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The Impact of Service Quality through Customer Satisfaction on Customer Loyalty Ishak Sagala; Yuniman Zebua; Abd Halim
Nidhomul Haq : Jurnal Manajemen Pendidikan Islam Vol 6 No 2 (2021): Islamic Education Management
Publisher : Program Studi Manajemen Pendidikan Islam Institut Pesantren KH Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/ndh.v6i2.1430

Abstract

The research aims to recognize the impact of the quality of service through customer satisfaction that is given by the employees of the customer loyalty at UD. Keraton Workshop and its influence on customer loyalty at UD. Keraton Workshop. Data processing techniques using SPSS data analysis. The population in this study are customers or buyers at UD. The Jepara Jati Palace Workshop, which is located in Labuhanbatu. The sample collection technique used is probability sampling by referring to random sampling incidents, the number of samples used is 100 people who shop at UD. Jepara Jati Palace Workshop. The study led to the conclusion the quality of service and customer satisfaction is impacted by partial towards Customer Loyalty is reviewed by Sig. <0.05 for both variables and in terms of the comparison of the value of t count and t table is t table <of t count so that Service Quality and Customer Satisfaction have a positive impact on Customer Loyalty. Looking at the results of models 1 and 2, it can be seen that the direct impact given by the service quality variable on customer loyalty is 0.341 and the indirect effect of service quality through customer satisfaction on customer loyalty is 0.252
Analysis of Company Capability, Supply Chain Management of Competitive Advantage, and Company Performance Nuraini Nuraini; Sumitro Sarkum; Abdul Halim
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 4 No 1 (2021): Sharia Economic: July, 2021
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v4i1.1463

Abstract

The main purpose of this test is to determine the situation that affects the independent variables like the company's ability, supply chain management practices, supply chain responsiveness, and supply chain strategy regarding competitive advantage which is used as the dependent variable. As well as supply chain management practices on company performance are used as moderating variables at UPPKS ANANDA JAYA. This research uses non-probability sampling analysis method and technical Accidental Sampling, this research was conducted to distributors with a total of 150 respondents. The conclusion of this test shows that the company's performance can develop quality with competitive advantages and supply chain management practices that are met. Likewise, with the capabilities of the company, supply chain responsiveness and supply chain strategies have a positive effect so that companies can increase their competitive advantage. However, it is different in the supply chain management practice variable which cannot develop a competitive advantage in the company. To be able to advance competitive advantage, companies must pay attention to and know the weaknesses that can become problems, it is necessary to have strengths by implementing supply chain management to maintain the company's competitive advantage.
Pengaruh Brand Image, Kualitas Produk dan Harga Terhadap Keputusan Pembelian Yamaha N-Max di Kota Rantauprapat Nelpy D Simbolon; Yuniman Zebua; Abdul Halim
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 3: Maret 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i3.3371

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh brand image, kualitas produk dan harga terhadap keputusan pembelian Yamaha Nmax di Kota Rantauprapat. Sampel dalam penelitian ini adalah sebanyak 97 orang konsumen yang pernah membeli produk Yamaha Nmax. Metode yang digunakan dalam penelitian ini adalah metode deskriptif kuantitatif. Hasil penelitian menyatakan bahwa brand image, kualitas produk dan harga berpengaruh positif dan signifikan terhadap keputusan pembelian baik secara parsial dan simultan. Dilihat dari nilai koefisien determinasi sebesar 38,8%, yang artinya bahwa keputusan pembelian dipengaruhi oleh variable brand image, kualitas produk dan harga, dan sisanya sebesar 62,2% dipengaruhi oleh variable lainnya yang tidak diteliti dalam penelitian ini.
Penyuluhan Menyikapi Efek Media Sosial Terhadap Perubahan Sosial Masyarakat Dusun I Desa Kampung Baru Kabupaten Labuhanbatu Indah Roja Junaidi; Pristiyono Pristiyono; Abdul Halim
Jurnal Pengabdian UNDIKMA Vol. 3 No. 2 (2022): August
Publisher : LPPM Universitas Pendidikan Mandalika (UNDIKMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jpu.v3i2.5259

Abstract

The purpose of this community service is to provide informal counseling and provide positive and useful education about how to respond to the use of social media rationally and wisely while at the same time providing negative examples of the misuse of social media in social life for the people of Dusun 1, Kampung Baru Village, West Bilah District, Labuhanbatu Regency. This community service is carried out using outreach methods with the target of communicating face-to-face with the community. The evaluation instrument for this activity uses tests (subjective & objective through quizzes, oral and written questions, etc.) and non-tests (interviews, questionnaires, observations, etc.) and is analyzed descriptively. The results of this community service counseling were carried out during the covid-19 period where almost all residents who took part in this activity had received stage I vaccination so that they had met the requirements for the covid-19 prokes. The level of understanding of using social media is considered quite good, this can be seen from the lack of reports received by the village government on the misuse of social media in social life. There is an active role as well as residents and village governments in educating the community regarding the use of social media to assist and monitor the use of social media for residents. Inviting citizens to use social media to gain profits by marketing their businesses to social media as a form of socialization of digitalization marketing.
PENDAMPINGAN KREATIVITAS KULIT BAMBU DAN STRATEGI PEMASARAN PENGRAJIN BAMBU MASYARAKAT DESA TELUK PANJI 1 KABUPATEN LABUHANBATU SELATAN Ani Purwanti; Abdul Halim; Yudi Prayoga
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 5, No 4 (2022): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v5i4.1393-1401

Abstract

The presence of bamboo in human life seems to provide a blessing for the people of Indonesia, this is because bamboo is one of the natural resources that can be utilized and has the potential to be managed into handicrafts. The main reason for this community service is to develop an economically independent community, to provide ideas and creativity, and enthusiasm in the form of morals to the community, to develop the business currently engaged in so that they can survive through the knowledge gained by lectures through marketing. The positive results obtained from this community service activity are to raise the sensitivity and concern of Higher Education through students in helping solve problems and provide solutions faced by the community, in addition to opening up students so that they can interact with partners or the community socially. For the people of Teluk Panji I Village, South Labuhanbatu Regency, especially bamboo skin craftsmen, through this activity, woven leather products such as baskets, Tampa, satay fans, household fans, and others are quite good in terms of functionality and have economic value. Bamboo skin woven products to have added value must have innovation and quality, this is necessary because handicraft products are jobs that require expertise so that the final product process must really be maintained and even improved
VAKSIN SEBAGAI MANAJEMEN DIRI MASYARAKAT KAMPUNG BARU DI ERA PANDEMI COVID-19 Agung Pratama Nasution; Pristiyono Pristiyono; Abd Halim
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 5, No 4 (2022): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v5i4.1338-1344

Abstract

Pentingnya pengabdian masyarakat ini dilakukan sebagai upaya memberikan informasi dan edukasi kepada masyarakat dan sebagai upaya membantu kebijakan pemerintah pusat serta meningkatkan peran perguruan tinggi sebagai agent of change dalam kehidupan bermasyarakat melalui program KKN Tematik/Membangun Desa sekaligus membantu pemerintah desa dalam mesosialisasi kepada masyarakat yang masih minim informasi vaksinasi di Desa Kampung Baru, Kec. Bilah Barat, Kab. Labuhanbatu. Metode pelaksanaan pengabdian ini pendekatan survei dan sosialisasi kepada peserta 20 responden di aula kantor desa. Kesimpulan dari pengabdian masyarakat menemukan bahwa pendekatan survei menjadi alternatif dalam memecahkan masalah sosial yang berkaitan dengan vaksinasi. Dari hasil sosialisasi menyimpulkan semua peserta dan masyarakat yang ikut serta dalam kegiatan ini memberikan respon dan sangat mendukung. Kegiatan pengabdian membangun desa yang dimaksud memberikan edukasi dan pemahaman ke masyarakat melalui program Kampus Merdeka KKN Tematik. Membantu pemerintah desa percepatan pelaksanaan vaksinasi
PENGARUH SIKAP KERJA DAN KETERAMPILAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN CV. MERANTI MEDAN Pitriyani Pitriyani; Abd. Halim
Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) Vol 1, No 2: 2020
Publisher : LPPM Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ebma.v1i2.2163

Abstract

This study aims to determine how the influence of work attitudes and work skills on labor productivity at CV. Meranti Medan. Data collection in this study was carried out through a survey approach with quantitative descriptive research type by distributing questionnaires to 40 respondents, while the population used in this study were employees of CV Meranti Medan. The data analysis tool used in this study was SPSS (Statistical Product Software Solution). The results of this study indicate that partially (t test) work attitudes have a positive and significant effect on work productivity with a tcount of 6,027. Work skills have a positive and significant effect on work productivity with a tcount of 3.256. Simultaneously work attitudes and work skills together have a positive and significant effect on work productivity with an Fcount of 58,570. Through testing the coefficient of determination (R Square) of 0.89 or 89% which indicates that labor productivity is explained by Work Experience, Work Attitudes and Work Skills the remaining 11% is explained by other variables not included in this study.
The Utilization Of Gadgets As A Learning Media During The Covid-19 Students Of The Ibtidaiyah Madrasah Al-Ikhlas Dusun Sidomulyo Nehrisa Yenda Artisih; Bayu Eko Broto; Abdul Halim
International Journal Of Community Service Vol. 2 No. 1 (2022): February 2022 (Indonesia - Malaysia - Philippines)
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v2i1.78

Abstract

During the current pandemic, it is necessary to take extra care of protection for children, whether it is the transmission of Covid-19 or the influence of gadgets, which are very dangerous if you use gadgets too often. There are many impacts that occur in using gadgets for a long period of time, therefore discipline must be applied in using gadgets, if you are used to it then this good thing will be applied wherever this gadget is used, for the sake of eye health and protecting children. The COVID-19 pandemic has had a major impact on various fields, one of which is the education sector. The purpose of this study was to determine the effect of using gadgets in learning during the COVID-19 pandemic as for the relation to student health and student mentality.
Community Satisfaction Level With The Mass Vaccination In Kampung New Promission Village Ayu Ramadhayani; Abd Halim; Yudi Prayoga
International Journal Of Community Service Vol. 2 No. 1 (2022): February 2022 (Indonesia - Malaysia - Philippines)
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v2i1.79

Abstract

The importance of community service is carried out as an effort to provide information and education to the community as an effort to help the central government and increase the role of universities as agents of change in community life through the Thematic Community Service Program/Developing Villages as well as assisting the village government in socializing to the community which is still minimal. information about vaccination in Kampung Baru Promise Village, Bilah Barat, Labuhanbatu. The method of implementing this service is carried out with a survey approach and outreach to 21 respondents which was carried out in the Village Hall of Kampung Baru Promise. The conclusion of this community service found that the approach through surveys to residents' homes was an alternative way to solve social problems related to vaccination. From the results of the socialization, it was concluded that all participants and the community who took part in this activity gave a good response and were very supportive. The intended village development service is to provide education and understanding to the community regarding the Level of Community Satisfaction with Vaccination. Assist the village government to accelerate the implementation of vaccination.
The Role Of Financial Statements On Increasing Income In SMEs Saimajuli Sahro Harahap; Abdul Halim; Yudi Prayoga
International Journal Of Community Service Vol. 2 No. 2 (2022): May 2022 (Indonesia - Malaysia)
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijcs.v2i2.80

Abstract

PKM (Community Service) activities carried out by the author in Kampung Kampung Baru Promise West Bar District together with Small and Medium Enterprises (UKM). The purpose of this Community Service Activity is to provide knowledge and understanding of the recording of financial statements in a simple and structured manner. Financial reports that function as a tool to analyze financial performance that can provide information about financial position, so that it can be used as a basis for decision makers in increasing income for SMEs and providing opportunities for SMEs to develop their businesses. The implementation method is to make observations that identify SME actors who have not recorded financial statements in a simple and structured manner. For the results, assistance and socialization were carried out which invited several SME players and startup business actors as many as 21 participants. In the implementation of this companion and socialization, it shows that the importance of recording financial statements for SMEs in increasing income for each period of recording financial statements. After the mentoring and socialization, the authors distributed questionnaires to measure the knowledge and understanding of the participants and the results showed that 78% of the participants already knew what financial reports were and understood how to make simple financial reports for their business.