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Journal : Jurnal Sisfokom (Sistem Informasi dan Komputer)

Analysis Of User Experience Of ChatGPT And Gemini Users Using The User Experience Quistionnaire (UEQ) For Education Nasrul, Ilham; Angraini, Angraini; Hamzah, Muhammad Luthfi; Saputra, Eki
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 13 No. 3 (2024): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v13i3.2250

Abstract

AI is becoming more and more crucial in the digital age to support kids in overcoming obstacles to learning and succeeding academically. The use of chatbots is one example of AI progress. Two well-known chatbots are Gemini and ChatGPT. Because they are useful and support a variety of learning tasks, including answering questions, producing articles, expanding knowledge, and other academic activities, both applications are highly well-liked and preferred by students. By using a case study on the Facebook community with the number of samples needed in this study as many as 377 respondents based on the Krejcie and Morgan formula, The purpose of this study was to determine whether user experiences with different applications differed. User experience measurement was carried out using the User Experience Questionnaire (UEQ) approach on the variables of Efficiency, Novelty, Attractiveness, Stimulation, Perspicuity, and Dependability. The results of the study show that all user experience variables for the ChatGPT and Gemini applications received poor ratings, and there were no significant differences in any of these variables. However, based on UEQ measurements, it was found that both applications received better scores on the stimulation and novelty variables, while the attractiveness, clarity, efficiency, and accuracy variables received poor results. To improve user experience in the ChatGPT and Gemini applications, the quality of all variables needs to be enhanced.
Analysis Of User Experience Of ChatGPT And Gemini Users Using The User Experience Quistionnaire (UEQ) For Education Nasrul, Ilham; Angraini, Angraini; Hamzah, Muhammad Luthfi; Saputra, Eki
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 13 No. 3 (2024): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v13i3.2250

Abstract

AI is becoming more and more crucial in the digital age to support kids in overcoming obstacles to learning and succeeding academically. The use of chatbots is one example of AI progress. Two well-known chatbots are Gemini and ChatGPT. Because they are useful and support a variety of learning tasks, including answering questions, producing articles, expanding knowledge, and other academic activities, both applications are highly well-liked and preferred by students. By using a case study on the Facebook community with the number of samples needed in this study as many as 377 respondents based on the Krejcie and Morgan formula, The purpose of this study was to determine whether user experiences with different applications differed. User experience measurement was carried out using the User Experience Questionnaire (UEQ) approach on the variables of Efficiency, Novelty, Attractiveness, Stimulation, Perspicuity, and Dependability. The results of the study show that all user experience variables for the ChatGPT and Gemini applications received poor ratings, and there were no significant differences in any of these variables. However, based on UEQ measurements, it was found that both applications received better scores on the stimulation and novelty variables, while the attractiveness, clarity, efficiency, and accuracy variables received poor results. To improve user experience in the ChatGPT and Gemini applications, the quality of all variables needs to be enhanced.
Co-Authors Ade Kusuma, Muhammad Wira Afilla, Dini Ahsyar, T. Khairil Ahsyar, Tengku Khairil Ahsyar, Tengku Kharil Alfitra, Domi Alriwanda, A Amin, M. Nur Andrean, Fizal Okta Angraini Angraini Angraini, Ria Anmi, Fauzi Hidayatul Anofrizen Anofrizen Ansyari, Muhammad Fadli Aprinastya, Rachell Arif Marsal Asyraf, Fajri Muhammad Aulia, Rian Ayulya, Agisti Mutiara Butar, Fajar Rido Butar Daulay, Suandi Dermawan, Tri Fadillah, Muhammad Rezky Fahlepi, Ridho Fahrianda, Olpis Fandi, Ridho Arif Fariha, Umi Febi Nur Salisah Febi Nur Salisah, Febi Nur Fikri, Nidhal Hamzah, M. Luthfi Hamzah, Muhammad Lutfhi Hamzah, Muhammad Lutfi Hamzah, Muhammad Luthfi Hendri, Desvita Herliza, Herliza Indah Lestari, Indah Inggih Permana Intan, Sri Jazman, Muhammad Luthfi Hamzah, Muhammad M Afdal M Yogi M. Afdal M. Afdal, M. Afdal Mawaddah, Zuriatul MaySarah, M Megawati Megawati - Megawati, M Mona Fronita, Mona Muhammad Lutfi Hamzah Muttakin, Fitriani Nafiz, Mohammad Fadhil Hardiansyah Nanda Nazira Nasrul, Ilham Naufal Fikri, R. Adlian Nazaf, Latiful Ningrum, Meriana Prihati Pangestu, M Yoga Permana, Jeki Harya Prananda, Yaldri Oktra Putera, Thariq Pratama Raditya, Muhammad Zacky Rahmawita, Medyantiwi Ramadani, Ela Ramadhan, Rifky Rice Novita Rozanda, Nesdi Evrilyan Rozanda, Nesdi Evrylian Saputra, Dwi Ando Sari, Cahya Metta Sherly Rahayu Sinarman Jaya Siregar, Muslim Putra Perdana Siregar, Syafril Siti Monalisa Solehan Syafi'i, Azis Syaifullah Syaifullah Syaifullah Syakirin, Fakhrusy Tasia, Ena Windu, Amira Wulan, Damar Yanti, Rahma Zacky, M. Zarnelly Zarnelly