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All Journal J@TI (TEKNIK INDUSTRI) Jurnal Perikanan dan Kelautan MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) Jurnal Administrasi Publik JAM : Jurnal Aplikasi Manajemen Jurnal Pendidikan Biologi Asia-Pacific Management and Business Application Caraka Tani: Journal of Sustainable Agriculture Jurnal Daya Mas : Media Komunikasi dan Informasi Hasil Pengabdian dan Pemberdayaan Masyarakat Bioscientist : Jurnal Ilmiah Biologi RISDA: Jurnal Pemikiran dan Pendidikan Islam Jurnal Momen : Teknik Sipil Suryakancana Rengganis Jurnal Pengabdian Masyarakat International Journal Software Engineering and Computer Science (IJSECS) JAMER Jurnal Pengabdian Masyarakat Mentari
Fatchur Rochman
Department Of Management Faculty Of Economics And Business, Brawijaya University, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Journal : JAM : Jurnal Aplikasi Manajemen

 1 
THE EFFECT OF TRUST, RISK, AND WEB DESIGN ON CONSUMER INTENTION BY MEANS OF CONSUMER ATTITUDE TO PURCHASE ONLINE Putra, Bayu Anugerah Perdana Wijaya; Rochman, Fatchur; Noermijati, Noermijati
Jurnal Aplikasi Manajemen Vol. 15 No. 3 (2017)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (69.732 KB) | DOI: 10.21776/ub.jam.2017.015.03.12

Abstract

This study analyzed the effect of trust, risk, web design and its relation with consumer attitude and consumer intention to buy online in Malang. Population in this study are society of Malang and the number of the sample is 120 respondents. The sampling techniques is purposive sampling and the data is analyzed with parsial least square (PLS) analysis. The results indicate several findings that trust, risk, web design and consumer attitude have direct effect on consumer intention to buy online. Web design have an efffect on consumer intention to buy online through consumer attitude. But not with trust and risk, because trust and risk does not have significant effect on consumer intention to buy online through consumer attitude.
Terhadap Customer Satisfaction Melalui Purchase Decision dan Fashion Interest dalam Pembelian Handbag Imitasi (Studi pada Mahasiswi di Kota Malang) Cindia, Ike; Rochman, Fatchur; Sunaryo, .
Jurnal Aplikasi Manajemen Vol. 14 No. 2 (2016)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (123.336 KB) | DOI: 10.18202/jam23026332.14.2.18

Abstract

Abstract: This study was conducted to analyze the influence of reference groups on the purchase decision and fashion interest, then the influence of purchase decision and fashion interest on the customer satisfaction, and then the influence of reference groups towards customer satisfaction through the purchase decision and fashion interest. Research on the handbag became very exciting because imitation handbags booming and widely used in thecommunity, especially among female students in Malang. The sample in this study were taken by using the data collection method called purposive sampling. The number of samples that used were 115 respondents. The data obtained were analyzed by using PLS analysis technique (Partial Least Square) through the PLS software. Moreover, to test the hypothesis of the fifth, Sobel test was used to examine the relationship existing intervening variables in the hypothesis. The results showed that the reference groups have a significant positive effect on purchase decision and fashion interest. Then purchase decision and fashion interest also has significant positive effect on customer satisfaction. Furthermore, reference groups have a significant positive effect on customer satisfaction through the purchase decision and fashion interest.
Pengaruh Brand Image terhadap Perceived Service Quality, Kepuasan, dan Loyalitas David, .; Dewanto, Aryo; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 12 No. 4 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to examine the influence of brand image on patients'who perceived service quality, satisfaction, and loyalty in outpatient units.This Research conducted on May 2014 was a correlational and quantitative study. The research sample were 109 patients of outpatient units in Ben Mari Hospital Malang. Data were collected by a fivepoint Likert scale questionnaire in which consists of statements about brand image, patients'perceived service quality, satisfaction, and loyalty. The data were analysed by Structural Equation Modeling using Partial Least Squares. The result of the study shows that brand image has a direct and indirect effect on patients'perceived service quality, satisfaction, and loyalty . Brand image has the biggest effect directly on patients'perceived service quality. One of indirect effects of brand image on patient loyalty occurs through patients'perceived service quality and satisfaction. Brand image influences patients'perception on service quality, in turn it infuences patients'satisfaction and loyality. The influence of brand image shows that brand image must be managed by the hospital well and seriously in order to build a positive thought from the patients. Finally, the hospital management image will give the result on patients'acceptance towards the hospital response to their preferences and needs.
Pengaruh Kualitas Layanan terhadap Kepuasan dan Kepercayaan di Rumah Sakit Bunda Kandangan Surabaya Kartikasari, Dwi; Dewanto, Aryo; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 12 No. 3 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to determine the effect of hospital service quality on satisfaction and trust of the patients. Data were collected using questionnaires. Questionnaires were given to patients in the hospitalization unit of RSBK. The sample of this study is 121 people. Data were analyzed by Structural Equation Modeling (SEM) with SPSS AMOS software. The study shows that service quality has a direct and indirect effect on patients'trust. Service quality has indirect effects on patient's trust through patient satisfaction as interviening variable. There is a significant direct effect of service quality on patients' satisfaction, but there is no significant indirect effect of service quality on patients'satisfaction through patients'trust.
Pengaruh Kualitas Produk dan Layanan terhadap Kepuasan dan Loyalitas Konsumen Pada Pengembang PT Araya Bumi Megah Malang Murtiyanto, Rizky Kurniawan; Rochman, Fatchur; Susilowati, Christin
Jurnal Aplikasi Manajemen Vol. 12 No. 1 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study is to examine and analyze the effect of product quality and service quality to customer satisfaction, examine and analyze the effect of product quality and service quality to customer loyalty on developer PT. Araya Bumi Megah Malang. Research study conducted including an explanation (explanatory research) that explain the causal relationship between variables through the course of a study testing the hypothesis of this study used a sample of 34 respondents, while sampling technique using purposive sampling. Data analysis is the analysis of PLS (Partial Least System). The results of this study were (1) product quality have a significant influence to customer satisfaction (2) service quality has a significant influence to customer satisfaction (3) product quality has a significant influence to consumer loyalty (4) service quality has a significant influence to customer loyalty (5 ) consumer satisfaction has a significant influence to consumer loyalty (6) product quality has a significant effect to customer loyalty when through customer satisfaction (7) service quality has a significant influence on customer loyalty when through customer satisfaction.
Pengaruh Faktor Sosial dan Faktor Pribadi Terhadap Sikap dan Minat Pembelian Film Bajakan (Studi pada Masyarakat Kota Malang) Utama, Satria Putra; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 11 No. 4 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The purpose of this research is to identify and quantify the influence of social factors towards pirated movies buying interest on the citizen of Malang, the influence of personal factors towrds pirated movies buying interest on the citizen of Malang, Influence attitudes towards pirated movies buying interest on the citizen of Malang, the influence of social factors towards pirated movies buying interest that is mediated by attitudes in the citizen of Malang, the influence of personal factors towards pirated movies buying interest that is mediated by attitudes in the citizen of Malang. Type of this research is a survey research, which takes samples from a population and use the questionnaire as an instrument of primary data collection. Thus, this research was categorized as an explanatory research. The number of respondents in this study as many as 100 people. Method of data collection methods questionnaire is done, then the data processed through SPSS software, tool of analysis in this study using path analysis. Results showed that (1) social Factors encourage interest in the purchase of pirated films, (2) personal Factors encourage interest in the purchase of pirated movies, (3) attitude encourage interest in the purchase of pirated movies, (4) social Factors are mediated by the attitude of encourage interest in the purchase of pirated movies, (5) the personal Factors are mediated by the attitude encourage interest in the purchase of pirated movies.
Analisis Pengaruh Kualitas Layanan dan Strategi Harga terhadap Kepuasan, serta Dampaknya terhadap Loyalitas Jamaah Umroh Sawita Group, Jakarta Firdaus, Ferry; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (61.023 KB) | DOI: 10.21776/

Abstract

this research aims to analyze the effect of service quality and pricing strategy on satisfaction, and its impact on loyalty of Umrah Sawitha Group is customers. Data are analyzed descriptively and inferentialyby using PLS, wich is smart PLS version 1.10. Data are obtained by survey on members of Umrah Sawitha Group who were departed in 2011 and 2012, for to 189 respondents the analysis result proves that service quality has positive and significant effect on group members'satisfaction. Pricing strategy has positive and significant effect on satisfaction and loyality. Nevertheless, satisfaction does not home any positive influence on members'loyalty.
Co-Authors Achmad Sudiro Ainurridho, Muhammad AKTAVIA HERAWATI Ambarwati Ambarwati Arestia, Nova Aryo Dewanto Christin Susilowati Cindia, Ike Dadang Iskandar Mulyana` Damianus, Gosta David, . Djumilah Zain Hadiwidjojo Fahriansyah Fahriansyah Ferdianti, Ferdianti Ferry Firdaus Haedar, Khairil Asnan Hana Catur Wahyuni Hermawan, Hery Herry Purnomo Hery Widijanto Husain, Muhammad Habib I Wayan Sumberartha Iffa, Rikhlatul Iswati, Retno Lespitasari, Ririn M. Irfani Hendri M. S. Idrus Maemunah Mahyarni mahyarni Mimien Henie Irawati Mochammad Ichwan Nur Effendie Mujiyo Mujiyo Musrifin Ghalib Noer, Mohammad Fahrudi Noermijati, Noermijati Nur Aini Putra, Bayu Anugerah Perdana Wijaya Rafirman, Rizkisadi Rifardi Riza Hidayat, Riza Rizky Kurniawan Murtiyanto Saputra, Dimas Syahrul Sari, Syarifah Ratih Kartika Satria Putra Utama Sodik Suharni, Siti Sunaryo, . Taufiq Ismail Vivi Novianti Wardhani, Wenny Zidane, Ahmad Syahran