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All Journal Jurnal Manajemen dan Organisasi Jurnal Administrasi Bisnis Publisia: Jurnal Ilmu Administrasi Publik Jurnal Bisnis dan Manajemen Jurnal Ilmu Sosial dan Ilmu Politik Policy & Governance Review AdBispreneur Hasanuddin Economics and Business Review International Research Journal of Business Studies (E-Journal) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) JMM (Jurnal Masyarakat Mandiri) STI Policy and Management Journal Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik JPSI (Journal of Public Sector Innovations) Spirit Publik : Jurnal Administrasi Publik Amalee: Indonesian Journal of Community Research & Engagement International Journal of Economics Development Research (IJEDR) Publica: Jurnal Pemikiran Administrasi Negara Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal La Sociale BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Eduvest - Journal of Universal Studies Journal of Sustainable Development and Regulatory Issues Enrichment: Journal of Multidisciplinary Research and Development Journal of Character and Environment Jurnal Vokasi Indonesia International Research Journal of Business Studies Journal of Environment and Geography Education Jurnal Bengawan Solo: Pusat Kajian Penelitian dan Pengembangan Daerah Kota Surakarta
Retno Kusumastuti
Business Administration, Department Of Administrative Science, Faculty Of Social And Political Sciences, Universitas Indonesia
Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Other

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Journal : International Journal of Economics Development Research (IJEDR)

 1 
Culinary Satisfaction in Jakarta's Old Town: The Roles of Product Quality and Administrative Service Innovation Andi Nuralim Kamal; Retno Kusumastuti
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 2 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v4i3.3842

Abstract

This research explores the impact of product quality and administrative service innovation on customer satisfaction in the culinary sector of Jakarta's Old Town. Employing a quantitative methodology, the study uses a questionnaire to gather data from a diverse group of customers in the area. The demographic analysis of respondents highlights a predominance of female participants, largely falling within the 21-35 years age group, and primarily students.  The study demonstrates that both product quality and administrative service innovation significantly contribute to customer satisfaction, both individually and collectively. These findings suggest that improving product quality and cultivating innovative administrative services can effectively enhance customer satisfaction in the culinary sector. Moreover, the research concludes that a substantial proportion of the variation in customer satisfaction can be explained by these two factors, with the remainder attributed to other variables not examined in this study. These insights are envisaged to guide culinary industry players in Jakarta's Old Town in devising more effective marketing strategies. The research also underscores the need for further studies to explore other potential factors influencing customer satisfaction in the culinary sector.
Analysis of Business Strategies in Dealing with Various Threats and In-Creasing Income at The Indonesian Classification Bureau of Tanjung Priok Main Branch Muhammad Ichsan; Retno Kusumastuti
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 2 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v4i3.3846

Abstract

PT. BKI does not only rely on classification services but also originates from its commercial business which covers a wide variety of sectors and can grow rapidly. The phenomenon that occurs where the commercial segment is still under the classification segment even though it has many service groups is the result because PT. BKI has so far only focused on the classification service business, where the non-classification (com-mercial) service business has not been touched on in depth in its strategic plan. This research is a quantita-tive descriptive study using a qualitative approach, namely a study that describes the condition of the object under study in the form of direct observation, conducting Focus Group Discussions (FGD) and surveys us-ing questionnaires. The data analysis method used in this study is an analysis using the IFE matrix, EFE matrix and SWOT matrix to find out the next alternative strategy. This position is achieved due to the pres-ence of great non-classification power. The following is a business strategy formed from internal and exter-nal factors: 1) Development of Human Resources through research and development activities; 2) Always make Cooperation MoUs with external partners in several cities; 3) Optimizing uniqueness in order to be able to compete with foreign companies; 4) Improving Marketing using new technological approaches; 5) Business expansion through Company Holding; 6) Synergy with subsidiaries and other SOEs in carrying out business strategies; 7) At a minimum apply the use of the same technology and management system as out-side companies.
Performance Improvement Strategy for Independent Assurance Services at PT Indonesian Classification Bureau (Persero) Belawan Commercial Branch Abd. Rahman; Retno Kusumastuti
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 5 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i2.4204

Abstract

Independent assurance services have the characteristics of a complex environment and high uncertainty. The product life cycle is very short which is easily imitated by other companies and immediately replaced by new products with more sophisticated technology. This requires companies to continuously carry out business development to grow sustainable competitive advantages and overcome a very dynamic and complex competitive environment. This research is quantitative descriptive research with a qualitative approach, namely research that describes the condition of the object under study in the form of direct observation, conducting Focus Group Discussions and surveys using questionnaires. The data analysis method used in this study is an analysis using the SWOT matrix to determine alternative strategies. From the results of the SWOT analysis, five priority strategies were obtained to improve the performance of PT BKI Belawan Branch in carrying out independent assurance services. First, maintaining and improving quality to compete with foreign companies or other competing companies in synergy with other holding companies. These can be done through competitor analysis by evaluating the strengths and weaknesses of competitor companies. Second, making cooperation MoUs consistently with external partners in several cities. Third, continuing business improvement ethics and accountability to shareholders. Fourth, exchanging the test equipment with a different tool or the test is carried out in another laboratory that meets the requirements. Fifth, if the technician uses improper procedures, the technician will need to be retrained by certified project personnel.
Collaborative Governance Performance in Grant Policy to Foreign Governments/Foreign Institutions Rizal Sukma Pradika; Retno Kusumastuti
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 5 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i2.4671

Abstract

Governance reform in granting to foreign governments/foreign institutions was marked by the issuance of Government Regulation 48 of 2018 concerning Procedures of Grants to Foreign Governments/Foreign Institutions. This new grant regulation aims to centralize grant budget allocations to Indonesian AID. The business process of grants to foreign governments/foreign institutions involves the Ministry of Foreign Affairs as the actor that determines policy directions and targets, the Ministry of Finance as the actor who negotiates and signs the grant agreement, Indonesian AID as the executor of the grant, and technical ministries/agencies as units—proposing grants, as well as state-owned enterprises and domestic business actors participating in the supply of goods/services for grant commodities. The role of each of these organizations shows the existence of collaborative governance in the policy of grants to foreign governments/foreign institutions. In its implementation, the realization of grants still needs to reach the target set. It is an indication of difficulties in the process of collaborative governance. For this reason, this study aims to assess the performance of collaborative governance by using the Collaborative Governance Regime (CGR) performance dimension matrix. The results of this study found obstacles, including 1) the List of Planning Grants (DRPH) that were late, which had an impact on the realization of grants, and 2) the outcomes of the policy of grants to foreign governments/foreign institutions do not yet have clear indicators, so they are still not measurable. For this reason, the suggestion from this research is that it is necessary to formulate an outcome measure of the policy of grants to foreign governments/foreign institutions so that it can be used as a monitoring and evaluation tool, not only for the outcomes themselves but also for the collaborative governance process within them.
Co-Authors Abd. Rahman Abdul Jabbar Achmad Fauzi Achmad Lutfi Ahmad Iman Sukri Ahmad Zaky Ahmad Zaky Amy Natalia Andi Nuralim Kamal Anjani Faustina Anugerah Yuka Asmara Arif Wahyu Hidayat Atmojo, Setiaji Nor Aulia, Rida Azhar Kasim Batara Indra Aditya Biantoro, Sony Krisnu Caroline Felita Cita Karunia Sari Diah Permata Sari DIAH PERMATA SARI, DIAH PERMATA EFFY ZALFIANA RUSFIAN Eko Sakapurnama Elvira, Verens Evie Oktafia Ferry Oktavian Firdaus, Nur Fitriany, Anni Arumsari Friska Fardhina Henryani Hanafi Hanafi Henryani, Friska Fardhina Hilmiyanti, Nabila Dwi Ichsan Ari Wibowo IDA BAGUS PUTRA PERDANA Ikasari, Novita Indra Jatmiko Kevin Aushaf Quds Kurniawan, Anggito Erry Maria Matahari Marinda Putri, Anggina Mias Fatimatuzzahra Muhammad Aprisakundi Muhammad Aprisakundi Muhammad Ichsan Muhammadin Innuuridz Wahid Nidaan Khafian Nina Kurniawati Nurati Nurati Nurul Safitri Nurul Safitri Nurul Safitri PERDANA, IDA BAGUS PUTRA Prima Nurita Prima Nurita Rusmaningsih Putri Chairina Rachma Fitriati Raden Mouna Wasef Ria Azizah Tri Nuraini Rida Aulia Rida Aulia Rizal Sukma Pradika Rusmaningsih, Prima Nurita Sopaheluwakan, Ardhasena Sudarsono Hardjosoekarto Sulaiman, Anthonio Effan Sultan Nadjamuddin Syahid Izzatuddin Umam, Gumay Khotibul Umanto, Umanto Utomo, Luhur Fachri Wasef, Raden Mouna Widianingsih Widianingsih