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The Influence of Service Quality, Price, Promotion and Electronic Word of Mouth (E-Wom) on Purchasing Decisions on Shopee E-Commerce Akbar, Mochammad; Rachmawati, Erny; Purwidianti, Wida; Miftahuddin, Muchammad Agung
Asian Journal of Management Analytics Vol. 4 No. 3 (2025): July 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v4i3.15052

Abstract

This study aims to analyze the influence of service quality, price, promotion, and electronic word of mouth (e-WOM) on purchase decisions on the Shopee e-commerce platform. A quantitative approach was used by collecting data through questionnaires to 130 students in Purwokerto who had shopped through Shopee in the January-May 2025 period. Data is analyzed using the SmartPLS application 3. The results showed that promotion and e-WOM had a significant positive effect on purchase decisions, while service quality and price did not show a significant influence. These findings confirm the importance of digital promotions and user-generated content in influencing online consumer behavior and providing strategic input for the development  of e-commerce marketing.
PELATIHAN PEMBENTUKAN BRAND IMAGE BAGI PERUSAHAAN Erny Rachmawati; Nawalin Nazah; Rifka Utami Arofah; Dwi Nur Diarosiani; Adin Moza L
BESIRU : Jurnal Pengabdian Masyarakat Vol. 2 No. 8 (2025): BESIRU : Jurnal Pengabdian Masyarakat, Agustus 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v2i8.1652

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Kegiatan SWA merupakan kegiatan anggota perempuan organisasi Muhammadiyah yang disebut‘Aisyiyah. SWA ini dilaksanakan setiap tahun sekali dengan pelaksanaan kegiatan terdiri dari beberapa tim pengabdian pada masyarakat Universitas Muhammadiyah Purwokerto. Tim penyusun laporan ini adalah tim IbM yang turut serta dalam kegiatan SWA tersebut. Kegiatan IbM ini dilaksnakan pada hari Minggu 3 Agustus 2025 bertempat di ruang rapat Gedung AR Fakhrudin lantai 8 Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Purwokerto. Kehadiran peserta sekitar 37 orang beserta dosen, panitia dari pihak mitar kerjasama yaitu PDA Kabupaten Banyumas dan mahasiswa yang membantu kelancaran kegiatan. ‘Pelatihan Pembentukan Brand Image Bagi Perusahaan’ ini berupa pemberian materi analisis SWOT, materi Kualitas Pelayanan dan materi Brand Image, diakhiri dengan pemahaman keterkaitan masing-masing tersebut bagi perusahaan. Hasil yang diperoleh berupa adanya peningkatan pemahaman setelah mengevaluasi diri melalui Analisis SWOT. Adanya peningkatan pemahaman bahwa kualitas pelayanan memiliki dampak bagi masyarakat dalam menumbuhkan kepercayaan sehingga bisa membangun Brand image diri dan Brand Image bagi perusahaan.
Building effective hedging strategies through financial variable analysis Mukromiin, Ramadhan Khoerul; Purwidianti, Wida; Rachmawati, Erny; Yustina Rahmawati, Ika
Jurnal Mantik Vol. 9 No. 2 (2025): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i6.6562

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As international trade increases, so too does the risk involved. Therefore, good risk management is necessary to minimize the risks that arise. One way to do this is through hedging. This study aims to examine the impact of leverage, growth opportunity, firm size, profitability, and liquidity on hedging decisions in processing industry companies, which include two sectors: consumer cyclical and non-cyclical. The sample of this study was 30 companies listed on the IDX (idx.co.id) for the period 2020-2024. This study utilizes panel data comprising 150 observations, employing the binary logit estimation method, where the dependent variable is a dummy variable. This study provides an empirical contribution that reveals the relationship between financial factors (leverage, growth opportunity, firm size, liquidity, and profitability) on hedging decisions. The findings provide evidence that firm size and liquidity are dominant predictors of hedging decisions, with negative results, while other factors such as leverage, growth opportunity, and profitability do not affect hedging decisions, so that the results of this study can provide a new picture for companies in designing a more measurable hedging strategy and with this companies should focus more on managing their firm size and liquidity.
Analysis Of Determinant Factors Of Purchase Decisions For Garnier Facial Wash Products (Study On The General Public In Tegal City) Fauzan Putra, Evan; Rachmawati, Erny; Wahyuni, Sri; Purwidianti, Wida
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 4 (2025): Oktober
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i4.8102

Abstract

Garnier was one of the alternative choices for facial wash products that were in high demand by the public. Garnier Facial Wash became a daily necessity for facial care for both men and women. The purpose of this study was to examine the influence of celebrity endorsers, brand image, brand trust, lifestyle, and product quality on purchasing decisions for Garnier Facial Wash products. The target population of this study was the general public in Tegal City with range age 17-30 years , good man and also women who have ever do purchase and use Garnier Facial Wash products. This study employed a quantitative method using purposive sampling, resulting in data from 115 respondents, which were analyzed using a five-point Likert scale. The data were processed using Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach. The findings of this study indicated that celebrity endorsers, brand image, brand trust, and product quality had a positive effect on purchasing decisions, whereas lifestyle did not have a significant impact.
PELATIHAN MOTIVASI WIRAUSAHA DAN METODE PENCATATAN BISNIS SEDERHANA BAGI WARGA AISYIYAH KABUPATEN BANYUMAS Erny Rachmawati; Amir; Nawalin Nazah
BESIRU : Jurnal Pengabdian Masyarakat Vol. 1 No. 9 (2024): BESIRU : Jurnal Pengabdian Masyarakat, September 2024
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/8ngv6z51

Abstract

Kondisi perekonomian di kabupaten Banyumas belum merata. Hal ini karena masih terdapat 10 desa (Gumelar, Lumbir, Pekuncen, Ajibarang, Tambak, Cilongok, Wangon, Purwojati, Sumpiuh, dan Sumbang) yang masih berada dalam garis kemiskinan yang ditandai dengan  tingkat pengangguran yang tinggi, kurangnya akses pendidikan yang layak dan infrastruktur yang terbatas. Beberapa faktor tersebut antara lain memberikan kontribusi pada ketidaksetaraan ekonomi. Permasalahan tersebut menjadi alasan sebagai salah satu upaya untuk mengentaskan kemiskinan di Banyumas yaitu melalui wirausaha. Namun upaya tersebut masih menemui kendala antara lain membangkitkan semangat berwirausaha, kurangnya ilmu dalam mencatat usaha, dan kurangnya pemahaman dalam menyusun laporan bisnis. Oleh karena itu tim pengabdian masyarakat (IbM) dari Universitas Muhammadiyah Purwokerto mengadakan pelatihan kewirausahaan dengan mengikuti rangkaian kegiatan Sekolah Wirausaha Aisyiyah (SWA) yang setiap tahun diadakan oleh Fakultas Ekonomi dan Bisnis. Peserta kegiatan adalah ibu-ibu Aisyiyah yang mewakili 27 kecamatan di Banyumas. Kegiatan telah dilaksanakan pada tanggal 26 Mei hingga  15 Juni 2024 bertempat di Gedung UMP Tower AR Fachruddin dengan jumlah kehadiran sebanyak 34 peserta. Hasil yang dicapai berupa materi pelatihan terdiri dari motivasi wirausaha, metode pencatatan bisnis sederhana, penyusunan laporan bisnis, dan terdapat bukti dokumentasi kegiatan, artikel publikasi dan HKI. 
PELATIHAN MOTIVASI BISNIS DAN PEMBUATAN WEBSITE PROFIL SEBAGAI PEMBERDAYAAN DIGITAL BAGI KOPERASI PETANI JAYA MAKMUR INDONESIA Erny Rachmawati; Amir; Achmad Fauzan
BESIRU : Jurnal Pengabdian Masyarakat Vol. 1 No. 11 (2024): BESIRU : Jurnal Pengabdian Masyarakat, November 2024
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/xg4kme10

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Pengabdian masyarakat di Universitas Muhammadiyah Purwokerto ini bermitra dengan  Koperasi Petani Jaya Makmur Indonesia. Permasalahan di koperasi antara lain adalah lesunya minat untuk memanfaatkan hasil tani sehingga membutuhkan motivasi dan dukungan untuk memasarkan produk. Oleh karena itu kegiatan ini bertujuan untuk meningkatkan kesejahteraan petani melalui pelatihan motivasi bisnis dan pemasaran digital. Pelatihan motivasi bisnis pada anggota koperasi penting dilakukan yaitu untuk meningkatkan kemampuan visi dan misi bisnis yang dimiliki. Selain itu pemasaran online pada jaman sekarang sangat dibutuhkan. Pemasaran online dengan digital antara lain melalui pembuatan website. Website sebagai salah satu cara memasarkan berbagai produk dari anggota koperasi, serta mengurangi ketergantungan pada harga pasar. Adanya Website juga sebagai upaya memperluas jangkauan pasar koperasi.
Application of Canvas Business Model in Tourism Objects Kumpe Lake, Cilongok District, Banyumas Regency Endratno, Hermin; Taufiq, Arif Johar; Rachmawati, Erny
International Journal of Business and Applied Economics Vol. 3 No. 6 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijbae.v3i6.12048

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The purpose of the study was to design a canvas business model planning idea in the future by looking at the current condition of Kumpe Lake. The analysis tool used was the canvas business model. Data was collected through interviews with informants. The identified elements of the Kumpe Lake canvas business model include:customer segmentnamely local tourists,value propositions.What is offered is Kumpe Lake tourism services and camping areas.Customer relationshipwhat is currently taking place is direct service to tourists;channels used is public mediaon instagram and Website. Key resources, panorama of Kumpe Lake; key activities,includes management of Kumpe Lake and camp area services;key partnerships,local entrepreneurs and levels of society;cost structure,program operating costs, revenue streams comes from entrance ticket revenue and camping equipment rental.
The Effect of Culture, Perceptions, and Beliefs on the Decision to Purchase OB Herbal Cought Syrup Among the People of Purwokerto Prasetyo, Rizki Galih; Rachmawati, Erny; Haryanto, Totok; Purnadi, Purnadi
Jurnal Manajemen Bisnis, Akuntansi dan Keuangan Vol. 3 No. 2 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jambak.v3i2.10864

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This study aims to test and analyse the influence of culture, perceptions, and beliefs on purchasing decisions for the drug OB Herbal. The study uses quantitative research methods and focuses on communities in Purwokerto. 1500 respondents were used as sample of this study, based on certain criteria at least they had purchased the “OB Herbal” cough syrup at least once. Data collection method used the distribution of the questionnaire with a Likert scale of 5 points. Data were analysed used multiple linier regression analysis by SPSS 26 application. The findings of this study found that each culture and beliefs has an effect on “OB Herbal” cough syrup purchase decision, while perceptions has no effect on “OB Herbal” cough syrup purchase decision.
The Role of the Minister of Tourism and Creative Economy in Encouraging Innovation and Entrepreneurial Networks in the Creative Economy Sector in Indonesia Rachmawati, Erny; Majid, Jamaluddin; A., Chevy Herli Sumerli; Elizabeth, Roosganda
West Science Journal Economic and Entrepreneurship Vol. 1 No. 09 (2023): West Science Journal Economic and Entrepreneurship
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsjee.v1i09.218

Abstract

The creative economy has become a driving force for economic growth and cultural development in Indonesia, with the Minister of Tourism and Creative Economy at the forefront of shaping policies and initiatives to support this sector. This research employs a mixed-methods approach, combining quantitative survey data and qualitative insights from in-depth interviews, to explore the Minister's role in encouraging innovation and entrepreneurial networks in the creative economy. The findings reveal a generally positive perception of the Minister's policies, with stakeholders acknowledging their effectiveness in promoting innovation and entrepreneurial networks. Networking and collaboration initiatives facilitated by the Minister are seen as instrumental in fostering connections within the sector. While challenges exist, including the need for enhanced funding accessibility and intellectual property protection, they present opportunities for policy improvement. The study contributes to a nuanced understanding of the Minister's impact and offers policy recommendations to further enhance the growth and sustainability of the creative economy in Indonesia.
Analysis of Student Satisfaction Levels with the Quality of Academic Services Erny Rachmawati; Hadi Pramono; Suyoto Suyoto
International Journal of Economics and Management Research Vol. 2 No. 2 (2023): August : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v2i2.113

Abstract

The problem of the quality of academic services for each faculty is different. The aim of this research is to describe the level of student satisfaction regarding the quality of academic services based on the Parasuraman dimensions. The assessment used a 5-point Likert scale of satisfaction with lecturers with the respondents being students from three study programs, namely the faculties of Economics and Business, Psychology and Law, with 192 students. The results of research on Tangible students feel satisfied with the faculties of Economics and Business, Psychology and Law. At Emphaty, students feel satisfied with the Faculty of Economics and Business and the Faculty of Law. At the Psychology faculty, students feel less satisfied. Regarding Reliability, students feel satisfied with the Faculty of Economics and Business and the Faculty of Law. At the Psychology faculty, students feel less satisfied. Regarding Responsiveness, students feel satisfied with the Faculty of Economics and Business and the Faculty of Law. At the Psychology faculty, students feel dissatisfied. In Assurance, students feel satisfied with the Faculty of Economics and Business and the Faculty of Law. At the Psychology faculty, students feel dissatisfied. This research is very useful for improving the quality of academic services.
Co-Authors A., Chevy Herli Sumerli Abidin, Gita Rosiliana Achmad Fauzan Adin Moza L Ahmad Wahyudin Akbar, Hammad Akbar, Mochammad Akhmad Darmawan Alfalisyado Alfato Yusnar Kharismasyah Amir Antika, Rindi Fitri Arif Johar Taufiq Arini Hidayah Arini Hidayah, Arini Arman, Faris Meirizki Arofah, Rifka Utami Bima Cinintya Pratama Citadiantoro, Khafifatuzzahra Diah Retnowati Dian, Alvy Dwi Nur Diarosiani Eko Hariyanto Eko Haryanto Evanthi, Olivia Dea Fadillah , Elda Nur Fathin, Karina Hardiyani Fatmah Bagis Fauzan Putra, Evan Fitriati, Azmi Ghina Raudhatul Jannah Hadi Pramono Haryanto, Totok Hengky Widhiandono, M.Si. S.E. Hermin Endratno Herni Justiana Astuti Hidayati, Septiana Nur Ikhsani, Mastur Mujib Iwan Fakhruddin Jamaluddin Majid Juni Rianti Kharismasyah, Alfato Yusnar Latifah, Halim Pandu Maulida Nurul Innayah Melani, Kiki Merlinda Silfiana Miftahuddin, Muchammad Agung Muji R, Tri Septin Mukromiin, Ramadhan Khoerul Naelati Tubastuvi Nawalin Nazah Nazah, Nawalin Nur Akbar, Gilang Pratama Prasetyo, Rizki Galih purnadi purnadi Purnadi, Purnadi Purnamasari, Imas Ayu Rahmawati, Ika Yustina Ramadhanti, Almira Shita Restu Frida Utami Rifai, Fredi Maulana Rifai Rifka Utami Arofah ROOSGANDA ELIZABETH Salsa Bila, Meisya Noor Salvati, Adelia Satria, Muhamad Teguh Wafa Sayidatina, Syahlira Sri Wahyuni Suyoto Suyoto Suyoto Suyoto Suyoto Syahreiza, Muhammad Tiara Diva Putriyanti Totok Haryanto Tri Septin Muji Rahayu, Tri Septin Wahyu Triana Wida Purwidianti Widyaningtyas, Dian Witasari, Rindi Yusnar Kharismasyah, Alfato Yustina Rahmawati, Ika Zamakhsyari, Luthfi