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All Journal Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Ilmu Manajemen dan Akuntansi Terapan International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) Budimas : Jurnal Pengabdian Masyarakat Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Al Dzahab Jurnal Ilmiah Research and Development Student Prosiding Seminar Nasional Unimus Natural: Jurnal Pelaksanaan Pengabdian Bergerak Bersama Masyarakat Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa Jurnal Ngejha
Adhitya Yoga Prasetya
STIE TOTALWIN
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ANALISIS PENGARUH KUALITAS MANAJEMEN PENANGANAN KELUHAN PELANGGAN DAN E-SERVICE QUALITY TERHADAP LOYALITAS DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING: Studi pada Pengguna E-commerce C2C Bukalapak Prasetya, Adhitya Yoga; Wardati, Emi
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 9 No. 2 (2018): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (332.18 KB) | DOI: 10.36694/jimat.v9i2.171

Abstract

This paper develops a research model to examine the relationshipamong e-service quality, quality customer problem management, customersatisfaction and customer loyalty. Data from a survey of Bukalapakcustomers were used to test the research model. Confirmatory factoranalysis was conducted to examine the reliability and validity of themeasurement model, and the structural equation modelling technique wasused to test the research model. The analytical results showed that thedimensions of e-service quality, quality customer problem management,affect overall customer satisfaction and customer loyalty. Moreover, thelatter in turn are significantly related to customer customer loyalty.
Strategic Improvement of Physical Work Facilities to Enhance Employee Performance at PDAM Tirta Bahari, Tegal City Mega Yuliana; Adhitya Yoga Prasetya
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 16 No. 1 (2025): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36694/jimat.v16i1.742

Abstract

This research explores strategic improvement of physical work facilities as a crucial driver for enhancing employee performance at PDAM Tirta Bahari, Tegal City. In public service institutions, work performance depends not only on human resource quality but also on the adequacy of physical facilities. Properly designed and maintained facilities improve motivation, concentration, and job satisfaction, while inadequate ones create discomfort, stress, and inefficiency. This study adopts a qualitative descriptive approach using literature review, observation, and documentation to examine the relationship between work environment conditions and employee performance. The results reveal that physical facilities directly influence motivation, safety, and overall organizational productivity. Improving ergonomics, cleanliness, and maintenance routines can foster greater work efficiency and reduce absenteeism. Furthermore, physical facilities serve as an expression of the organization’s commitment to employee welfare and professional service delivery. This paper concludes that physical facility management should be integrated strategically within human resource management to ensure sustainable performance improvement.
Work Discipline Implementation Strategy to Improve the Productivity of Daily Contract Employees in the Traffic Division of the Semarang City Transportation Agency Ady Hermawan; Adhitya Yoga Prasetya
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 15 No. 2 (2024): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36694/jimat.v15i2.746

Abstract

This study investigates the implementation strategy of work discipline as a means to improve the productivity of daily contract employees in the Traffic Division of the Semarang City Transportation Agency. Work discipline is a critical component of human resource management that influences performance effectiveness and organizational efficiency. The research applies a qualitative descriptive approach using interviews, observation, and document analysis to examine discipline practices, attendance data, and managerial supervision. The results show that effective disciplinary implementation—through structured supervision, reward and punishment systems, continuous coaching, and welfare enhancement—significantly improves employee productivity. Leadership quality, motivation, and consistent policy enforcement emerge as primary determinants of disciplined behavior. The study concludes that establishing a fair and transparent disciplinary system can foster accountability, punctuality, and professional service delivery among public employees.
Employee Retention Strategies to Enhance Job Satisfaction at PT Phapros Tbk Semarang Sri Endarwati; Adhitya Yoga Prasetya
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 15 No. 2 (2024): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36694/jimat.v15i2.747

Abstract

This study investigates the employee retention strategies implemented by PT Phapros Tbk Semarang and their impact on job satisfaction, focusing on the pharmaceutical sector in Indonesia. The national pharmaceutical industry faces high turnover rates, which highlight the critical need for effective retention strategies to enhance organizational commitment and reduce employee attrition. Using a qualitative descriptive approach, this research analyzes the relationship between retention strategies and job satisfaction by collecting data through semi-structured interviews, direct observations, and document analysis. The findings indicate that PT Phapros has introduced several retention initiatives, such as competitive compensation packages, career development programs, non-financial recognition, and the use of HRIS for digital communication. The company has also embraced cultural transformation efforts to foster a supportive work environment. However, the study found that inconsistencies in the implementation of these programs across various divisions have limited their overall impact. The research concludes that a holistic, context-sensitive employee retention strategy—combining career clarity, equitable rewards, effective communication, and a supportive organizational culture—can significantly improve employee job satisfaction, motivation, and loyalty, thus contributing to the overall success and stability of the organization.
Employee Performance and Service Quality Strategy to Improve Customer Satisfaction at BPR Dhanatani Cepiring Brebes Wahyuni Sri Rejeki; Adhitya Yoga Prasetya
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 15 No. 2 (2024): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36694/jimat.v15i2.748

Abstract

This study examines the relationship between service quality and employee performance in influencing customer satisfaction at BPR Dhanatani Cepiring Brebes, a rural bank operating in Central Java, Indonesia. Using a qualitative descriptive approach, the research explores how the bank’s service delivery processes, employee competencies, and organizational strategies collectively shape customer perceptions and loyalty. Data were collected through interviews, direct observations, and document analysis involving both employees and customers. The results reveal that employee performance and service quality exert a significant and interdependent influence on customer satisfaction. Superior service quality characterized by reliability, responsiveness, assurance, and empathy directly enhances satisfaction and customer trust. Meanwhile, high employee performance, supported by adequate training, motivation, and managerial supervision, improves operational consistency and service delivery. However, certain limitations remain, particularly in digital literacy, workload balance, and communication efficiency. The study concludes that sustainable customer satisfaction requires an integrated strategic framework that combines continuous human resource development, performance appraisal, and service process innovation. These findings contribute to the understanding of how rural banking institutions can strengthen customer relationships and competitiveness through a synergy between human capital and service quality management.
Pengaruh Kepribadian Proaktif Terhadap Kinerja Guru Yang Dimediasi Organizational Citizenship Behavior Pada Guru Di SMA Montessori Latifa Kamilatunnisa; Adhitya Yoga Prasetya
Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) Vol. 15 No. 1 (2024): Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT)
Publisher : Sekolah Tinggi Ilmu Ekonomi Totalwin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36694/jimat.v15i1.749

Abstract

The purpose of this study was to analyze the influence of proactive personality, OCB on teacher performance at Montessori Kaloran High School Using census techniques, the number of samples used was equal to the total population of 35 respondents. By using Smart PLS to analyze data is outer loading, inner model and hypothesis testing Then the results showed that 1) proactive personality has a significant positive effect on OCB, 2) OCB has no significant effect on performance,3) Proactive personality has a significant positive effect on performance, and 4) OCB is not a mediation between proactive personality and teacher performance.
Pengaruh Partisipasi Anggaran, dan Kejelasan Sasaran Anggaran Terhadap Kinerja Manajerial Dengan Komitmen Organisasi Sebagai Pemediasi (Studi kasus pada Pemerintah Daerah di Jawa Tengah) Siswo Nugroho, Prihasantyo; Turmudhi, Anis; Prasetya, Adhitya Yoga
Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Vol 1 No 2 (2021): Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi - Edisi Agustus 2021
Publisher : Sekolah Tinggi Ilmu Ekonomi Mahaputra Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.994 KB) | DOI: 10.56870/ambitek.v1i2.22

Abstract

The aim of this study is to analyze: 1) the influence of budgetary participation on organizational commitment; 2) the influence of clarity of budget targets on organizational commitment; 3) the influence of budget participation on managerial performance; 4) the influence of clarity of budget targets on managerial performance; 5) The influence of organizational commitment on managerial performance. The population used in this study is the Regional Work Unit (Satuan Kerja Perangkat Daerah) of Central Java Province, while the sample in this study is the section head, subdivision head, and department head involved in budgeting in each SKPD of Central Java Province. The results of this study are 1) budget participation has a positive effect on organizational commitment; 2) clarity of budget targets does not affect organizational commitment; 3) budget participation has a positive effect on managerial performance; 4) clarity of budget targets has a positive effect on managerial performance; 5) organizational commitment has no effect on managerial performance.
ANALYSIS OF WORK DISCIPLINE ON EMPLOYEE PERFORMANCE THROUGH MOTIVATION AS AN INTERVENING VARIABLE (Case Study on OTI Fried Chicken in Semarang City) Sugiharti, Sugiharti; Ningrum, Dina Dwi; Prasetya, Adhitya Yoga
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7 No 4 (2023): IJEBAR, Vol. 7 Issue 4, December 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i4.11490

Abstract

This study aims to analyze the relationship between work discipline and employee performance through motivation as an intervening variable. The independent variable analyzed in this study is work discipline. The dependent variable analyzed in this study is employee performance and motivation as an intervening variable.The sample used in this study were employees at OTI Fried Chicken consisting of 119 respondents. Sampling was done by simple random sampling technique. This study uses the Structural Equation Modeling (SEM) analysis method. Data analysis in this study used discriminant validity tests, reliability tests, model quality tests, and hypothesis testing with the help of SmartPLS 3 data processing software. The results of this study indicate that work discipline has a significant positive effect on employee performance. Discipline has a significant positive effect on motivation, motivation has a significant positive effect on employee performance. The other results of this study are that work discipline has a significant positive effect on employee performance through motivation as an intervening variable. Keywords: work discipline, motivation, employee performance
Pengaruh Media Social Marketing Terhadap Customer Loyalty Dan Buying Decision Sebagai Variabel Intervening Terhadap Pengguna Xl-Axiata Pratama, Yehezkiel Pria; Prasetya, Adhitya Yoga
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 13 No. 4 (2024)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v13i4.2680

Abstract

The year 2024 is known as the post gen z era, this era is a new era where everyone is already using gadgets. If you want to connect to the internet, you have to buy a starter pack. This research is a study with the aim of analyzing the impact of social media marketing on customer loyalty and buying decisions as an intervening variable. The sample was selected by purposive sampling with 100 respondents who used XL-Axiata starter pack cards. by distributing questionnaires online via google forms. Data analysis was performed using the PLS-SEM (Partial Least Squares-Structural Equation Modeling) method using SemPLS software. The results showed that 1) Media Social Marketing has an effect on Customer Loyalty, 2) Media Social Marketing affects Buying Decision, 3) Buying Decision affects Customer Loyalty, 4) Buying Decision affects Customer Loyalty
Analisis Pengaruh Customer Satisfaction Terhadap Customer Loyalty Dengan Customer Retention Sebagai Variabel Intervening Handayani, Ika Marsita; Prasetya, Adhitya Yoga
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 3 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i3.14795

Abstract

This research aims to analyze the influence of customer satisfaction on customer loyalty which is mediated by customer retention as an intervining variable in the case study of Bank Syariah x in West Semarang. The dependent variable analyzed in this research is customer loyalty. The independent variable analyzed in this research is customer satisfaction. The sample used in this research was Bank Syariah X customers in West Semarang consisting of 100 respondents. Sample collection was carried out using the accidental sampling method, which is an accidental sampling method by taking cases or respondents who happened to be present or available in the area of the research. This research uses the Structural Equation Modeling (SEM) analysis method. The results of this research show that customer satisfaction has a positive and significant effect on customer loyalty. Customer satisfaction has a positive and significant effect on customer retention. Customer retention has a positive and significant effect on customer loyalty. Another result of this research is that customer satisfaction has a positive and significant effect on customer loyalty through customer retention as an intervining variable.
Co-Authors Ady Hermawan Andanarini M S, Dhian Arona Jaya Telaumbanua Astohar Astohar Budi Kurniawan Dhian Andanarini M S DHIAN ANDANARINI MINAR SAVITRI Dina Dwi Ningrum Emi Wardati Emi Wardati, Emi Ernah Ernah Ernah, Ernah Firdaus Firdaus Handayani, Ika Marsita Ika Marsita Handayani Izza Awlya Putri Lailatus Saadah Latifa Kamilatunnisa Lukiy Mega Yuliana Mukharomah, Al Ningrum, Dina Dwi Nugroho, Prihasantyo Siswo Nurhayati Nurhayati Oktaviana, Maya Praptitorini, Mirna Dyah Pratama, Yehezkiel Pria Refo Iman Syukur Telaumbanua Ristianawati, Yuyun Sari Rahmadhani Sri Endarwati Sugiharti Sugiharti Sugiharti Sugiharti Sugiharti Sugiharti Sugiharti Sugiharti Telaumbanua, Refo Iman Syukur Trisa Indri Yani Turmudhi, Anis Wahyuni Sri Rejeki Zati Rizka Fadhila, 13.05.52.0227