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Journal : Publicness: Journal of Public Administration Studies

Tingkat Profesioanlisme Aparatur Kecamatan dalam Pelayanan Publik: Studi Kasus di Kecamatan Bangun Purba Aulia Trimahua, Kiki; Rahmah, Sitti
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 2 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i2.263

Abstract

This study aims to evaluate the level of professionalism of government officials in public services at the Bangun Purba Sub-District Office, Rokan Hulu Regency. The research method employs a qualitative descriptive approach, utilizing a case study. Data were collected through in-depth interviews, direct observation, and documentation. Informants consisted of sub-district heads, section heads, staff, and service user communities. The analysis refers to Martin Jr.'s theory, as presented in Thoha (2001), which includes five indicators: proficiency, readiness, responsibility, discipline, and attitude. The results showed that although most ASNs demonstrated good attitudes and commitment, there were still significant shortcomings in aspects such as proficiency, readiness, and discipline, especially among honorary staff. The implications of this study encourage local governments to develop policies that increase the capacity of their apparatus through continuous training and a performance evaluation system based on professional indicators, as well as expanding opportunities for honorary personnel in competency development.
Peran Dinas Sosial dalam Penyelenggaraan Hak Kesejahteraan Sosial Bagi Penyandang Disabilitas di Kecamatan Pangkalan Kerinci Kabupaten Pelalawan Permata Pangestuti, Bhella; Rahmah, Sitti
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 2 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i2.269

Abstract

The role of the Social Service is important to ensure the welfare of persons with disabilities. People with disabilities must be supported by getting welfare rights. This study aims to determine the extent of the role of social services in the implementation of social welfare rights for persons with disabilities in Pangkalan Kerinci District, Pelalawan Regency. This research uses a qualitative descriptive method. The research location is at the Social Service of Pelalawan Regency. Determination of informants is done by means of proposive sampling. Data collection by interview, observation and documentation. The results showed that the Pelalawan Regency Social Service has tried to carry out its role in the implementation of social welfare rights for persons with disabilities in Pangkalan Kerinci District, but it has not been done optimally. The inhibiting factors are the lack of effective information provision, the process of distributing disability equipment assistance, limited funds, and lack of awareness from some people with disabilities.  The need for increased socialization, social rehabilitation and cooperation with outside agencies by the Pelalawan Regency Social Service.