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All Journal Nyimak: Journal of Communication Pendas : Jurnah Ilmiah Pendidikan Dasar Sospol : Jurnal Sosial Politik Ilomata International Journal of Tax and Accounting Jurnal khabar: Komunikasi dan Penyiaran Islam Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Empiricism Journal WIDYANATA Publicness: Journal of Public Administration Studies Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan PESIRAH: Jurnal Administrasi Publik Journal of Research and Development on Public Policy Jurnal Stia Bengkulu : Committe To Administration For Education Quality Journal of Authentic Research
Suharto, Sugeng
Public Administration Department, University Of Bengkulu.
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Peran dan Upaya Pemerintah dalam Meningkatkan Kualitas Pelayanan Ibadah Haji di Kabupaten Bengkulu Utara Astirani, Verenica Nefa; Suharto, Sugeng; Yunilisiah, Yunilisiah
Empiricism Journal Vol. 7 No. 1: March 2026
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v7i1.4696

Abstract

Penelitian ini bertujuan untuk menganalisis peran dan upaya Pemerintah Kabupaten Bengkulu Utara dalam meningkatkan kualitas pelayanan ibadah haji. Penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Informan penelitian terdiri dari pejabat Bagian Kesejahteraan Rakyat, pihak Kantor Kementerian Agama Kabupaten Bengkulu Utara, serta jamaah haji. Analisis kualitas pelayanan dilakukan dengan memadukan kerangka peran pemerintah (regulator, dinamisator, fasilitator, dan katalisator) serta dimensi Hajjsequal yang meliputi health, guidance, accommodation, transportation, dan facilities. Hasil penelitian menunjukkan bahwa pemerintah daerah menjalankan perannya sebagai regulator melalui penyusunan kebijakan teknis dan pembentukan kepanitiaan manasik haji. Sebagai dinamisator, pemerintah menggerakkan kesiapan jamaah melalui pelaksanaan manasik yang terstruktur. Sebagai fasilitator, pemerintah menyediakan dukungan sarana dan prasarana, termasuk bantuan transportasi dan identitas daerah bagi jamaah. Sebagai katalisator, pemerintah membangun koordinasi lintas sektor dengan instansi terkait guna mendukung kelancaran pelayanan. Pada dimensi kualitas layanan, aspek guidance dan facilities tergolong baik, sedangkan aspek health dan accommodation masih memerlukan penguatan. Upaya peningkatan kualitas pelayanan dilakukan pada dataran input, proses, dan output, yang meliputi penguatan sumber daya manusia, pelaksanaan pelayanan yang terkoordinasi, serta hasil pelayanan yang dirasakan langsung oleh jamaah. Kebaruan penelitian ini terletak pada integrasi analisis peran pemerintah daerah dengan dimensi kualitas layanan haji berbasis Hajjsequal dalam konteks pemerintah kabupaten. Secara keseluruhan, Pemerintah Kabupaten Bengkulu Utara telah menunjukkan komitmen dalam meningkatkan kualitas pelayanan ibadah haji, meskipun penguatan regulasi daerah yang lebih komprehensif masih diperlukan untuk mendukung keberlanjutan pelayanan. The Role and Efforts of the Government in Improving the Quality of Hajj Service Delivery in Bengkulu Utara Regency Abstract This study aims to analyze the role and efforts of the North Bengkulu Regency Government in improving the quality of hajj services. The study employed a qualitative descriptive approach, with data collected through interviews, observations, and documentation. Research informants consisted of officials from the Public Welfare Division, representatives of the Ministry of Religious Affairs Office of North Bengkulu Regency, and hajj pilgrims. Service quality analysis was conducted by integrating the government role framework (regulator, dynamizer, facilitator, and catalyst) with the Hajjsequal dimensions, namely health, guidance, accommodation, transportation, and facilities. The findings show that the local government performed its role as a regulator through technical policy formulation and the establishment of hajj guidance committees. As a dynamizer, the government enhanced pilgrims’ readiness through structured hajj guidance programs. As a facilitator, it provided supporting facilities and infrastructure, including transportation assistance and regional identity attributes for pilgrims. As a catalyst, the government built cross-sectoral coordination with related institutions to support smooth service delivery. In terms of service quality, the guidance and facilities dimensions were relatively strong, while the health and accommodation dimensions still require improvement. Efforts to improve service quality were carried out at the input, process, and output levels, including human resource strengthening, coordinated service implementation, and service outcomes directly perceived by pilgrims. The novelty of this study lies in integrating the local government role framework with Hajj service quality dimensions based on Hajjsequal in the context of district-level governance. Overall, the North Bengkulu Regency Government has demonstrated commitment to improving the quality of hajj services, although stronger local regulations are still needed to ensure service sustainability.
Successful Compilation of the Regional Government Implementation Report (LPPD) in Kepahiang Regency in 2024 Putri, Yollanda Arsyati; Suharto, Sugeng; Ramadhan, Adityo Pratikno
Empiricism Journal Vol. 7 No. 1: March 2026
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v7i1.4719

Abstract

The preparation of the Regional Government Implementation Report (LPPD) is a mandatory obligation of local governments as a form of accountability to the central government for the implementation of regional autonomy and governance during one fiscal year, while also functioning as an instrument for performance evaluation, transparency, accountability, and development planning. However, studies on LPPD have generally emphasized regulatory compliance and administrative procedures, with limited attention to how leadership, coordination, staff competence, and digital systems interact in shaping reporting success at the local level. This study aims to analyze the success of the 2024 Kepahiang Regency LPPD preparation based on timeliness of submission, completeness of data, accuracy of performance indicators, coordination among Regional Apparatus Organizations (OPDs), and compliance with technical guidelines. The Research employed a qualitative descriptive approach using interviews, observations, and documentation review of LPPD-related records. The findings show that the 2024 Kepahiang Regency LPPD was submitted on schedule, supported by complete data contributions from relevant OPDs and the use of the SILPPD digital reporting system. Regular coordination meetings, leadership monitoring, and the experience of reporting staff were identified as important factors supporting timely and accurate preparation. Nevertheless, several practical challenges remained, including differences in data interpretation among OPDs, uneven technical capacity, and the need for continuous adaptation to system updates. These findings indicate that successful LPPD preparation should not be viewed merely as procedural compliance, but as the result of interaction between organizational leadership, institutional collaboration, administrative competence, and digital governance support. This study contributes to the literature by offering an integrated perspective on LPPD success and by distinguishing between administrative success, reflected in timeliness and completeness, and substantive success, reflected in the use of reports for governance improvement, policy learning, and better public service management outcomes.
EVALUATION OF THE THREE IN ONE (3IN1) BEREAVEMENT PROGRAM IN BENGKULU CITY Anshar Amin; Sugeng Suharto; Adityo Pratikno Ramadhan
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20682754

Abstract

The 3in1 Bereavement Program initiated by the Bengkulu City Government is an innovation in population administration services that integrates the issuance of death certificates, updates to Family Cards, and renewal of electronic ID cards in a single process through a proactive service delivery mechanism. Although this program has been running since 2021 and demonstrates high effectiveness, it still operates without a formal legal foundation in the form of a Mayor's Regulation, relying solely on a Mayor's Decree. This study aims to evaluate program implementation using the Context, Input, Process, and Product (CIPP) model and identify factors contributing to delays in regulatory formalization. Using a qualitative case study approach, the research employs in-depth interviews, observations, and document analysis. Evaluation results show the program is effective across context, input, process, and product dimensions. However, delays in regulatory formalization are caused by four main factors: prioritization of responsiveness over legal certainty, limitations in legal human resources at the Department of Population and Civil Registration, complexity of regional regulation formation procedures, and weak momentum in the legislative process. The implications of the absence of formal regulation create vulnerabilities regarding program sustainability, limited accountability, and obstacles to policy replication.
Policy Communication In Protecting Women And Children: A Study Of Local Regulation Implementation By PPKBP3A Kepahiang District In Preventing Sexual Violence Ade Irawati; Sugeng Suharto; Gushevinalti
Jurnal Khabar: Komunikasi dan Penyiaran Islam Vol. 8 No. 1 (2026): Juni
Publisher : STAI Bumi Silampari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37092/khabar.v8i1.1532

Abstract

This article examines the communication dimensions of public policy implementation in the context of women and children's protection against sexual violence in Kepahiang District, Bengkulu Province, Indonesia. Using Local Regulation No. 10 of 2016 on Protection of Women and Children from Acts of Violence as the normative basis, this study analyzes how the Office of Population Control, Family Planning, Women's Empowerment and Child Protection (PPKBP3A) communicates prevention programs to the public, coordinates with stakeholders, and conveys policy messages to potential beneficiaries and the community at large. Drawing on Mazmanian and Sabatier's (1983) policy implementation framework and feminist communication theory, the study employs a qualitative-descriptive approach with in-depth interviews, participatory observation, and document analysis. Findings reveal that while institutional frameworks exist, critical communication gaps persist: gender-biased messaging, victim-blaming cultural narratives, and weak inter-agency information flows significantly reduce the effectiveness of prevention campaigns. The study further documents that in Bengkulu Province, 207 sexual violence cases involving children were recorded in 2024 by the Ministry of Women's Empowerment and Child Protection (KemenPPA), with Kepahiang District reporting 15 cases in early 2025. These figures point to a systemic failure where policy communication fails to disrupt patriarchal social structures that normalize violence. The article recommends a gender-responsive communication strategy, stronger coordination networks, and community-based messaging frameworks to enhance policy effectiveness.
Kajian Evaluasi Peraturan Daerah Kota Lubuk Linggau Nomor 14 Tahun 2021 Tentang Lembaga Adat Fikri Median; Sugeng Suharto; Jatmiko Yogopriyatno
Jurnal STIA Bengkulu Vol 12 No 2 (2026): Juli
Publisher : STIA Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56135/jsb.v12i2.343

Abstract

Penelitian ini bertujuan mendeskripsikan tingkat implementasi Peraturan Daerah Kota Lubuk Linggau Nomor 14 Tahun 2021 tentang Lembaga Adat berdasarkan empat aspek evaluasi. Menggunakan pendekatan kuantitatif deskriptif dengan total sampling sebanyak 48 responden, analisis mencakup mean, standar deviasi, koefisien variasi, modus, dan analisis kesenjangan. Hasil penelitian menunjukkan bahwa implementasi Perda secara keseluruhan berada pada kategori Sedang (Perlu Perbaikan) dengan mean keseluruhan 2,28 (75,9% dari skor ideal 3,00). Aspek partisipasi dan kendala memperoleh nilai terendah (mean=2,19; gap=0,81), sedangkan aspek perbaikan program mencapai nilai tertinggi (mean=2,34; gap=0,66). Sosialisasi Perda yang belum merata dan berkelanjutan, keterbatasan anggaran, ketidakjelasan struktur lembaga adat, serta lemahnya koordinasi antaraktor menjadi hambatan utama yang perlu segera ditangani secara sistemik.
MANAJEMEN VIRTUAL OFFICE BERBASIS PLATFORM DIGITAL DI PERUSAHAAN GRAB BENGKULU Lathifatul Ainy; Sugeng Suharto; Gushevinalti
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 2, Juni 2026 Release
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.48252

Abstract

This study aims to analyze the implementation of digital platform-based virtual office management at Grab Bengkulu and identify how digital platforms support management functions, including planning, organizing, directing, and controlling (POAC). This research employed a qualitative approach with a case study method. Data were collected through in-depth interviews, observation, and documentation involving management and employees engaged in the virtual work system at Grab Bengkulu. The findings indicate that the implementation of virtual offices is supported by various digital platforms such as WhatsApp, Zoom Meetings, Google Drive, and the company’s internal operational system. These platforms facilitate work coordination, communication, decision-making, performance monitoring, and human resource management in an online environment. The planning function is implemented through digitally based work targets and flexible operational strategies. The organizing function is reflected in structured task distribution and virtual coordination. The directing function is carried out through digital leadership and intensive online communication, while the controlling function is implemented through data-based evaluation systems and real-time performance monitoring. This study concludes that digital platform-based virtual office management improves work flexibility, coordination effectiveness, and organizational operational efficiency, although challenges remain in maintaining communication, work discipline, and employee supervision in a virtual work environment.
Kualitas Pelayanan Pengajuan Klaim Jaminan Kecelakaan Kerja (JKK) di BPJS Ketenagakerjaan Bengkulu Abellia Syahrani; Sugeng Suharto; Yorry Hardayani
PUBLICNESS: Journal of Public Administration Studies Vol. 5 No. 3 (2026): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v5i3.425

Abstract

This study aims to describe and analyze the quality of service in processing Work Accident Insurance (JKK) claims at the BPJS Ketenagakerjaan office in Bengkulu. The background of this study is based on the importance of public services that are fast, accurate, transparent, and responsive in fulfilling the rights of participants in the employment social security program, especially since obstacles are still encountered in both manual and online services, such as long lines, incomplete documentation, network disruptions, and participants’ limited understanding of digital services. This study employs a descriptive qualitative approach. Data collection techniques included observation, interviews, and documentation. Research informants consisted of the Head of the Service Division, service staff, and members of the public who use the services of the Bengkulu BPJS Ketenagakerjaan. The analysis of service quality was based on five dimensions: tangible evidence, reliability, responsiveness, assurance, and empathy. The results indicate that the quality of service for JKK claim submissions has generally been quite good. The tangibles dimension is supported by adequate service facilities, the neat appearance of staff, and the use of digital tools. The reliability, assurance, and empathy dimensions also demonstrate good implementation through consistent procedures and service that is secure, transparent, friendly, and non-discriminatory. However, responsiveness still needs to be improved, particularly in terms of providing information on requirements from the outset, managing waitlists, and assisting participants in using digital services. This study recommends improving infrastructure, raising awareness of procedures, and continuously optimizing digital services.
Implementasi Program Rumah Pangan Entas Stunting (RUMPES) dalam Menurunkan Angka Stunting di Kecamatan Pondok Kelapa Kabupaten Bengkulu Tengah Herlinawati, Herlinawati; Suharto, Sugeng; Pramudyasmono, Hajar G.
Journal of Authentic Research Vol. 5 No. 4 (2026): November
Publisher : LITPAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jar.v5i4.6059

Abstract

Penelitian ini bertujuan mendeskripsikan implementasi Program Rumah Pangan Entas Stunting (RUMPES), sebuah inovasi Pemerintah Kabupaten Bengkulu Tengah untuk mendukung percepatan penurunan stunting, di Kecamatan Pondok Kelapa. Penelitian menggunakan pendekatan kualitatif deskriptif dengan desain studi kasus dan kerangka implementasi kebijakan Edwards III yang mencakup komunikasi, sumber daya, disposisi, dan struktur birokrasi. Data diperoleh melalui observasi, wawancara, dan studi dokumentasi dari 11 informan yang dipilih secara purposif, terdiri atas lima pejabat pemerintah/layanan kesehatan, empat kader Tim Pendamping Keluarga, dan dua orang tua yang memiliki anak stunting. Data dianalisis melalui reduksi data, penyajian data, serta penarikan kesimpulan/verifikasi, dengan pemeriksaan keabsahan melalui triangulasi sumber dan teknik. Hasil menunjukkan bahwa komunikasi program berlangsung melalui sosialisasi, koordinasi, dan pelaporan berjenjang; sumber daya didukung oleh pelaksana lintas tingkat serta dana hibah APBD dan BOK puskesmas; disposisi pelaksana ditandai komitmen kader dan pemerintah daerah, tetapi belum didukung insentif tambahan; dan struktur birokrasi telah dibentuk melalui TPPS, TPPK, serta TPK di desa. Namun, penelitian belum menyediakan bukti mengenai cakupan sasaran, kecukupan sumber daya, konsistensi distribusi, atau perubahan status gizi. Karena itu, temuan mendukung kesimpulan mengenai proses implementasi RUMPES, bukan efektivitas program dalam menurunkan prevalensi stunting. This study describes the implementation of the Rumah Pangan Entas Stunting (RUMPES) Program, an innovation of the Central Bengkulu Regency Government to support accelerated stunting reduction, in Pondok Kelapa Subdistrict. A descriptive qualitative case-study design was employed using Edwards III's policy implementation framework, which comprises communication, resources, disposition, and bureaucratic structure. Data were collected through observation, interviews, and document review from 11 purposively selected informants: five government/health-service officials, four Family Assistance Team cadres, and two parents of stunted children. Data were analyzed through data reduction, data display, and conclusion drawing/verification, while credibility was strengthened through source and technique triangulation. The findings show that program communication was carried out through socialization, coordination, and tiered reporting; resources were supported by multi-level implementers and funding from regional budget grants and health-center operational assistance funds; implementer disposition was reflected in the commitment of cadres and local government, although no additional incentives were provided; and the bureaucratic structure was formalized through the district and subdistrict stunting-reduction teams and village-level Family Assistance Teams. However, the study did not provide evidence on target coverage, resource adequacy, distribution consistency, or changes in children's nutritional status. Therefore, the findings support conclusions about the implementation process rather than the effectiveness of RUMPES in reducing stunting prevalence.
Street-Level Bureaucratic Discretion in Integrated Public Services: A Study at the Bengkulu City Public Service Mall Nabilla Deti Syahraswati; Sugeng Suharto; Aries Munandar
KASTA : Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Vol. 6 No. 4 (2026): October
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/kasta.v6i4.4181

Abstract

Public service integration through One-Stop Shop (OSS) models such as Indonesia's Mal Pelayanan Publik (MPP) is widely promoted as a solution to bureaucratic fragmentation, yet the frontline officers who operationalize these systems retain considerable interpretive latitude. This study examines how discretion is exercised by frontline officers at the Bengkulu City Public Service Mall "Harapan dan Doa," applying Lipsky's street-level bureaucracy framework and extending it with an institutional-isomorphism lens. Employing a qualitative descriptive design, data were drawn from in-depth interviews with the Head of the MPP, licensing and non-licensing service officers, and service users, supplemented by field observation and document review, as a secondary analysis of a broader dataset previously examined through a good-governance lens. Findings show that officers exercise discretion across three recurring domains: interpreting standard operating procedures (SOPs) when cases fall outside documented scenarios, communicating service information inconsistently across counters despite shared regulatory references, and applying priority-queue rules flexibly for vulnerable groups under conditions of high demand. These patterns are consistent with coercive isomorphic pressure arising from layered regulation and escalation procedures that narrow officers' discretionary space, while the digital queuing and satisfaction-monitoring system (SIKEMON) illustrates an emerging system-level layer of discretion in which digital infrastructure reshapes, without eliminating, frontline judgment. The study contributes an empirically grounded account of street-level bureaucracy in an Indonesian integrated-service setting, a context still underexamined relative to the welfare and labour-inspection domains where the theory has predominantly been applied, and offers implications for SOP design, officer training, and digital-service governance
Co-Authors Abdul Aziz Zulhakim Abellia Syahrani Ade Irawati Adityo Pratikno Ramadhan Anita Pebri Fitriani Anshar Amin Aries Munandar Astirani, Verenica Nefa Fikri Median Firdaus Yuni Dharta Fitriani, Anita Pebri Gushevinalti, Gushevinalti Hardayani, Yorry Helena Br. Allagan Herlinawati Herlinawati Jatmiko Yogopriyatno Lathifatul Ainy Mateo Jose A. Vidal MTSimarmata, Marulam Nabilla Deti Syahraswati Nour Farozi Agus Pandu Logika Panji Suminar Pramudyasmono, Hajar G. Prasetyono Hendriarto Putri, Yollanda Arsyati Ramadhan, Adityo Pratikno Simanjuntak, Elsa Trifena S. Susianti, Yasmin Meri Titiek Kartika Hendrastiti Titiek Kartika Hendrastiti, Titiek Kartika Trinoviani, Inayah Yohanes Susanto Yunilisiah Yunilisiah