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Journal : Jurnal Transportasi dan Bahari (ALTAIR)

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Influential Factors Affecting Sea Transportation Services to Enhance Customer Satisfaction: Faktor-faktor yang Mempengaruhi Layanan Transportasi Laut guna Mendukung Kepuasan Pengguna Jasa Taharuddin; Hartati, Diah Vitaloka; R, Sulastriani; Nurmala, Eka; Mursalin
ALTAIR: Jurnal Transportasi dan Bahari Vol. 1 No. 1 (2024): ALTAIR - Mei 2024
Publisher : PT. Alpha Trianguli Australis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62554/gbm3p709

Abstract

Indonesia, as an archipelagic country, of course, sea transportation is the main supporting element in facilitating the transfer of people or goods from one place to their final destination. Optimizing sea transportation services is something that must be done by the government and the private sector if they want to create a reliable and competitive transportation ecosystem. This article reviews the factors that influence sea transportation services, namely sea transportation human resources, sea transportation facilities, and sea transportation infrastructure, a literature study on transportation management. The purpose of writing this article is to build a hypothesis of the influence between variables to be used in further research. The results of this literature review article are: 1) Sea transportation human resources influence sea transportation services; 2) Sea transportation facilities influence sea transportation services; and 3) Sea transportation infrastructure influences sea transportation services.
Co-Authors Abdjul , Tirtawaty Abdul Haris Odja Abdullah, Amna Achmad Hizazi Agus Subagyo Alfian Erwinsyah Arif Rahman Asri Arbie Buhungo, Trisnawaty Junus Citron S Payu Dewi Diana Paramata Doung, Ratha Edduar Hendri, Edduar Emma Lilianti, Emma Erfan Robyardi Frida Maryati Yusuf Hadi Saputro, Asda Hartati, Diah Vitaloka Hilyati, Ihda Inga Riumkina Jahja, Mohamad Kohohon, Yulianti Laliyo, Lukman A.R Lando, Felma Fitrah Mahmud, Andini Pratiwi M. Masri Kudrat Umar Masrid Pikoli Mohamad, Wahyu Mu'zizat Muhammad Yusuf Muzdalifah, Asfa Nazarudin Nova Elysia Ntobuo Nurhayati Nurhayati Nurmala, Eka Oktaviani, Indah Otoluwa, Sri Maulina Putri Oktaria R, Sulastriani Rahim, Nur Ain Rasid Yunus, Rasid RR. Ella Evrita Hestiandari Saleh, Melisa Damayanti R. Sambel, Nurhalisa Suhada Supartin Taharuddin Tirtawaty Abdjul Tulfitri, Aisya Wahyuddin Wiweka, Kiati Wumu, Agus