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All Journal Jurnal Bisnis dan Kewirausahaan SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] Jurnal Bali Membangun Bali International Journal of Glocal Tourism Journal of Tourism Economics and Policy International Journal of Travel, Hospitality and Events Journal of Applied Sciences in Travel and Hospitality Journal of Commerce Management and Tourism Studies Jurnal Penelitian Pendidikan Indonesia
Ni Made Sudarmini
Politeknik Negeri Bali
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Application of Green Practice in Food & Beverage Depart-ment to Increase Guest Satisfaction in Renaissance Bali Uluwatu Resort & Spa Ni Putu Pande Dian Satya Dewi; I Gusti Putu Sutarma; Linna Sagitarini; Ni Nyoman Triyuni; Ni Made Sudarmini
International Journal of Glocal Tourism Vol. 4 No. 1 (2023): International Journal of Glocal Tourism - March 2023
Publisher : Yayasan Sinergi Widya Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose: This study aims to apply green practice in the Food & Beverage Department to increase guest satis-faction and determine the most influencing variable in the department to increase guest satisfaction at the hotel. Research methods: This research data collection method was carried out by observation, interviews, ques-tionnaires, and a literature study. The sampling technique in this study used Accidental Sampling with a total sample of 55 respondents and 3 informants. Collecting data using an online questionnaire distributed to re-spondents using a google form link. The results of the data from the questionnaire were processed by con-ducting validity tests, reliability tests, classical assumption tests, multiple correlation tests, multiple linear re-gression tests, coefficients of determination, t-tests, and F-tests with SPSS 25 software for windows. The data analysis technique used descriptive qualitative analysis to determine the application of green practice in the Food & Beverage Department to increase guest satisfaction and quantitative analysis with a multiple linear regression test. It is used to determine the most influential variables in the Food & Beverage Department to increase guest satisfaction. Findings: The results show that the application of green practices has been carried out optimally in the Food & Beverage Department such as not using plastic materials, using materials from local farmers, and separating organic and non-organic waste. Implication: The results of the multiple linear regression test show that the most influential variable is green food at 7.426 and the coefficient of determination analysis test shows that green food is 83.4% which has a very strong relationship.
Generasi milenial dan pengembangan museum Geopark Batur pada era adaptasi kebiasaan baru pandemi Covid-19 Ni Putu Somawati; Gede Ginaya; Ni Putu Wiwiek Ary Susyarini; Ni Made Sudarmini
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 8, No 4 (2022): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020221718

Abstract

Behind the COVID-19 pandemic that has hit the whole world, there are blessings in disguises. One of them is millennial students can utilize the museum as a means of developing values of their characters. The purpose of this study is to examine the contribution of millennials to the development of Batur Geopark Museum. By applying a qualitative research method, the primary data were collected through observations and interviews. Secondary data was obtained from relevant authorities, news, and literature reviews. The results of the study explain the mutual benefits between students and the Batur Geopark Museum. For millennial students, they benefit in the form of visual references and experiences of past historical events. On the other hand, the Batur Geopark Museum get leverage from the millenials’ visits through on the job training (OJT) programs and student industrial visits. This will be followed by information exchange, social media activities and enhanced electronic word-of-mouth (EWOM).
Human resources efforts to improve employee performance at JW Marriott Surabaya Shenia Dwi Virdanty; Nyoman Mastiani Nadra; Ni Made Sudarmini; Ni Wayan Wahyu Astuti; Ni Made Rai Erawati
Journal of Applied Sciences in Travel and Hospitality Vol. 5 No. 1 (2022): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v5i1.10-19

Abstract

Human resources are the first elements of an organization. This study aims to find out and analyze the efforts made by the human resource (HR) department in improving the employee performance of JW Marriott Surabaya. This research was conducted to Human Resources, they are Assistant HR and Training Manager and Human Resources Coordinator took using Purposive Sampling technique, which is considered to know the efforts to improve employees’ performance. Data collection techniques by using observation, interviews, documentation, and studies literature. Data analysis in this study uses a qualitative method with technical triangulation analysis. The results showed that performance improvement efforts began with, employee placement, training and development, discipline in employee attendance, and the provision of salaries and compensation to employees but the need for supervision, multiplying variants of methods in training, and acting decisively to employees who are less disciplined to existing regulations.
Effectiveness of Localization and Brand Equity: The Case of Agoda in the Indonesian Domestic Travel Market Ida Bagus Putu Kawibhawa Suputra; I Made Darma Oka; Made Satria Pramanda Putra; Made Ernawati; Ni Made Sudarmini
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 6 No 3 (2025): Desember 2025
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v6i3.480

Abstract

Purpose: This study aims to assess how Agoda's localization strategies enhance brand equity among Indonesian domestic travelers, identifying which localization elements (linguistic, cultural, and technical) most effectively strengthen consumer perception and brand engagement. Research Methods: A mixed-method approach was used combining quantitative analysis from 177 questionnaire respondents with qualitative insights from interviews and FGDs. Findings: Cultural localization had the strongest impact on brand equity, followed by linguistic localization, and technical localization. Respondents perceived localized features as more trustworthy, relevant, and easier to use. Brand equity outcomes such as brand recall, recognition, and association were significantly influenced by these elements. Implication: Multinational OTAs must go beyond translation to achieve brand relevance through cultural sensitivity, linguistic familiarity, and local technology integration.
A Conceptual Framework of Cultural Heritage-Based Tourism Income Generation: Insights from Pura Desa Sukawati, Bali Ni Kadek Muliati; Ni Made Sudarmini; Ni Wayan Sukartini; Putu Esa Naranata Dewi
Journal of Tourism Economics and Policy Vol. 6 No. 2 (2026): Journal of Tourism Economics and Policy (April – June 2026)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v6i2.2030

Abstract

Cultural heritage has increasingly been recognized as a strategic asset for sustainable tourism development because it not only preserves cultural identity but also contributes to local economic development. This study aims to develop a conceptual framework that explains the relationship between cultural heritage, heritage-based tourism activities, visitor experiences, tourism income generation, and heritage conservation, using Pura Desa Sukawati in Bali as a contextual illustration. The study employed a qualitative conceptual research design using an integrative literature review. Relevant literature published between 2020 and 2025 was critically synthesized through conceptual content analysis by integrating Heritage Tourism Theory, Community-Based Tourism, the Tourism Multiplier Effect, the Experience Economy, and Sustainable Tourism. The analysis proposes an integrated conceptual framework demonstrating that cultural heritage functions as the foundation of heritage-based tourism activities, which create meaningful visitor experiences and stimulate tourism expenditure. These expenditures generate direct, indirect, and induced economic benefits that enhance community welfare while providing financial support for heritage conservation and long-term destination sustainability. The proposed framework contributes to the heritage tourism literature by integrating cultural, economic, and conservation perspectives into a single analytical model. Practically, the framework provides strategic insights for policymakers, heritage managers, and local communities in designing tourism policies that balance economic development with the preservation of cultural authenticity and sacred heritage values. Future empirical studies are recommended to validate the proposed framework in various cultural heritage destinations.
Optimizing purchasing procedures for procurement at serenity spa and salon of Hotel LMB Ni Made Sudarmini; Anak Agung Ayu Mirah Kencanawati; Ni Made Rai Sukmawati; Ni Putu Ariningsih; Muhammad Ahmad Mazher
Journal of Commerce, Management, and Tourism Studies Vol. 3 No. 3 (2024): Dec 2024
Publisher : YAYASAN MITRA PERSADA NUSANTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jcmts.v3i2.133

Abstract

This study investigates the purchasing procedures for the procurement of goods required by Serenity Spa and Salon at Hotel LMB. The research aims to identify inefficiencies and suggest improvements for a more streamlined process. Data was collected through a combination of qualitative interviews, observation, and document study with key personnel and quantitative analysis of procurement records over the past year. The findings highlight several areas where current practices fall short, particularly in supplier selection and inventory management. Recommendations include adopting a more rigorous supplier evaluation framework and implementing an automated inventory tracking system. These changes are expected to enhance operational efficiency, reduce costs, and ensure timely availability of high-quality products. The study concludes with a discussion of the potential impact on overall service quality at Serenity Spa and Salon.
Co-Authors Anak Agung Ayu Mirah Kencanawati Cokorda Istri Sri Widhari Gede Ginaya Gede Ginaya Gede Ginaya I Gde Agus Jaya Sadguna I Gede Arimbawa I Gede Mudana I Gusti Agung Mas Krisna Komala Sari I Gusti Made Wendri I Gusti Putu Sutarma I Ketut Suarja I Ketut Suja I Ketut Sutama I Made Darma Oka I Nyoman Rajin Aryana I Putu Sudana Sunario Adi Putra Ida Ayu Kade Werdika Damayanti Ida Bagus Putu Kawibhawa Suputra IG Fajar Pranadi Sudhana Luh Linna Sagitarini Made Ernawati Made Satria Pramanda Putra Made Sudiarta Made Windy Septariani Muhammad Ahmad Mazher Ni Kadek Anik Evryastuti Ni Kadek Jumiati Parwati Ni Kadek Muliati Ni Made Ernawati Ni Made Rai Erawati Ni Made Rai Sukmawati Ni Made Wulan Dwi Artini Ni Nyoman Triyuni Ni Putu Ariningsih Ni Putu Pande Dian Satya Dewi Ni Putu Somawati Ni Putu Wiwiek Ary Susyarini Ni Wayan Sukartini Ni Wayan Wahyu Astuti Nyoman Indah Kusuma Dewi Nyoman Mastiani Nadra Putu Esa Naranata Dewi Putu Radharani Paramitha Sai Ishvari Shenia Dwi Virdanty