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Vera Agustina Yanti
Universitas Bina Sarana Informatika
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Journal : Review: Journal of Multidisciplinary in Social Sciences

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The Influence of Product Quality and Service Quality on Customer Satisfaction at Mujigae Resto Mall Summarecon Bekasi Pradana, Agustian Adi; Yanti, Vera Agustina; Rafik, Ahmad
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 09 (2024): August
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i09.500

Abstract

Businesses in the food industry experienced significant growth during the crisis due to the high demand for food and beverages as a basic need. This has encouraged the rapid development of various types of culinary businesses, from traditional cuisine to fast food, with increasingly diverse menu offerings. In Indonesia, especially the younger generation, the increasing interest in Korean cuisine such as toppoki, bibimbap, and jajangmyeon is triggered by the popularity of K-pop and Korean dramas. This phenomenon is reflected in the increasing number of Korean restaurants present in Indonesia, with its own strategies and advantages in attracting consumer interest. This study analyzes the influence of product quality and service quality as independent variables on customer satisfaction as a dependent variable at Mujigae Resto, Summarecon Mall Bekasi, both partially and simultaneously. The research method used is a quantitative approach with Non Probability Sampling technique and Accidental Sampling method. Data was obtained through a questionnaire from 50 Mujigae Resto customers at Summarecon Mall Bekasi. The results of the study show that product quality and service quality, both partially and simultaneously, have a significant influence on customer satisfaction. Overall, product quality and service quality contributed 71% to customer satisfaction, while the remaining 29% was influenced by other factors that were not studied. The R Square value for product quality is 60.7% and for service quality is 68%, indicating that service quality has a dominant influence on customer satisfaction at Mujigae Resto, Mall Summarecon Bekasi.
The Effect of Motivation and Performance Evaluation on Employee Job Satisfaction of PT Asuransi Central Asia Cikini Jakarta Branch Arfi, Nurul Hanny Ananda; Yanti, Vera Agustina; Rafik, Ahmad
Review: Journal of Multidisciplinary in Social Sciences Vol. 1 No. 08 (2024): July 2024
Publisher : Lentera Ilmu Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59422/rjmss.v1i08.502

Abstract

PT Asuransi Central Asia (ACA) is a company engaged in general insurance, which was established on August 29, 1956. PT Asuransi Central Asia (ACA) is one of the national insurance companies with the largest number of assets, which currently reaches IDR 8.73 trillion. PT Asuransi Central Asia's (ACA) flagship insurance products are OTOMATE (motor vehicle insurance), ASRI (Ideal Home Insurance), and microinsurance products such as Dengue Fever Insurance. PT Asuransi Central Asia (ACA) also has other products that suit the needs of the community, namely property insurance, construction, transportation, ship frame, New Travel Safe (travel insurance), Medi+ (health insurance), Wellwoman (female cancer insurance), financial insurance, personal accident insurance, plant insurance and other insurance products. This research is a quantitative research, with the data collection technique used is a questionnaire. The sample in this study is 30 respondents. The data in this study was processed using SPSS software version 24. The results of this study show that motivation (X1) has a positive and significant influence on employee job satisfaction with a significance level of 0.000, performance evaluation (X2) has a positive and significant effect on employee performance with a significant level of 0.006, motivation and performance evaluation together have a positive and significant influence on employee job satisfaction with a significance level of 0.000 or 0%.
Co-Authors Abdurrachman Ahmad Rafik Ai Halimah Aisy, Nabilah Rihadatul Aldyanti, Rindyani Ananda, Lutfia Anatassya, Anatassya Anggraeni, Ananda Putri Arfi, Nurul Hanny Ananda Danny Ong Danny Ong Devy Sofyanty Eka Dyah Setyaningsih Gurning, Milka Rosiadi Hartanti Hartanti Hasan, Annisa Aadillah Hasria Rizky, Dafia Jayawarsa, A.A. Ketut Jihan Salsabila Karminia, Leni Lukman Hakim Lukman Hakim Lukman Hakim Lukman Hakim Nurjanah, Neneng Nandah Ong, Danny Pradana, Agustian Adi Rafik, Ahmad Ratiyah* Ratiyah Rossi Ramadhanty Nauval Silaban, Indry Sinthya dewi Sri Arfani, Sri Suci Dwi Purwati Suhar tono Suhartono Suhartono Suhartono Suhartono Suhartono Sumanto, Sumanto Susanti, Deviana Suwantica Suwantica Kusumandari Suwantica Suwantica Suwantica Suwantica Syamsul Arifin Taat Kuspriyono Taat Kuspriyono, Taat Teni Agustina Yuli Kartika Sari