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All Journal KONSELI: Jurnal Bimbingan dan Konseling (E-Journal) Nusantara of Research : Jurnal Hasil-hasil penelitian Universitas Nusantara PGRI Kediri (e-journal) Jurnal Ilmiah Peuradeun Jurnal Kajian Bimbingan dan Konseling JMM (Jurnal Masyarakat Mandiri) Jurnal Bimbingan Konseling QUANTA Ghaidan: Jurnal Bimbingan Konseling Islam dan Kemasyarakatan Bulletin of Counseling and Psychotherapy FOUNDASIA ProGCouns: Journal of Professionals in Guidance and Counseling
WIDYA JUWITA SARI
Universitas Negeri Yogyakarta
Religion Arts Humanities Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Ilmiah Peuradeun

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Student Awareness, Utilization, and Satisfaction with Guidance and Counseling Services in Indonesian High Schools Wangid, Muhammad Nur; Sari, Widya Juwita; Pratiwi, Chici; Atmoko, Adi
Jurnal Ilmiah Peuradeun Vol. 13 No. 2 (2025): Jurnal Ilmiah Peuradeun
Publisher : SCAD Independent

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26811/peuradeun.v13i2.2080

Abstract

This study investigated Indonesian high school students’ perceptions of school Guidance and Counseling (GC) services, focusing on three interrelated dimensions: awareness, utilization, and satisfaction. While GC services are recognized as essential for supporting student development, limited research has comprehensively examined how they are perceived and accessed by students themselves. Using a cross-sectional survey design, data were collected from 578 Grade 11 and 12 students in public senior high schools in Yogyakarta. Instruments adapted from Gallant and Zhao were employed, with reliability scores of α = 0.716 (awareness), α = 0.916 (utilization), and α = 0.951 (satisfaction). Statistical analyses included percentage distributions, Pearson chi-square, Mantel-Haenszel chi-square, and ordinal logistic regression. Findings revealed that although students demonstrated high awareness of GC services, variations in utilization and satisfaction were evident across grade levels. Notably, while higher awareness was associated with greater satisfaction, more frequent use was linked to lower satisfaction, indicating a potential mismatched between student expectations and the quality of services provided. These results highlighted the need for student-centered and developmentally responsive counseling services, offering implications for both national policy and international educational practices.
Co-Authors Adi Atmoko Agus Triyanto Ardini, Fadhila Malasari Ariyadi Warsito Budi Astuti Chici - Pratiwi Edy Purwanto Eva Imania Eliasa Fenny Kartika Indriyana Rachmawati Ismarini Bekti Setiani Kurniasari, Rizma Lestari, Rizqi Mitta Kurniasari Muhammad Japar Muhammad Nur Wangid Permana, Dwiky Janget Richasary, Amalia Salma Salsabila Hasna Septinda Rima Dewanti Triyanto, Jefri Rieski Yang Peng