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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS JABE (Journal of Applied Business and Economic) Amwaluna Jurnal Ekonomi dan Keuangan Syariah JURNAL LENTERA BISNIS Enrichment : Journal of Management Jurnal Bisnis Mahasiswa Journal Of Human And Education (JAHE) Jurnal Prointegrita Jurnal Pengabdian Harapan Bangsa JURNAL ILMIAH SOCIO SECRETUM PEDAMAS (Pengabdian Kepada Masyarakat) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Society
Nikous Soter Sihombing
Institut Bisnis Informasi Teknologi Dan Bisnis
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences Other

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E-Service Quality And E-Trust Toward Online Shop Customers E-Loyalty: Satisfaction as Mediation Sihombing, Nikous Soter; Simbolon, Sahat; Susanto, Agus; Tarigan, Sri Aprianti
AMWALUNA (Jurnal Ekonomi dan Keuangan Syariah) Vol 7, No 2 (2023)
Publisher : Univeristas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/amwaluna.v7i2.11458

Abstract

The purpose of this study is to analyze the relationship between the effect of e-service quality on e-satisfaction, the effect of e-trust on e-satisfaction, the effect of e-service quality on e-customer loyalty, the effect of e-service quality on e-customer loyalty, the effect of e- satisfaction on e-customer loyalty, indirect effect of e-service quality on e-customer loyalty through e-satisfaction, significant indirect effect of e-trust on e-customer loyalty through e-satisfaction. The research method is quantitative, the technique sampling used using purposive sampling method category of non-probability sampling. Respondents to this study were 310 online shop consumers who had purchased goods/services at the online shop. Research data was obtained by distributing online questionnaires via social media. Analysis of research data using structural equation modeling (SEM) with SmsrtPLS 4.0 software tools. The stages of data testing are validity test, reliability test and hypothesis testing (significance). The results of this study are that there is a direct positive and significant effect of e-service quality on e-satisfaction. There is a direct positive and significant effect of e-Trust on e-Satisfaction There is a direct positive and significant effect of e-service quality on e-Customer Loyalty, there is a strong positive and significant direct effect of e-Trust on e-Customer Loyalty, there is a positive effect and directly significant e-Satisfaction on e-Customer Loyalty, there is a strong and significant positive effect indirectly e-service quality on e-Customer Loyalty through e-Satisfaction, there is a strong and significant positive effect indirectly e-Trust on e-customers loyalty through e-Satisfaction.
MANAJEMEN KEUANGAN KELUARGA DI DESA TUKTUK SIADONG KECAMATAN SIMANINDO KABUPATEN SAMOSIR Sahat simbolon; Nikous Soter Sihombing; Dwi Maria Simbolon
PEDAMAS (PENGABDIAN KEPADA MASYARAKAT) Vol. 2 No. 03 (2024): MEI 2024
Publisher : MEDIA INOVASI PENDIDIKAN DAN PUBLIKASI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pada umumnya manajemen diperlukan pada semua jenis organisasi baik organisasi sosial, politik, bisnis, maupun kelembagaan, maka perlu diketahui pekerjaan yang dilakukan dalam organisasi tersebut. Perencanaan keuangan merupakan seni pengelolaan keuangan yang dilakukan oleh seseorang atau keluarga untuk mencapai tujuan yang efektif, efisien dan berguna bagi keluarga. Pengelolaan keuangan keluarga adalah hal yang sangat penting dilakukan dengan baik, karena hal ini akan berdampak terhadap kesejahteraan dalam keluarga dalam mencapai tujuan finansial seperti biaya kebutuhan pokok, biaya Kesehatan, membeli alat-alat elektronik, membeli rumah dan lain-lain. Banyak keluarga yang mengalami masalah keuangan yaitu masalah kekurangan uang dan masalah kelebihan uang. Masalah kekurangan uang karena pendapatan lebih kecil dari pengeluaran, seperti boros, sulit menabung, adanya biaya tak terduga, hutang banyak. Masalah kelebihan dana , seperti membeli barang-barang yang tidak esensial bagi keluarga, melakukan investasi bodong, dan lain-lain. Melalui penyuluhan ini bertujuan agar keluarga dapat melakukan pengeloalaan keuangan keluarga dengan baik dan teratur. Metode yang digunakan dalam kegiatan ini adalah melakukan ceramah kepada para keluarga agar lebih memahami dalam praktek pengelolaan keuangan dalam keluarga secara efisien, efektif dan bermanfaat.
Pengembangan model kepuasan mahasiswa berbasis kualitas layanan pada Institut Bisnis Informasi Teknologi dan Bisnis Dewantara, Nowell; Ritonga, Muhammad Arif; Bremana, Andre Wijaya; Sihombing, Nikous Soter
Jurnal Bisnis Mahasiswa Vol 5 No 6 (2025): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.871

Abstract

Penurunan jumlah mahasiswa di Institut Bisnis Informasi Teknologi dan Bisnis Medan semakin mengkhawatirkan manajemen dan yayasan, terutama dengan kehadiran cabang universitas ternama Jakarta pada tahun 2014 yang memperketat kompetisi pendidikan di Medan. Penelitian ini bertujuan menganalisis pengaruh kualitas layanan terhadap kepuasan mahasiswa menggunakan metode kuantitatif dengan kuesioner terhadap 80 responden mahasiswa. Analisis regresi linier berganda dengan SPSS menunjukkan bahwa secara parsial, reliabilitas dan daya tanggap berpengaruh positif signifikan terhadap kepuasan mahasiswa, sedangkan jaminan, empati, dan bukti fisik tidak berpengaruh signifikan. Secara simultan, seluruh variabel berpengaruh positif signifikan terhadap kepuasan mahasiswa, dengan daya tanggap sebagai variabel paling berpengaruh. Temuan ini memberikan kontribusi penting bagi pengembangan manajemen institusi pendidikan dalam meningkatkan kualitas layanan kepada mahasiswa untuk bertahan di industri pendidikan yang kompetitif.
Analysis of The Effect of Training, Job Satisfaction, and Work Stress on The Performance of Frontliner Employees at PT Bank Central Asia, Tbk Asia Medan Branch Vivian, Vivian; Simbolon, Sahat; Sihombing, Nikous Soter; Bhastary, Manda Dwipayani
Enrichment : Journal of Management Vol. 15 No. 5 (2025): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v15i5.2411

Abstract

This study aims to examine the influence of training, job satisfaction, and work stress on the performance of frontliner employees at PT Bank Central Asia Tbk, Asia Medan Branch, both partially and simultaneously. The population in this study consists of 74 people. The sampling technique used was saturated sampling with a total of 74 respondents. Data were collected through questionnaires, employing a quantitative approach and analyzed using SPSS. Validity testing was conducted with Pearson Correlation > 0,30, and reliability testing used Cronbach’s Alpha > 0.60. The results indicate that all research instruments are valid and reliable. The findings reveal that both partially and simultaneously, training, job satisfaction, and work stress have a positive and significant effect on employee performance. Training was proven to enhance employees’ abilities, skills, and understanding in carrying out their tasks, thereby contributing positively to performance improvement. Job satisfaction also plays an essential role in maintaining employees’ motivation, enthusiasm, and loyalty to the company, which ultimately impacts the quality of frontliner services. Meanwhile, work stress in this study was found to have a positive effect on performance, indicating that a certain level of pressure can encourage employees to work more focused, responsive, and driven to achieve established targets. Overall, the contribution of the three variables to employee performance is 60,10%, while the remaining 39,90% is influenced by other factors outside this study. Therefore, the company is advised to continuously improve the quality of training programs, pay attention to factors that foster job satisfaction, and manage work stress at an appropriate level so that it can serve as a positive driver in enhancing employee performance.
Analysis of the influence of visionary leadership, career development, and intellectual intelligence on employee performance at PT BCA, TBK, KCP Asia Medan Merlin, Angela; Simbolon, Sahat; Sihombing, Nikous Soter; Bhastary, Manda Dwipayani
Enrichment : Journal of Management Vol. 15 No. 5 (2025): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v15i5.2412

Abstract

This study aims to determine the influence of visionary leadership, career development, and intellectual intelligence on employee performance at PT Bank Central Asia, Tbk, KCP Asia Medan from June 2025 to August 2025. The research employs a descriptive and quantitative method. The research subjects are the employees of PT Bank Central Asia, Tbk, KCP Asia Medan, with a population of 91 employees. The instrument used is a questionnaire to collect data on the variables of visionary leadership, career development, intellectual intelligence, and employee performance. The data analysis method included are: validity test, reliability test, descriptive analysis, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, simultaneous coefficient test (F-test), and coefficient of determination test. The results of the descriptive analysis show that the variables of visionary leadership and intellectual intelligence fall into the very good category, while the variables of career development and employee performance fall into the good category at PT Bank Central Asia, Tbk, KCP Asia Medan. Based on the results of the partial hypothesis test or t-test, the variables of visionary leadership, career development, and intellectual intelligence have a positive and significant influence on employee performance at PT Bank Central Asia, Tbk, KCP Asia Medan. Simultaneously, visionary leadership, career development, and intellectual intelligence also have a positive and significant effect on employee performance at PT Bank Central Asia, Tbk, KCP Asia Medan. The contribution of the variables of visionary leadership, career development, and intellectual intelligence to employee performance is 0.611 or 61.10%, while the remaining 38.90% is influenced by other factors outside this study, such as job stress, work discipline, and others.
Co-Authors , Elfitra Desy Surya Agam Sinaga Agus Susanto Amril Amril Andrian Babtissay Simbolon Arisman Parhusip Bremana, Andre Wijaya Charles Jhony Mantho Sianturi, Charles Jhony Mantho Dewantara, Nowell Dina Rosmaneliana dwi maria simbolon Erbin Sitorus Faisan Achmad Nasution hasan, samsurijal Jamaluddin Jamaluddin LASMAN EDDY BACHTIAR Lince Marcellina Hutabarat Manda Dwipayani Bhastary Maria Simbolon, Dwi Marudut Sianturi Merlin, Angela Monetarist Butar Butar Montaris Silaen Muh. Rezky Naim Nasib Nowell Dewantara Petrus Loo Ritonga, Muhammad Arif Rusmin Saragih, Rusmin Ruth Meivera Siburian Sahat Simbolon Sahat Simbolon Sarman Sinaga Satria Panji Herlambang Sihombing, Marto SITORUS, ERBIN Sofiyan Sofiyan Sri Aprianti Tarigan Togar Timoteus Gultom Vivian Vivian