identification, objective formulation, inventoring, compile and analysis, and the design method of integrated supplychain information system.

ANALISA JANGKA WAKTU PENGIRIMAN PADA LOGISTIK TRANSPORTASI PT.XYZ DENGAN METODE VALUE STREAM MAPPING Caecilia Dewi; Dadang Surjasa; Parwadi Moengin
JURNAL TEKNIK INDUSTRI Vol. 2 No. 3 (2012): Volume 2 No 3 November 2012
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

As petroleum construction company with working area spread in the whole world, PT. XYZ is required to always innovate both in terms of technology and in terms of management of management. XYZ Company considers that the period of time in the movement of materials, inventory and assets as well as cost control is the key of price and quality provided to consumers. This thesis try to give suggestions for improvement are made based on analysis of the current situation and seek a reduction in the delivery period through transportation andlogistics operational needs of the company. Study using stage 1). Mapping the condition of the delivery process by utilizing the concept of value stream mapping. 2). Identification of waste (waste) 3). Analyze waste using 5 why, 4) root cause analysis. 4). Eliminating nonvalue added time in the shipping process on logistics. 5). Formulate proposed implementation strategy to provide good quality service to consumers.

Perancangan Strategi Customer Satisfaction Improvement Menggunakan Interpretive Structural Modelling pada Operator Seluler di Indonesia Johan Andry Yahya; Dadang Surjasa; Dian Mardi Safitri
JURNAL TEKNIK INDUSTRI Vol. 11 No. 1 (2021): VOLUME 11 NO 1 MARET 2021
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Intisari— Kepuasan pelanggan salah satu faktor penting dalam business continuity di sebuah industry telekomunikasi. Kepuasan pelanggan khususnya layanan telekomunikasi, dipengaruhi banyak faktor baik faktor teknis maupun non teknis. Dengan data customer complain, survey pakar dan menggunakan sistem pemodelan akan diketahui faktor apa saja secara prioritas yang harus diperbaiki untuk meningkatkan kepuasan pelanggan. Pada penelitian ini, data customer complain dan pendapat pakar dimodelkan menggunakan Interpretive Structural Modelling (ISM) untuk menentukan urutan prioritas dan arah hubungan antar elemen serta pengaruh dari satu variable dengan variable lainnya. Dari penelitian ini dihasilkan peran kualitas layanan jaringan (Network Quality Index) prioritas yang harus dilakukan improvement (perbaikan) dan dijaga performance-nya untuk meningkatkan kepuasan pelanggan supaya tetap loyal tidak pindah menggunakan layanan telekomunikasi lainnya. Abstract— Customer satisfaction is an important factor in business continuity in the telecommunications industry. Customer satisfaction, especially telecommunication services, is influenced by many factors, both technical and non-technical factors. With customer complaint data, expert surveys, and using a modelling system, it will be known what factors are prioritized to improve to increase customer satisfaction. In this study, customer complaint data and expert opinion were modelled using Interpretive Structural Modelling (ISM) to determine the order of priority and direction of the relationship between elements and the influence of one variable with another. From this research, the role of network service quality (Network Quality Index) is a priority that must be improved and maintained in performance to increase customer satisfaction so that they remain loyal and do not move to use other telecommunications

Co-Authors Adhitya Suwanda Agit Audrie Agung Sasongko Agung Sasongko Ahmad . Ahmad Farhan Amal Witonohadi Andri oktarian Annisa Dewi Akbari, Annisa Dewi B. Susetiyo, Bambang Caecilia Dewi Christia Christia Dadan Umar Daihani Dedy Sugiarto Dewayana, Triwulandari Satitidjati Dian Mardi Safitri Didien Suhardini Dimas Adhi Wiguna Dinda Rhamanda Djunita Simatupang Docki Saraswati Dody Prayitno Elvi Irawati Emelia Sari Febriana Lestari Ferdy Winanda G. Amran, Tiena Gemala Dwitia Mustika Gilang Haritama Habyba, Anik Nur Indah Permata Sari Inggitana Widya Kumala Putri Ismail Ismail Johan Andry Yahya Krismantan, Thalia Putri Kumala Putri, Inggitana Widya Mahardika, Dikki Mailani Puspita Nurlailah Badariah Parwadi Moengin Parwadi Moengin Phiong, Sunny PUDJI ASTUTI Purba, Ines Adewinda Putri Meisya Rambung, Richard Antonius Rangga Farras AL Sajid Ratna Mira Yojana Rhamanda, Dinda Richard Antonius Rambung RICKY RINEDY PRADITYA Robiatul Kamila Shelina Putri Kurniadi Sunny Phiong Thalia Putri Krismantan Tiena Gustina Amran Tiena Gustina Amran Viera Astry Viet Ronald Tampubolon Wahyu Sigit Yuda Trinugraha Yuli Kurnia Ningsih

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