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D.M Priyantha Wedagama
Department Of Civil Engineering, Faculty Of Engineering, Udayana University Bukit Jimbaran - Bali, Indonesia 80361.
Civil Engineering, Building, Construction & Architecture Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Physics Transportation Other

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Journal : Rekayasa Sipil

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Student Passengers’ Assessment On The Transsarbagita Bus Service Quality Wedagama, D.M Priyantha
Rekayasa Sipil Vol 9, No 3 (2015)
Publisher : Department of Civil Engineering, Faculty of Engineering, University of Brawijaya

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Abstract

This study aims to investigate the impact of tangible, reliability, responsiveness, assurance, and empathy factors of TransSarbagita bus services based on student passengers’ perceptions and expectations. Two synthetic indices of CSI and HCSI are determined to identify influencing attributes on bus quality service. Both indices produce the same percentages of 32.7% showing low student passengers’ satisfactions. Quadrant Analysis suggests TransSarbagita bus services should be more concentrated on improving their punctual operations. This is urgently required to keep the existing customers and to attract more new passengers in particular, those students who may be shifted from motorcycle. The local government is highly recommended to accelerate the implementation of the bus network for the Sarbagita regions. 
Co-Authors A. A. Diah Parami Dewi A.A Astri Dewi Anak Agung Gede Yana Ariany Frederika Ariawan, Agus Arie Artawan Ayu Agung Mas Permatasari Cok Putra Wirasutama Cokorda Gede Mayun Tiasta D. A. Nyoman Sriastuti Dewa Ayu Nyoman Sriastuti, Dewa Ayu Nyoman Dharmayanti, Gusti Ayu Putu Candra Dwi Ayu Wira Savitri Dyah Ayu Lesatri Eka Tamar Agustini Elizar Genta Putra, Komang Alit I B. Wirahaji I D G Wahyu Widiatmika H I G. Putu Suparsa I Gst Bgs Km Hendrayana I Gst. Putu Eka Suryawan I Gusti Bagus Satriyadi I Gusti Ngurah Gede Agung Indrayana I Gusti Ngurah Priambadi I Gusti Putu Suparsa I Gusti Raka Purbanto I Ketut Sudarsana I Ketut Wardika I Made Agus Ariawan I Made Dwi Budiana I Made Dwi Budiana Penindra I Nengah Simpen I Nyoman Yastawan I P. Alit Suthanaya I Putu Aryadi Jaya I Putu Chandra Wibawa I Putu Suratmaja I Wayan Juniarta I Wayan Suastawa I Wayan Suditayasa I Wayan Sudithayasa I Wayan Suweda I. B. Rai Andnyana Ida Ayu Made Budiwati Ida Bagus Putu Widiarta IGP Suparsa Indasari Rambu Lubu Kadek Lendi Sabinawa Komaladewi, Anak Agung Istri Agung Sri Made Dwiki Semaraditya Permana Wirya Made Dwina Permanasari Nyoman Gery Arishandi Nyoman Karnata Mataram Petrus Anggi Anugrah Putu Ciria Angga Pramana Putu Eka Suartawan Putu Kwintaryana Winaya Sari Ria Indah