Garuda - Garba Rujukan Digital

Analysis of the Effect of Adaptive Competence Customer relation officer on Service recovery Performance Ayu Adriana Putri; Rachma Fitriati
Jurnal Administrasi Publik (Public Administration Journal) Vol 10, No 2 (2020): Jurnal Administrasi Publik (Public Administration Journal), December
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i2.3541

The purpose of this study was to analyze the effect of the adaptive ability of customer relation officers in service recovery performance in the One Stop Integrated Services and Investment Office of the Special Capital Region of Jakarta (DKI). The method used in this research is quantitative. Sources of data were taken from informants, namely customer relation officers who were directly involved in the recommendation service for Building Use Rights over Land Management Rights, namely 50 respondents. The data collection technique was carried out by conducting initial interviews and distributing and filling out questionnaires. The results of the study found that culture competence, self management, social capacity, self-efficacy recovery and organizational system recovery, affect service recovery performance while informational fairness has no effect on service recovery performance of customer relation officers.

Self-Confidence, Learning Motivation and Students Achievement: The Mediating Role of Digital Literacy Munawaroh Munawaroh; Rachma Fitriati; Susan Febriantina
JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Vol 8, No 1: JULY 2022
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Accomplishing educational goal is challenging during the Covid-19 pandemic, and it has been covered by adopting technology in educational process. This study examines driving factors affecting students’ learning achievement by incorporating some variables including self-confidence and learning motivation. This study also investigates the mediating role of digital literacy. This study was conducted in a vocational school in Jakarta of Indonesia by involving 188 respondents. A path analysis was involved to gain an understanding for this relationship. The findings remark that students’ learning achievement can be explained by self-confidence and learning motivation. This results also confirm the mediating role of digital literacy in understanding the connectivity between variables. Keywords: Learning Motivation, Self-confidence, Digital Literacy, Learning Achievement

THE STUDY OF INDONESIA’S READINESS TO COPE WITH DEMOGRAPHIC BONUS: A REVIEW OF POPULATION LAW Edie Toet Hendratno; Rachma Fitriati
Journal of Indonesian Economy and Business (JIEB) Vol 30, No 3 (2015): September
Publisher : Faculty of Economics and Business, Universitas Gadjah Mada

The shift from a population mapping to investigate the population bonus on demographic aspect enhances the economic value this study might contribute for. Indonesian population as the fourth largest number requires some policies to cope with the millennium challenges. Improving nationwide database maintains government on-going strategy to manage its population that is expected to serve all stakeholders for any quest towards economic development. The study uses mixed method with the explanatory sequential strategy. The qualitative approach is used, using social network analysis, supported by desk study, in-depth interview, focus group discussion, and literature studies. This study attempts to provide for improvement to the extant regulations on identity card, mostly electronic-KTP. Demographic bonus is an interesting topic given that the younger the population, the higher the employment demand rate will be. Having systematic database bank and access is expected to alleviate the challenge on high population growth rate in Indonesia. Besides, recommendations are addressed to the policy maker (the Government), mostly on the review or amendment of the extant regulations that might not in line with the database systematic improvements. The study is a primary thesis from a review of population law, using multidisciplinary approach, i.e. population economics (demography), legal study, and public policy that can be used as a testing basis to answer further demographic bonus from an exploration of other scientific inquiries.Keywords: demographic economy, demographic bonus, population administration law, e-ID, social network analysis

Persepsi Petugas Customer Relation Officer Dalam Service Recovery Rekomendasi Hak Guna Bangunan di Atas Hak Pengelolaan Lahan Ayu Adriana Putri; Rachma Fitriati
Public Inspiration: Jurnal Administrasi Publik Vol. 5 No. 1 (2020)
Publisher : Universitas Warmadewa

Kegiatan pelayanan rekomendasi hak guna bangunana (HGB) di atas hak pengelolaan lahan (HPL) yang dilaksanakan oleh petugas customer relation officer (CRO) pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu, terkadang terjadi kegagalan pelayanan. CRO sebagai petugas garis depan harus mampu melakukan service recovery dengan tepat kepada pemohon. Tujuan: Mengetahui gambaran persepsi CRO terhadap kegiatan service recovery bagi pemohon yang mengalami service failure pada layanan rekomendasi HGB di atas HPL. Metode penelitian ini adalah kualitatif, yang dilakukan di Kantor DPMPTSP pada tahun 2020 yang belokasi di Jakarta Selatan. Informan terdiri dari tujuh informan, yang merupakan CRO pada dinas DPMPTSP yang bertugas melakukan pelayanan atau pernah melakukan pelayanan rekomendasi HGB di atas HPL dan 3 informan dari pemohn yang pernah mengalamai service failure pada layanan rekomendasi HGB di atas HPL. Teknik pengumpulan data adalah melalui wawancara dan observasi langsung. Penelitian ini menunjukkan bahwa Persepsi petugas CRO tentang kegiatan service recovery layanan rekomendasi HGB di atas HPL sudah berjalan baik. Hambatan pelaksanaan program service recovery yang berasal dari pusat, diantaranya peraturan gubernur terkait mengenai besaran biaya, dan panjangnya SOP. Hambatan dari petugas yaitu terbatasnya petugas yang paham tentang Layanan rekomendasi HGB diatas HPL tersebut. Kesimpulan: pelaksanaan service recovery layanan rekomendasi HGB di atas HPL sudah cukup baik.

PENGEMBANGAN EKONOMI LOKAL KABUPATEN BONDOWOSO MELALUI KAJIAN POTENSI KLASTER INDUSTRI KECIL Nian Riawati; Rachma Fitriati; Dina Suryawati; Suji Suji; Selfi Budi Helpiastuti
Jurnal Ilmu Sosial dan Humaniora Vol. 11 No. 2 (2022)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jish.v11i2.34175

Penelitian ini menganalisis pengembangan ekonomi lokal di Kabupaten Bondowoso yang berfokus pada pemanfaatan dan optimalisasi sumberdaya serta kompetensi daerah dalam menggerakkan perekonomian daerah. Studi ini bertujuan untuk mengidentifikasi jenis industri kecil dan menengah yang memiliki potensi untuk dikembangkan di Kabupaten Bondowoso serta strategi yang sesuai untuk pengembangannya. Data yang digunakan adalah data sekunder yang diperoleh dari Dinas Koperasi, Perindustrian dan Perdagangan Kabupaten Bondowoso, Biro Pusat Statistik dan Bank Indonesia. Alat analisis yang digunakan adalah Location Quotient (LQ) dan Tipologi Klassen. Hasil penelitian berdasarkan hasil perhitungan LQ menunjukkan bahwa kelompok usaha kecil menengah yang memiliki kontribusi terbesar pertama berada pada kelompok yang berasal dari sektor makanan dan minuman yang berlokasi di Kecamatan Tapen, yang kedua adalah usaha kecil menengah dari sektor selep/penggilingan yang berlokasi di Kecamatan Bondowoso, dan ketiga adalah usaha kecil menengah dari sektor alat rumah tangga dan mainan di Kecamatan Curahdami. Strategi pengembangan UKM di Kabupaten Bondowoso yang tepat adalah dengan pemberiaan fasilitas pembinaan, pengembangan SDM, bantuan peralatan dan pemasaran melalui promosi.

Analysis of the Effect of Adaptive Competence Customer relation officer on Service recovery Performance Ayu Adriana Putri; Rachma Fitriati
Jurnal Administrasi Publik (Public Administration Journal) Vol. 10 No. 2 (2020): Jurnal Administrasi Publik (Public Administration Journal), December
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v10i2.3541

The purpose of this study was to analyze the effect of the adaptive ability of customer relation officers in service recovery performance in the One Stop Integrated Services and Investment Office of the Special Capital Region of Jakarta (DKI). The method used in this research is quantitative. Sources of data were taken from informants, namely customer relation officers who were directly involved in the recommendation service for Building Use Rights over Land Management Rights, namely 50 respondents. The data collection technique was carried out by conducting initial interviews and distributing and filling out questionnaires. The results of the study found that culture competence, self management, social capacity, self-efficacy recovery and organizational system recovery, affect service recovery performance while informational fairness has no effect on service recovery performance of customer relation officers.

DIGITAL GOVERNANCE DALAM KETERBUKAAN INFORMASI PUBLIK Desy Nirmala Setyawati; Rachma Fitriati
Jurnal Kebijakan Publik Vol 14, No 1 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v14i1.8217

Sebagai Lembaga negara yang menyandang predikat ‘informatif’ pada tahun 2021, Sekretariat Jenderal Dewan Perwakilan Rakyat Republik Indonesia memberikan pelayanan informasi kepada publik berbasis teknologi digital. Risalah rapat merupakan salah satu jenis data yang tertinggi pada tingkat permohonan informasi publik DPR RI karena menjadi bukti otentik atas dinamika pengambilan keputusan. Meskipun penerapan digital governance di DPR RI dalam hal publikasi risalah telah dilakukan sejak tahun 2019, namun dalam implementasinya belum terdapat kendala yang dihadapi PPID selaku penyedia informasi. Dengan demikian diperlukan adanya studi untuk memetakan implementasi digital governance di DPR RI dalam hal publikasi risalah. Studi ini menggunakan metode deskriptif kualitatif. Data diambil melalui wawancara mendalam dengan narasumber terkait publikasi risalah DPR RI dan literatur review. Temuan studi ini menunjukkan bahwa penerapan Digital Governance dalam keterbukaan informasi melalui publikasi risalah rapat DPR RI belum sepenuhnya berjalan dengan baik pada indikator kebijakan digital, karena belum terdapat peraturan yang secara eksplisit mengatur tentang publikasi risalah. Selain itu pada indikator standar digital juga terdapat kendala pada pengaturan waktu pembuatan risalah sehingga memengaruhi kualitas pelayanan informasi publik. Hasil studi ini merekomendasikan dibentuknya peraturan terkait publikasi risalah dan adanya penataan sistem terkait distribusi informasi internal.

The policy implementation of DKI Jakarta Provincial Government social cash assistance during COVID-19 pandemic Muhammad Haikal; Rachma Fitriati
Monas: Jurnal Inovasi Aparatur Vol. 5 No. 1 (2023): June
Publisher : Badan Pengembangan Sumber Daya Manusia Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54849/monas.v5i1.139

Provision of social assistance in handling the impact of Covid-19 has been carried out in various countries since 2020. It also has been provided to communities which affected by Covid-19 in the DKI Jakarta Province in the form of groceries in 2020 and changed to cash in 2021, known as Bantuan Sosial Tunai (BST) or social cash transfer. In the previous studies, the implementation of the provision of social assistance in the form of groceries is considered as problematic issue in fact of the poor quality of assistance and invalid beneficiary data. This article intends to explain the implementation of policy in BST of DKI Jakarta Provincial Government during Covid-19 pandemic. Therefore, this article will uses the policy implementation framework from Mazmanian and Sabatier (1989) with three variables which are: the characteristics of the problem, the characteristics of the policy, and the environmental policy. This study uses a qualitative approach and descriptive study that aims to provide an overview of the implementation of the BST Provincial Government of DKI Jakarta. BST was given for 6 months, with total value of IDR 300,000/month/head of family. The results of the study show that the implementation has been carried out properly because it is supported by a complete set of rules (characteristics policy). Furthermore, the implementation has received support from the community, legislative branch, and the governor (environmental policy). There was a constraint that occurred in updating data and the process of distributing passbooks and ATM cards (characteristics of the problem).

TRANSFORMASI PERKOTAAN MELALUI KOLABORATIVE GOVERNANCE DALAM PROGRAM TANGERANG GEMILANG BERBASIS SMART CITY Retno Putri Fitriah; Rachma Fitriati
Journal Publicuho Vol. 6 No. 4 (2023): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v6i4.267

Smart City is considered to be an innovation in solving the complexity of urban problems, requiring cooperation between government, society, the private sector and stakeholders. This research aims to understand the collaboration process between various stakeholders carried out by the Tangerang Regency Government through the Tangerang Gemilang application in realizing the Smart City concept. Qualitative research methods with a case study strategy were used, and data was collected using literature studies, interviews and documentation. The research results explain that Tangerang Gemilang has succeeded in providing efficient and easily accessible public services via digital platforms. The Tangerang Gemilang application allows the public to access public information, submit requests, and report problems by reducing complicated permits and increasing transparency. Through a collaborative governance approach, this program involves several actors in decision making and policy implementation, including government, society and the private sector. Active community participation is realized through the use of applications as a communication channel between the community and the government. Collaborative Governance is an important foundation in improving the quality of Smart City-based urban services in Tangerang Regency.

Collaborative Governance of Coral Reef Management and Rehabilitation in Tsunami Disaster Mitigation Efforts Dodi Robby Hari Ismanto; Rachma Fitriati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 10, No 1 (2020)
Publisher : Program Pascasarjana Universitas Negeri Makassar

The tsunami is the biggest threat to countries around the world tectonic plates and the ring of fire, including Indonesia. The impact of economic losses and heavy casualties made the tsunami worth watching out. Ecosystem-based tsunami disaster mitigation efforts are deemed necessary, considering that 2/3 of Indonesia consists of the sea. The coral reef is one of the coastal ecosystems that can reduce tsunami waves by up to 50% before it hits coastal areas. However, the current condition of coral reefs is very alarming due to the actions of irresponsible humans. Collaboration between stakeholders is needed to carry out ecosystem-based tsunami disaster mitigation efforts. Collaborative governance becomes an essential issue in efforts to build and improve services in the public sector by involving all relevant stakeholders. The sectoral ego of the stakeholders is no longer relevant to be maintained because each actor has their strengths and weaknesses. Collaboration between actors framed in a collaboration platform by having a principled engagement, shared motivation, and collective capacity will produce better results.

Title

Found 14 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 14 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 14 Documents
Search