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All Journal Jurnal Sain Veteriner Jurnal Sain Peternakan Indonesia Jurnal Ilmiah Kedokteran Wijaya Kusuma Martabe : Jurnal Pengabdian Kepada Masyarakat Vitek : Bidang Kedokteran Hewan Jurnal Ilmiah Fillia Cendekia The International Journal of Tropical Veterinary and Biomedical Research Jurnal Medika Veterinaria Jurnal Cakrawala Keperawatan
INDRA RAHMAWATI
Center for Biotechnology , BPPT, Puspiptek-Serpong, Tangerang Selatan, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Education Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN TINGKAT KEPUASAN PASIEN PESERTA BPJS DI UNIT RAWAT JALAN PENGOBATAN UMUM PUSKESMAS BANYUDONO II ., Sarwoko; Rahmawati, Indra
Jurnal Cakrawala Keperawatan Jurnal Cakrawala Keperawatan Vol. 01 No. 01 Januari 2024
Publisher : STIKES Estu Utomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35872/jck.v1i01.666

Abstract

Background: Puskesmas is the spearhead of health services and development that needs attention in improving the quality of health services. Therefore, puskesmas are required to always provide professional and plenary services supported by increased knowledge, level of expertise and health facilities/facilities to provide satisfaction to the community. Objectives: to determine the relationship between the quality of puskesmas services and the level of satisfaction of BPJS participant patients in the Banyudono II Health Center Outpatient Unit, Boyolali Regency, in 2022. Method: Type of quantitative research with a cross sectional approach. The population in this study were all BPJS participant patients at the Banyudono II Health Center in the second week of October 2022, with the number of patients for 5 days an average visit (each week) of 97 patients. Sampling using the Slovin formula obtained a sample of 50 samples. Result: The results of statistical tests with the Spearman Rank Correlation test were obtained Sig. (2-tailed) p value 0.036 (p <? 0.05) the correlation coefficient value of the two variables is 0.298. Conclusion: From these results it can be concluded that Ha is accepted and Ho is rejected, meaning that there is a relationship between the quality of health services and the level of satisfaction of BPJS participant patients in the General Medicine Outpatient Unit at the Banyudono II Health Center. The level of relationship between the two variables is weak and unidirectional, which means that the better the quality of health services, the better the level of satisfaction.
Co-Authors ., Sarwoko Bagus Uda Palgunadi, Bagus Uda Deo, Amelia Alfatiani Putri de Desiandura, Kurnia Ginting, Eykel Arief Fortuna Kusuma Wardhani, Lailia Dwi NURUL HIDAYAH Puji Astuti Nussa, Olan Rahayu Putri, Agnes Salsabila Rahayu Puji Astuti Nussa, Olan Rochiman Sasmita Roeswandono, Roeswandono Siti Gusti Ningrum, Siti Gusti Wardhani, Lailia Dwi Kusuma Wibisono, Freshinta Jellia