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All Journal Buletin Udayana Mengabdi Ecotrophic, Journal of Environmental Science Jurnal Kepariwisataan dan Hospitalitas

Agung Sri Sulistyawati

Fakultas Pariwisata Universitas Udayana

Author-ID : 3365526

Humanities Education Environmental Science Social Sciences Other

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Pengaruh kepemimpinan dan lingkungan kerja terhadap kinerja karyawan di inna grand bali beach hotel resort & spa Luh Seri Wahyuni; Ni Ketut Arismayanti; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 3 No 2 (2019): Vol.3,No.2,2019
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

ABSTRACT This research was conducted at Inna Grand Bali Beach Hotel Resort & Spa. which aims to determine the influence of leadership and work environment on employee performance at Inna Grand Bali Becah Hotel Resort & Spa. In this study, the independent variables are leadership and work environment while the dependent variable is employee performance. This study uses descriptive quantitative research methods. The technique of collecting data is by observation, interviews, questionnaires, and literature studies. and sampling techniques using quota sampling techniques and proportional random sampling methods. The sample in this study amounted to 125 respondents out of 500 total employees at Inna Grand Bali beach Resort & Spa. Data analysis technique uses validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, F test, T test. Based on the results of research and discussion Simultaneously Leadership variables (X1) and work environment (X2) together have a positive and significant effect on employee performance (Y) at Inna Grand Bali Beach Hotel Resort & Spa. Based on the test results, the significance value of F is equal to 0,000 which is smaller than 0.05 (F <?) which means that the independent variables namely leadership (X1) and work environment (X2) have a significant or simultaneous effect on the dependent variable namely performance employee (Y). It is known that tcount X1 or leadership is 3,896. When compared with the ttable value of 1.980, the tcount obtained is greater than the value of ttable (3.896> 1.980). These results can be interpreted that leadership variables have a positive and significant effect on employee performance. The value of tcount X2 or work environment is 12,066. When compared with the ttable value of 1.980, the tcount obtained is greater than the value of ttable (12.066> 1.980). This result can be interpreted that work environment variables have a positive and significant effect on employee performance (Y).

Faktor-faktor yang Mempengaruhi Keputusan Wisatawan Backpacker Menginap di Kecamatan Kuta Eki Sanjaya Ginting; Agung Sri Sulistyawati; Ni Made Ariani
Jurnal Kepariwisataan dan Hospitalitas Vol 3 No 1 (2019): Vol.3,No.1,2019
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2019.v03.i01.p01

The trend of backpacking tourism is continuously developing and becomes one of the main factors of the rapidly growing low-budget accommodations as it happens in Bali especially at Kuta. Therefore, this study was aimed to define factors that affect backpackers to choose accommodations at Kuta District, so the stakeholders will at least have a reference to understand their potential guests especially those who aim backpackers as their main market. The sampling method of this study was area sampling. Data were collected by questionnaires, then were analyzed with factor analysis. The result showed that there were 5 main factors that affect backpackers to choose accommodations at Kuta District. They are special product factor, recommendation factor, reputation of the hotel, strategic location, and curiosity. These 5 factors were able to explain 64,775 percents of total variance and were considered capable of representing all variables that were included in each factor. The most dominant factor itself has taken by special product factor with eigen value 4,500 and 30,003 percents of variance. Suggestion for the stakeholders based on this study are to keep maintaining the cleanliness of the hotel and the comfort of the guest despite of the low price term. And for the governments were to maintain the traffic situation, providing public transportations, and to build awareness upon environment issues.

Memilih Akomodasi, Online Travel Analisis Faktor-Faktor yang Mempengaruhi Konsumen Memilih Akomodasi pada Situs Tiket.com di Wilayah Kuta Selatan Teodora Cikita Oktapiani Putri; Agus Muriawan Putra; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 1 (2021): Vol.5,No.1,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i01.p02

The travel sector is one of the products or services that are widely accessed through the internet today which are provided for inter-regional mobilities such as tourism and work trip. Therefore, more companies are emerging startups in Indonesia that are engaged in the field of airline ticket booking and hospitality accommodation. PT. The Global Ticket Network or commonly called Tiket.com is one of the online travel agent companies that provides hotel reservation services, airplane tickets and trains online. The purpose of this research is to to find out the factors that influence consumers to make decisions to choose accommodation and the dominant factors that contribute to influencing consumers to make decisions on Tiket.com sites in the South Kuta. The method of data collection is done by questionnaire, documentation, and library study. The sampling technique uses the Cochran formula with a sample error rate (sampling error) of 10%, the sample taken is 96.04 respondents and rounded up to 100 respondents and uses confirmatory factor analysis. The results of this study explain that there are five factors that influence consumers to make a decision to choose accommodation on Tiket.com sites in the South Kuta area and named as follow: convenience and information systems (45.978%), site visual appeal (7.196%), customer service (6.117%), company image (4,530%), and purchase motivation (4,057%). The dominating factors are convenience factors and the site information system which consists of 13 variables: (1) convenience when searching for a website, (2) time spent accessing the web, (3) company domain name used, (4 ) ease when ordering, (5) complete information, (6) accurate information, (7) information presented is interesting, (8) exposure to appropriate information, (9) availability and accessibility, (10) competitive prices , (11) overall experience, (12) security of personal data, and (13) security when making payments.

Faktor-Faktor yang Mempengaruhi Keputusan Konsumen dalam Membeli Produk di Hungry Bird Coffee Canggu Nishyah Mardhiyyah; Agung Sri Sulistyawati; Irma Rahyuda
Jurnal Kepariwisataan dan Hospitalitas Vol 3 No 2 (2019): Vol.3,No.2,2019
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

This study aims to analyze the factors that influence consumer decisions of buying products in Hungry Bird Coffee Canggu and to find out the dominant factors that influence consumer decisions of buying products in Hungry Bird Coffee Canggu. This research was conducted at Hungry Bird Coffee Canggu with respondents totaling 100 respondents, the sample in this study was selected using the accidental sampling method. The data in the study were analyzed using exploratory factor analysis which was supported by the SPSS version 17.0 for windows statistical program. The results of this research are: 1) The factors that influence consumer decisions of buying products in Hungry Bird Coffee Canggu produce 8 factors formed, namely the first factor is given the name of culture that has an eigenvalue of 6.211, place factor has an eigenvalue of 2.689, promotion factor has eigenvalue value of 2.394, process factor has an eigenvalue of 1.847, social factors have eigenvalue of 1.555, product factor has an eigenvalue of 1.314, price factor has an eigenvalue of 1.221, physical evidence factor has an eigenvalue of 1.025. 2) Cultural factors are the most dominant influencing consumer decisions of buying products in Canggu's Hungry Bird Coffee. This factor consists of three forming indicators, namely citizenship, geographical area, and lifestyle. The advice that can be given for this research is that Hungry Bird Coffee improves their marketing methods through advertisements, websites or social media, gives promos, seeks solutions to maintain old consumers and also attracts new consumers, and provides unique concepts for interior design and café exterior.

Persepsi Karyawan Housekeeping Department Terhadap Metode Training di Golden Tulip Devins Hotel Seminyak. Ida Bagus Junalaska Prabawa; Agung Sri Sulistyawati; Fanny Maharani Suarka
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Golden Tulip Devins Hotel Seminyak is one of the accommodations 4 stars hotel that located in Jln. Petitenget, Seminyak, Bali. Companies should always held a job training to improve the service quality and to contribute their best to achieve the goals of the company. The formulation of the problem in this research is how housekeeping staff perception of the training methods in Golden Tulip DevinsSeminyak. The types and the sources of data used in this research are qualitative and quantitative data, while the sources data that used are primary and secondary data. The data collection techniques are observation, structured interview, literature studies and documentation. Mechanical determination sample saturated informants and the data analysis method used are descriptive analysis and Likert Scale. Based on the calculation using the Likert Scale of 36 respondents were asked their perception of assessment indicators of the housekeeping employee training method, which is the highest result are the perception from section Housekeeping Supervisor, Room Attendant and Linen Attendant with each section gain an average value are 4,25 and 4,24 that come under very well criteria. Meanwhile the lowest result are the perception from section Public Area Attendant with an average value is 4,02 that come under good criteria. Overall the employee perceptions that all training methods could improve the interpersonal skills so that employees are more responsible with the work that they have done. The suggestions that could be presented to the management of Golden Tulip Devins Hotel Seminyak are the job training is the important thing in the company to support a role in improving the quality of service so need to maintain. The frequency of job training was further enhanced in order to increase the skills and knowledge of employees and the company also should further develop the training materials that provided. Keywords : Perception, Training Method, Housekeeping Department Staff, Golden Tulip.

Persepsi Dan Harapan Wisatawan Terhadap Kualitas Pelayanan Pramusaji Di Restoran Old Man’s Batu Bolong Canggu, Badung Bali Putu Dharma Yudha; Agus Muriawan Putra; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 2 No 3 (2018): Vol.2,No.3,2018
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

As a one of the tourism industry which prioritizes service. Restaurant Old Man’s Batu Bolong faced some problems in its operations. There were some negative guest comment on the performance of the waiters or waitress such as dishes were not in accordance with what was ordered,grooming isn’t good, lack of waiter or waitress to explain the menu and then it hasn’t yet been able to explain the menu clearly to the guest. There is data of negative guest comment, this study aim to know guest perceptions of the quality of service of the waiter and waitress at Restoran Old Man’s Batu Bolong. This study were used the method of likert scale analysis and method of importance performance analysis by distributing a questionnaire containing 25 question take from the five dimensions of the service quality (tangible, reliability, responsiveness, assurance, empathy). Technique determination of informants was used purposive sampling, and the sampling of 100 respondents using accidental sampling technique. After measuring the satisfaction of tourist, it was obtained the level of concordance between the performance and the importance of 88,76 percent which means the guests were very satisfied of the quality of service of the waiter and waitress at Restoran Old Man’s Batu Bolong, but still there were sub-indicators which still considered to be fairly good so that it hasn’t been able to statisfy the guest. Based on the results of these measurements, the waiter and waitress are suggested to improve their quality of service performance were prioritized such as waiter and waitress looks wearing uniform, personal hygiene of the waiter and waitress, speed of waiter and waitress take an order, the abilities of the waiter and waitress to explain the menu so can’t to explain the menu clearly to the guest. Keywords: Tourist Perception, Quality of Service, Restaurant.

Motivasi chikita mayumi midhy; Ni Made Ariani; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 5 No 2 (2021): Vol.5,No.2,2021
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JKH.2021.v05.i02.p05

online travel agent globally is popular as sources of information search for hotel business choices when planning trips. 65% of leisure tourists and 67% of business travelers search for information via the internet. The internet provides many opportunities to make promotional channels with the presence of OTA websites, hotel websites, and mobile applications. The existence of online sites can motivate domestic and foreign tourists to make online reservations at Padma Resort Legian making it easy to book hotel rooms, get information, and be flexible. The purpose of this study is to determine the factors that encourage tourists to make online reservations at Padma Resort Legian and the dominant factors that motivate tourists to make online reservations at Padma Resort Legian. The technique of determining the number of samples using quota sampling distributed 100 respondents, sampling using judgment sampling techniques. Collection techniques consist of: observation, questionnaire, interview, literature study, and documentation. Qualitative and quantitative descriptive data analysis techniques consisting of: descriptive statistics in the form of Likert scale, statistical inference using factor analysis techniques. Testing the validity test instruments and reliability testing. The results showed there were 5 motivational factors with a total value of variance of 63,426% which encouraged tourists to make online reservations at Padma Resort Legian including: (1) product; (2) superior service; (3) situational & economic; (4) pragmatic; (5) social. The dominant factor in making online reservations at Padma Resort Legian is the product motivation factor with a total value of variance of 34,817%. This factor consists of: getting points, special needs, product availability, product quality, and product variations.

Strategi Pemasaran Untuk Meningkatkan Tingkat Penjualan Produk di Sang Spa Ubud Bali Astorina Firda Ayuningtyas; I Gusti Ngurah Widyatmaja; Agug Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 3 No 1 (2019): Vol.3,No.1,2019
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Sang Spa Ubud Bali merupakan salah satu Wellness Day Spa yang ada di Ubud yang telah berdiri dari tahun 2008. Sang Spa Ubud Bali memiliki konsep day spa Natural Holistic Healing yaitu perawatan atau treatment tradisional yang menonjolkan ciri khas pulau Bali. Terkait dengan pembelian produk dan pemesanan produk dari online dan offline yang rendah, sehingga Sang Spa Ubud Bali ini memerlukan strategi pemasaran yang tepat untuk meningkatkan tingkat penjualan produknya. Tujuan penelitian ini adalah untuk mengetahui strategi pemasaran Sang Spa Ubud dalam meningkatkan tingkat penjualan produk. Adapun teknik analisis data yang digunakan adalah metode IFAS dan EFAS dan analisis SWOT. Kuisioner ini disebarkan kepada 100 responden untuk menjawab faktor internal dan 7 responden yang terkait yang ahli dibidangnya untuk menjawab faktor eksternal Spa. Hasil penelitian menunjukkan dari analisis Matriks IFAS yaitu 2,599 dan Matriks EFAS 3,018 di identifikasi perusahaan dalam posisi pertumbuhan (growth) kuadran II bersifat horizontal atau memperhatikan kekuatan utama dari perusahaan, memperluas area pemasarannya, menjalin dan memperkuat kerjasama dengan berbagai travel agent, villa, hotel, cottage dan Guest House dengan cara offline maupun online, memperbaiki prosedur – prosedur internal perusahaan dengan meningkatkan kualitas produk dan jasa perusahaan. Analisis SWOT menghasilkan 4 Strategi alternatif yaitu strategi Strength Opportunity (SO) diterapkan dalam 3 strategi dengan masing masing program didalamnya. Strategi Weakness Opportunity (WO) membentuk 3 strategi dan program yang ada didalamnya. Strategi ketiga yaitu Strategi Strength Treath (ST) ini membentuk 2 strategi baru yang memiliki program juga di dalamnnya dan yang terakhir adalah Strategi Weakness Threat (WT) yang membentuk 2 strategi dan program didalamnya. Keseluruhan Strategi tersebut bisa dijadikan sebagai alternatif strategi dan pengambilan keputusan pemasaran untuk meningkatkan tingkat penjualan produk pada Sang Spa Ubud Bali. Saran yang diberikan kepada Sang Spa Ubud Bali adalah bisa menerapkan strategi – strategi yang telah dibahas untuk kedepannya agar memberikan peningkatan penjualan produknya, kemudian harus gencar melakukan promosi yang lebih up to date agar tidak kalah bersaing dengan Day Spa maupun spa – spa yang lain di Ubud.

Strategi Pemasaran Pada The Alena Resort Ubud di Kabupaten Gianyar Bali I Wayan Adi Sumerta; I Gusti Ngurah Widyatmaja; Agung Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 3 No 2 (2019): Vol.3,No.2,2019
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

This research conducted at The Alena Resort Ubud, in Gianyar Regency, Bali. This new hotel often hasn’t reached its occupancy target for several months and the competition in Ubud is getting higher, so this research needs to be done to find out the marketing mix used by The Alena Resort and determine good marketing strategies to achieve the expected occupancy target. The type of data used is qualitative data and quantitative data. Data collection is done by observation, interviews, questionnaires, literature studies, and documentation. The sampling technique uses the Slovin formula and accidental sampling technique. Data analysis techniques used Likert scale analysis and SWOT analysis. The results showed that the 8P activities conducted by The Alena Resort got responses from tourists who stayed at The Alena Resort, and most of the statement were declared good and very good, but there are some things that still need to be evaluated because they were declared good enough and unfavorable statements from tourists. Based on the SWOT analysis, several strategies have been created, such as: strategy to expand relationships with business partners or travel agents, strategy to improve promotion through social media, strategy to create new tourist attractions in the hotel area and improve access to hotel, strategy to add vegetarian menus for breakfast and add pool chair, strategy to expand domestic market targets, strategy to create new product variations such as wedding packages, strategy to improve product and service quality, and strategy to maintain hotel brand image. Suggestions that can be given to The Alena Resort are, It is necessary to evaluate the marketing mix activities that has been conducted and apply the marketing strategies that has been created in this research for The Alena Resort.

Analisis kualitas pelayanan room attendant terhadap tingkat kepuasan pelanggan di hotel golden tulip devins seminyak bali Eka Mardian Hadi Nata; Ida Bagus Ketut Astina; Agung Sri Sulistyawati Sri Sulistyawati
Jurnal Kepariwisataan dan Hospitalitas Vol 1 No 1 (2017): Vol.1,No.1,2017
Publisher : DIPLOMA IV TOURISM PROGRAM STUDY, TOURISM FACULTY,UDAYANA UNIVERSITY

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (239.586 KB)

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan Room Attendant terhadap tingkat kepuasan pelanggan di Hotel Golden Tulip Devins Seminyak Bali. Adapun metode pengumpulan data yang digunakan dalam penelitian ini, dengan melakukan observasi, wawancara, kuesioner dan studi kepustakaan. Jenis data yang digunakan kualitatif dan kuantitatif, sedangkan sumber data yang digunakan primer dan sekunder. Teknik penentuan sampel menggunakan Quota Sampling, sedangkan teknik analisis data menggunakan ananalisis Importance Performance Analysis.Dari hasil penelitian hasil tabulasi skor kinerja karyawan Room Attendant yang berdasarkan pada penilaian wisatawan penilaian keseluruhan berjumlah 6257 dengan rata-rata 3,13%, dari total keseluruhan di kategorikan cukup baik. Hasil tabulasi penilaian kepentingan total untuk derajat kepentingan sebesar 8241 dengan rata-rata 4,12% dan dikategorikan penting. Hasil perhitungan tersebut diperoleh tingkat kepuasan tamu sebesar 68,99% sehingga dapat dikatakan secara umum tamu cukup puas terhadap kualitas pelayanan Room Attendant di Hotel Golden Tulip Devins Seminyak.Berdasarkan simpulan tersebut, maka dapat disimpulkan beberapa saran yang sekiranya dapat bermanfaat bagi Hotel Golden Tulip Devins Seminyak, diantaranya adalah memaksimalkan seluruh indikator yang dianggap cukup puas oleh wisatawan kaitannya untuk mencapai kualitas pelayanan Room Attendant di Hotel Golden Tulip Devins Seminyak. Kata Kunci: Room Attendant, Kualitas Pelayanan dan Kepuasan Pelanggan

Co-Authors Anak Agung Putri Sri Astorina Firda Ayuningtyas chikita mayumi midhy Desak Made Nita Artiani Eka Mardian Hadi Nata Eki Sanjaya Ginting Ermania Soraya F. Maharani Suark Fanny Maharani Suarka Gede Ananda Putra Gede Tisna Wahyu Pebriyana Gusti Putrayasa I Gusti Ngurah Hiyana Putra I Gusti Ngurah Widyatmaja I Komang Widi Adnyana I Nyoman Ari Wijaya I Nyoman Jamin Ariana I Nyoman Tri Sutaguna I Putu Suyasa Putra I Wayan Adi Sumerta IB Ketut Astina Ida Ayu Eka Trisna Putri Ida Bagus Junalaska Prabawa Ida Bagus Ketut Astina Irma Rahyuda Luh Seri Wahyuni Muriawan Putra, Agus N. M. Ariani Natashia Yusuf Ni Ketut Arismayanti, Ni Ketut Ni Made Ariani ni made pande purwaningsih Ni Made Widiarsani Ni Nyoman Sri Aryanti Ni Nyoman Sri Aryanti Ni Putu Ratna Sari Ni Wayan Anik Swandewi Ni Wayan Noni Suandewi Nishyah Mardhiyyah Putu Dharma Yudha Putu Ratih Pertiwi Rr. Paulina Cristi Herlikano Tarsi anus Pagor Teodora Cikita Oktapiani Putri Yohannes Brian Saragih

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