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All Journal JURNAL LITIGASI (e-Journal) FIAT JUSTISIA: Jurnal Ilmu Hukum Journal of SouthEast Asian Human Rights DE LEGA LATA: Jurnal Ilmu Hukum Jurnal Ius Constituendum Jurnal Suara Hukum Jurnal Penegakan Hukum dan Keadilan Refleksi Hukum: Jurnal Ilmu Hukum Jurnal Locus Penelitian dan Pengabdian Volksgeist: Jurnal Ilmu Hukum dan Konstitusi The Prosecutor Law Review Unifikasi : Jurnal Ilmu Hukum
Dwiki Oktobrian
Jenderal Soedirman University
Aerospace Engineering Arts Humanities Automotive Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Strengthening Justice and Accountability: The Role of Ombudsman in Monitoring Police Public Services Oktobrian, Dwiki; Natasya, Juliana Dwi; Wiranti , Cece; Sudrajat, Tedi
Unifikasi: Jurnal Ilmu Hukum Vol. 12 No. 02 (2025)
Publisher : Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/unifikasi.v12i02.1076

Abstract

Public service delivery in police sector of Indonesia is facing a crisis of trust, fueled by widespread reports of maladministration. In this context, social movements such as #PercumaLaporPolisi (Reporting to Police Is Useless) and incidents of police brutality have reinforced perceptions that law enforcement lacks transparency, responsiveness, and accountability. Therefore, this research aims to 1) identify the forms and patterns of maladministration in police public services, and 2) evaluate the role and effectiveness of Indonesian Ombudsman, with a specific focus on West Java Regional Office, to address and prevent maladministration. Document analysis, literature review, and interviews were integrated with key informants using a socio-legal and qualitative method. The results showed that the most frequently reported problems included investigation and prosecution procedures, such as Notice of Investigation Progress, Notice of Investigation Commencement, and Notice of Investigation Completion, as well as initial complaint handling. The issues were largely driven by rigid bureaucracy, resistance to external monitoring, and limited enforcement of Ombudsman recommendations. However, the illegally bound recommendations supported procedural reform. This was evident in the achievement of green zone status for compliance with service standards across all district police offices in West Java by 2024. The objectives of Goal 16 (Sustainable Development Goals/SDGs) were also supported to promote peace, justice, and strong institutions by emphasizing the importance of independent oversight in building accountable and humane police institutions based on public trust.
The Role of Ombudsman in Supervising Public Services in The Land Sector Oktobrian, Dwiki; Alisya, Nazwa Serin; Maharani , Yunita Putri; Sudrajat, Tedi
Jurnal Penegakan Hukum dan Keadilan Vol. 7 No. 1 (2026): March
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jphk.v7i1.27559

Abstract

Maladministration in public land services remains a recurring structural issue that undermines legal certainty and erodes public trust in state institutions. This article addresses two main concerns: the high volume of public complaints about poor land services and the limited influence of external oversight bodies, such as the Ombudsman, in driving systemic reform. The study aims to analyze the forms and patterns of maladministration in the land sector and assess the effectiveness of the Ombudsman's role in addressing and preventing it. Using a socio-legal approach, data were collected through semi-structured interviews and analysis of the Ombudsman's annual reports and other institutional documents. The findings show that the most frequent types of maladministration include prolonged delays, procedural irregularities, and negligence, particularly in non-regular land programs such as land registration (Pendaftaran Tanah Sistematis Lengkap – PTSL). The Ombudsman has demonstrated the ability to process complaints factually and resolve many cases, but its recommendations are non-binding and are often disregarded by the reporting agencies. In terms of prevention, the Ombudsman has initiated public service training and legal education programs, though their reach and impact remain limited.
Co-Authors Ahmad Naufal, Zahid Alisya, Nazwa Serin Amalia, Syarafina Barkhuizen, Jaco Basuki, Fernando Basworo , Handityo Basworo, Handityo Dwi Hapsari Retnaningrum Enny Dwi Cahyani Hendriana, Rani Hendriana, Rani Jain, Vaibhav Kuat Puji Prayitno Lumempow, Euodia Lumempow, Euodia Syefela Maharani , Yunita Putri Muhammad Isa Abdillah Natasya, Juliana Dwi Nunna, Bhanu Prakash Nurhuda, Muhammad Lukman Rahmawati, Hikmah Safitri, Fadia Rahma Setiawan, Ramadhani Setya Wahyudi Tedi Sudrajat Turnip, Gebi Emada Utami, Nurani Ajeng Tri Wiranti , Cece