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All Journal Script Journal: Journal of Linguistic and English Teaching Pioneer: Journal of Language and Literature Budimas : Jurnal Pengabdian Masyarakat Paradigm: Journal of Language and Literary Studies Society : Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Pengabdian dan Edukasi Sekolah (Jubaedah) SWARNA ELITERATE : Journal of English Linguistics and Literature Studies Studies in English Language and Education Jurnal Penelitian Humaniora
Budi Purnomo
Fakultas Bahasa Dan Sastra, Universitas Surakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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NEGOTIATING POLITENESS IN ENGLISH-MEDIATED HERITAGE TOUR GUIDING AT MANGKUNEGARAN PALACE Budi Purnomo
PARADIGM: Journal of Language and Literary Studies Vol 9, No 1 (2026): Paradigm: Journal of Language and Literary Studies
Publisher : Department of English Literature, Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/prdg.v9i1.37610

Abstract

Politeness plays a central role in English-mediated heritage tour guiding, particularly in English as a Lingua Franca (ELF) setting where guides and tourists often come from diverse linguistic and cultural backgrounds. In such intercultural encounters, guides must balance cultural explanation, visitor engagement, rapport management, and mutual understanding. This study investigates how politeness is negotiated in guiding interactions at Surakarta Mangkunegaran Palace from a socio-pragmatic perspective. Data were collected through on-site audio recordings, field observations, and follow-up interviews with three professional guides. The findings reveal that guides employ a dynamic combination of politeness strategies, including hedging, softening, indirectness, humour, quiz-based engagement, and culturally grounded forms of Javanese politeness. These strategies enable guides to perform multiple roles as educators, entertainers, cultural mediators, and tour-flow managers while accommodating the needs of international visitors. The analysis further shows that politeness is interactionally co-constructed rather than realized through fixed linguistic formulas. The study contributes to politeness and intercultural pragmatics research by demonstrating how local Javanese values are recontextualized within ELF communication, producing hybrid forms of hospitality discourse. Practically, the findings highlight the importance of pragmatics-informed training for heritage tour guides working in intercultural environments.
RECEPTIONISTS’ POLITENESS IN GREETING AND OFFERING ASSISTANCE Budi Purnomo
Jurnal Penelitian Humaniora Vol. 26 No. 2 (2025): Vol 26, No 1: August 2025
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/humaniora.v26i2.10456

Abstract

This study investigates the politeness strategies employed by hotel receptionists in Surakarta, Indonesia, focusing on greeting and offering assistance to guests. The research addresses the gap in understanding how hospitality staff strategically use language to perform Face Threatening Acts (FTAs) politely and professionally. The study employs a qualitative descriptive method, using Brown and Levinson’s politeness theory as the analytical framework. Data were gathered through non-participant observation and audio recordings of receptionist–guest interactions at two major hotels. The analysis reveals various patterns of greetings and offers of assistance that correspond to both positive and negative politeness strategies. Positive politeness is reflected in expressions that show friendliness, solidarity, and personal attention, such as personalized greetings and inclusive language. Negative politeness appears in utterances that minimize imposition or reference general hotel policies. The findings support previous studies but also highlight culturally nuanced practices in Indonesian hotel service encounters. These insights are pedagogically relevant for training hospitality professionals and enhancing intercultural communication.
Co-Authors Agung Andi Purwanto Arini Hidayah Arini Hidayah Arini Hidayah Astrid Widayani Dian Rianita Eka Susylowati Eka Susylowati Erni Widiastuti Faizal Risdianto Hari Herwin Sulistyowati, SH,MH Hutomo Jiwo Satrio Ign. Novie Endi Nugraha Ika Oktaria Cahyaningrum Ita Fitriana Jumanto Juni Trisnowati Kristiawan Mezia Kemala Sari Nunun Tri Widarwati Pandu R Kunjana Rahardi R. Agus Trihatmoko Reva Sugiyanto Yunita Widiyantari, Yunita