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Pelatihan Service Excellent pada Ibu-Ibu Wirausaha di RT.08 RW.19 Sendangmulyo - Semarang Rusmalia Dewi; Yudi Kurniawan; Gusti Yuli Asih
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 3 No. 4 (2023): Desember : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v3i4.2379

Abstract

The aim of this community service is to provide training on Service Excellence to entrepreneurial mothers in RT.08 RW.19 to increase their understanding of the challenges, skills and competencies needed to succeed in service. Customer service requires speed, awareness about e-commerce with technology support to face increasingly difficult challenges. Good service improves business reputation. This training will discuss how to improve participants' skills for reliable customer service. Initial observations made showed that most of the women on Rt.08 Rw.19 were entrepreneurs by opening stalls or shops but providing minimal service to customers. This makes the business less developed because customers buy products because they need it, not because there is something more to the business of these entrepreneurial women. This lack of knowledge about providing excellent service to customers made the team want to help find solutions for developing the business of entrepreneurial women RT.08 Rw.19 through Excellent Service Training. The process is that these entrepreneurial women gather in the RT.08 hall and provide material on understanding and practice about Excellent Service in the form of lectures, stories and games as well as joint discussions. It is hoped that the service team for these entrepreneurial mothers will be able to understand the results of the training. By increasing their understanding of Service Excellent, they can improve the abilities of these entrepreneurial mothers to be even better at serving customers, so that they can increase their sales turnover.
Pelatihan Mindfulness Pada Remaja Karang Taruna Di Rt.08 Rw.19 Sendangmulyo – Semarang Rusmalia Dewi; Yudi Kurniawan; Gusti Yuli Asih
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 4 No. 2 (2024): Juni : Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v4i2.3723

Abstract

The aim of this community service is to provide training on Mindfulness to Youth at Karang Taruna RT.08 RW.19 to increase their understanding of themselves regarding their physical and psychological aspects and be able to make conscious decisions and focus on the activities they are carrying out. Mindfulness training is a meditation method used to increase empathy both affectively, cognitively, morally, intrapersonally and interpersonally. The millennial generation (Gen Z) receives a lot of positive and negative information on the internet. Most Gen Z often use the internet and choose not to interact with their friends because they are comfortable with the gadgets they own. Initial interviews obtained from RT.08 mothers and several teenagers showed that the rise in suicide cases on social media reflects the lack of resilience in Gen Z. RT.08 mothers then asked the PkM team of the Psychology faculty to hold training that The aim is to protect Gen Z's mentality from the pressures that arise in today's millennial life journey. The lack of self-understanding and skills possessed by Gen Z makes RT.08 mothers feel worried about the mentality that Gen Z will have in the future. This input made the PkM team want to help find solutions regarding the self-development of youth at the RT.08 Rw.19 Youth Organization through Mindfulness Training. The process was gathered by teenagers at the RT.08 hall and provided material for understanding and practicing Mindfulness in the form of lectures, practices and games and group discussions. The results of the service show that there is an increase in understanding of 51% in youth at Karang Taruna, meaning that increasing understanding of Mindfulness can improve the ability of youth at Karang Taruna to better understand themselves and the surrounding environment so that they can overcome all challenges and obstacles that occur in the process. journey of daily life.
POST POWER SYNDROME PENSIUNAN POLRI Restu Mawarti, Imelda Antika; Asih, Gusti Yuli; Utami, Retno Ristiasih
MANASA Vol. 1 No. 2 (2012): Desember, 2012
Publisher : Atma Jaya Catholic University of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study is to empirically examine the correlation between emotional focused coping and post power syndrome of retired Policemen. The population of this study was 62 retired Policeman at Polda Jateng that retired on January until November 2011. Data was carried out using emotional focused coping scale and post power syndrome scale. The result indicates that there is a negative correlation between emotional focused coping and post power syndrome of retired Policemen.
SOLUSI MENGURANGI KETEGANGAN BAGI GURU SMAN 4 SEMARANG MELALUI PELATIHAN TEKNIK RELAKSASI SEDERHANA Markus Nanang Irawan; Cristine Roselvia Tri Amelia; Gusti Yuli Asih
TEMATIK Vol. 3 No. 1 (2023): Januari
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/tmt.v3i1.5245

Abstract

Kemunculan virus Corona di Indonesia telah memberikan dampak yang sangat besar pada aspek kehidupan manusia. Bisa dikatakan ada yang berdampak positif, misalnya terkait pemanfaatan teknologi, namun sebenarnya lebih banyak dampak negatif yang dirasakan oleh manusia. Salah satu aspek yang terdampak adalah dunia pendidikan yang mana karena adanya situasi pandemi Covid-19 mau tidak mau harus melaksanakan proses belajar mengajar secara daring dikarenakan adanya batasan pertemuan langsung. Permasalahannya kemudian adalah bahwa persiapan dan proses belajar mengajar guru dan siswa seringkali mengalami berbagai hambatan yang pada akhirnya menimbulkan keluhan yang berujung pada munculnya masalah psikologis seperti stress, emosi negatif berupa kecemasan, kemarahan, dan sebagainya. Berdasar permasalahan tersebut Tim Fakultas Psikologi Universitas Semarang menawarkan salah satu solusi yaitu dengan memberikan pelatihan mengenai teknik relaksasi sederhana yang ditujukan bagi guru SMA Negeri 4 Semarang. Kegiatan dievaluasi dengan menggunakan model pengukuran pre-test dan post-test yang bertujuan untuk mengetahui sejauhmana peningkatan pemahaman dalam menangani stress dan mengelola emosi negatif serta kondisi yang dialami setelah mengikuti pelatihan. Berdasar hasil analisa dengan menggunakan Paired Sample T-Test didapatkan ada peningkatan sebesar 15, 305 yang artinya ada peningkatan pemahaman guru dalam menangani stress dan mengelola emosi negatif