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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Educational Science and Technology Journal of Information Systems Engineering and Business Intelligence POLYGLOT Applied Information System and Management RESEARCH : Computer, Information System & Technology Management Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Applied Computer Science and Technology (JACOST) Journal La Multiapp Journal of Social Research Eduvest - Journal of Universal Studies Jurnal Sistem Informasi
Imairi Eitiveni
Faculty Of Computer Science, Universitas Indonesia, Indonesia
Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Neuroscience Social Sciences

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From Assessment to Improvement: IT Governance Lessons from Indonesian Higher Education Using COBIT 2019 Poppy Buana Mega Putri; Muhammad Rifki Shihab; Imairi Eitiveni
Applied Information System and Management (AISM) Vol. 9 No. 2 (2026): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v9i2.50919

Abstract

This study's objective is to identify capability gaps and provide standardized improvement recommendations to support Indonesian higher education institutions' digital transformation roadmap.  It was achieved by measuring the information technology (IT) governance capability levels across all 11 processes within the Build, Acquire, and Implement (BAI) domain of the COBIT 2019 framework in one Indonesian higher education institution. Utilizing a qualitative case study design, data collection involved semi-structured interviews with five purposively sampled key IT stakeholders and a comprehensive review of internal operational documents. Data analysis followed a five-stage protocol, converting qualitative compliance findings into quantitative maturity metrics based on COBIT 2019 scoring criteria. The findings reveal an asymmetric capability landscape in which five processes focusing on requirements, solution building, organizational change, knowledge, and project management achieved the target capability level 3 (Defined). On the other hand, six operational processes failed to meet the benchmark, with four processes stalling at level 2 (Managed) and two at level 1 (Initial) due to a lack of formal standard operating procedures, missing configuration baselines, and severe personnel constraints. These results imply that imposing rigid governance frameworks amid critical resource shortages can induce administrative compliance traps that degrade operational agility. Consequently, the study recommends that resource-constrained public institutions prioritize lightweight, scalable documentation aligned with actual staffing capacity. Lagging process maturity possibly indicates a rational, survival-driven prioritization of immediate operational demands over formal administrative workflows.
Co-Authors Achmad Nizar Hidayanto Adenia Adiresta Adhitama, Raihansyah Yoga Agnes Sondita Payani Alia Mutia Mayanda Athaya, Hisyam Barus, Okky Cakra Wirabuana Cakra Wirabuana Dana Indra Sensuse Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat Deden Sumirat Hidayat, Deden Sumirat Dion Lamilga Sudiono Sudiono Putra Elkaf Fahrezi Soebianto Putra Erisva Hakiki Purwaningsih Faiz Rizqullah Pratama Farhan Setya Dhitama Fitriani, Hana Giffari, Rafi Hakiki Purwaningsih , Erisva Hardyn Alexander Hutapea Indria, Sofi Kurniawan, Shabrina Salsabila M. Mushlih Ridho M. Mushlih Ridho Maharani, Nandhita Zefania Mardiana Purwaningsih Muh Syaiful Romadhon Muhammad Rifki Shihab Muhammad Rifki Shihab Nandhita Zefania Maharani Nilamsari Putri Utami Nurrohman, Andre Poppy Buana Mega Putri Pramudya Mahardhika Purwandari, Betty Purwaningsih, Erisva Hakiki Ridwan Marbanie Rima Alviani Rivaldi Rizalul Akhsan Shinta Dewi Larasati Sisilianingsih, Sari Sofiyanti Indriasari Zarkasie, Irvan Ramadhan