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All Journal Journal of Economic, Bussines and Accounting (COSTING) Jambura Science of Management Jurnal Studi Guru dan Pembelajaran Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Abdi Masyarakat Indonesia Ar-Ribhu: Jurnal Manajemen dan Keuangan Syariah JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Sistim Informasi dan Teknologi JOEL: Journal of Educational and Language Research
Moh. Samsul Arifin
Universitas Islam Zainul Hasan Genggong; Probolinggo, Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences

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The Role of E-Customer Satisfaction as Intervening Variable in Relationship Between E-Service Quality, E-Recovery and E-Customer Loyalty of Indonesian Railroad Access Customers Moh. Samsul Arifin; Muhammad Fikri Maulana; Amat Suroso; Suhartono; Mariam
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v5i3.274

Abstract

In this study, the impact of eService and eRecovery Service Quality on Online Customer Satisfaction and its Implications for Online Customer Loyalty are measured. Partial Least Square (PLS) was used to evaluate information from 100 respondents who had purchased tickets using the Indonesian railway application. According to the study's findings, e-service quality, e-recovery service quality, e-service quality, e-customer satisfaction, and e-customer satisfaction all have an impact on e-customer satisfaction. These relationships also hold true for e-customer loyalty. According to the research, the developer must maintain the services offered to users through its application and switch out all slow trains with quick ones. Additionally, they should create intriguing inventions, send clients thank-you letters, ask for user reviews, and enhance their online customer service.
Analysis of The Influence of Digital Promotions, Perception of Ease, Transparency and Service Features Toward Public Intention to Use Digital Bank in Money Saving Rezky Nurbakti; Lydia Gustina Putri; David Rindu Kurniawan; Loso Judijanto; Moh. Samsul Arifin
Jurnal Sistim Informasi dan Teknologi 2023, Vol. 5, No. 3
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v5i3.308

Abstract

The purpose of this study is to determine whether people's interest in saving in sharia digital banking applications is simultaneously positively and significantly influenced by views of convenience, service features, transparency, and advertising. Purposive sampling, a non-probability sampling technique, was utilized with a sample size of 100 people to select the research sample, which reflects the complete community that is aware of sharia digital banks but has not yet used the program. A survey or questionnaire is the research methodology used here. Multiple linear regression is used in this research's analysis model. Version 25 of SPSS is the tool in use. According to the findings of this study, all independent variables have a partial impact on the dependent variable. People's interest in saving via sharia digital banking applications is significantly and partially influenced by the Perception of Convenience variable. People's interest in saving in sharia digital banking applications is significantly and somewhat positively impacted by the service feature variable. The desire of individuals in saving in sharia digital banking applications is partially positively and significantly impacted by the transparency variable. The promotion variable partially influences peoples' desire to save in sharia digital banking applications in a positive and significant way. According to the study's findings, people's interest in saving in sharia digital banking applications is positively and significantly influenced by their perceptions of convenience, service characteristics, transparency, and promotion.
Co-Authors Abdul Karim Ahmad Junaidi Aziz Betty Rahayu Cakranegara, Pandu Adi Daniel Tulasi David Rindu Kurniawan Dian Ary Setyawan Eva Sulistiana Fatimah Malini Lubis Hedrat M. Nure Hendy Tannady I Gede Putu Kawiana I Ketut Suada Ikhsan Amar Jusman Joko Ariawan Loso Judijanto Lydia Gustina Putri Mariam Muhammad Fikri Maulana Nailin Nikmatul Maulidiyah Rezky Nurbakti Rianti Setyawasih Rosye Zaena Septiana Na’afi Siregar, Ade Perdana Suhartono suroso, amat Susi Arijanti Teguh Setiawan Wibowo Wardatun Nadzifah