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All Journal Nyimak: Journal of Communication Sospol : Jurnal Sosial Politik Ilomata International Journal of Tax and Accounting Jurnal khabar: Komunikasi dan Penyiaran Islam Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Empiricism Journal WIDYANATA PESIRAH: Jurnal Administrasi Publik Journal of Research and Development on Public Policy Jurnal Stia Bengkulu : Committe To Administration For Education Quality
Suharto, Sugeng
Public Administration Department, University Of Bengkulu.
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Peran dan Upaya Pemerintah dalam Meningkatkan Kualitas Pelayanan Ibadah Haji di Kabupaten Bengkulu Utara Astirani, Verenica Nefa; Suharto, Sugeng; Yunilisiah, Yunilisiah
Empiricism Journal Vol. 7 No. 1: March 2026
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v7i1.4696

Abstract

Penelitian ini bertujuan untuk menganalisis peran dan upaya Pemerintah Kabupaten Bengkulu Utara dalam meningkatkan kualitas pelayanan ibadah haji. Penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Informan penelitian terdiri dari pejabat Bagian Kesejahteraan Rakyat, pihak Kantor Kementerian Agama Kabupaten Bengkulu Utara, serta jamaah haji. Analisis kualitas pelayanan dilakukan dengan memadukan kerangka peran pemerintah (regulator, dinamisator, fasilitator, dan katalisator) serta dimensi Hajjsequal yang meliputi health, guidance, accommodation, transportation, dan facilities. Hasil penelitian menunjukkan bahwa pemerintah daerah menjalankan perannya sebagai regulator melalui penyusunan kebijakan teknis dan pembentukan kepanitiaan manasik haji. Sebagai dinamisator, pemerintah menggerakkan kesiapan jamaah melalui pelaksanaan manasik yang terstruktur. Sebagai fasilitator, pemerintah menyediakan dukungan sarana dan prasarana, termasuk bantuan transportasi dan identitas daerah bagi jamaah. Sebagai katalisator, pemerintah membangun koordinasi lintas sektor dengan instansi terkait guna mendukung kelancaran pelayanan. Pada dimensi kualitas layanan, aspek guidance dan facilities tergolong baik, sedangkan aspek health dan accommodation masih memerlukan penguatan. Upaya peningkatan kualitas pelayanan dilakukan pada dataran input, proses, dan output, yang meliputi penguatan sumber daya manusia, pelaksanaan pelayanan yang terkoordinasi, serta hasil pelayanan yang dirasakan langsung oleh jamaah. Kebaruan penelitian ini terletak pada integrasi analisis peran pemerintah daerah dengan dimensi kualitas layanan haji berbasis Hajjsequal dalam konteks pemerintah kabupaten. Secara keseluruhan, Pemerintah Kabupaten Bengkulu Utara telah menunjukkan komitmen dalam meningkatkan kualitas pelayanan ibadah haji, meskipun penguatan regulasi daerah yang lebih komprehensif masih diperlukan untuk mendukung keberlanjutan pelayanan. The Role and Efforts of the Government in Improving the Quality of Hajj Service Delivery in Bengkulu Utara Regency Abstract This study aims to analyze the role and efforts of the North Bengkulu Regency Government in improving the quality of hajj services. The study employed a qualitative descriptive approach, with data collected through interviews, observations, and documentation. Research informants consisted of officials from the Public Welfare Division, representatives of the Ministry of Religious Affairs Office of North Bengkulu Regency, and hajj pilgrims. Service quality analysis was conducted by integrating the government role framework (regulator, dynamizer, facilitator, and catalyst) with the Hajjsequal dimensions, namely health, guidance, accommodation, transportation, and facilities. The findings show that the local government performed its role as a regulator through technical policy formulation and the establishment of hajj guidance committees. As a dynamizer, the government enhanced pilgrims’ readiness through structured hajj guidance programs. As a facilitator, it provided supporting facilities and infrastructure, including transportation assistance and regional identity attributes for pilgrims. As a catalyst, the government built cross-sectoral coordination with related institutions to support smooth service delivery. In terms of service quality, the guidance and facilities dimensions were relatively strong, while the health and accommodation dimensions still require improvement. Efforts to improve service quality were carried out at the input, process, and output levels, including human resource strengthening, coordinated service implementation, and service outcomes directly perceived by pilgrims. The novelty of this study lies in integrating the local government role framework with Hajj service quality dimensions based on Hajjsequal in the context of district-level governance. Overall, the North Bengkulu Regency Government has demonstrated commitment to improving the quality of hajj services, although stronger local regulations are still needed to ensure service sustainability.
Successful Compilation of the Regional Government Implementation Report (LPPD) in Kepahiang Regency in 2024 Putri, Yollanda Arsyati; Suharto, Sugeng; Ramadhan, Adityo Pratikno
Empiricism Journal Vol. 7 No. 1: March 2026
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v7i1.4719

Abstract

The preparation of the Regional Government Implementation Report (LPPD) is a mandatory obligation of local governments as a form of accountability to the central government for the implementation of regional autonomy and governance during one fiscal year, while also functioning as an instrument for performance evaluation, transparency, accountability, and development planning. However, studies on LPPD have generally emphasized regulatory compliance and administrative procedures, with limited attention to how leadership, coordination, staff competence, and digital systems interact in shaping reporting success at the local level. This study aims to analyze the success of the 2024 Kepahiang Regency LPPD preparation based on timeliness of submission, completeness of data, accuracy of performance indicators, coordination among Regional Apparatus Organizations (OPDs), and compliance with technical guidelines. The Research employed a qualitative descriptive approach using interviews, observations, and documentation review of LPPD-related records. The findings show that the 2024 Kepahiang Regency LPPD was submitted on schedule, supported by complete data contributions from relevant OPDs and the use of the SILPPD digital reporting system. Regular coordination meetings, leadership monitoring, and the experience of reporting staff were identified as important factors supporting timely and accurate preparation. Nevertheless, several practical challenges remained, including differences in data interpretation among OPDs, uneven technical capacity, and the need for continuous adaptation to system updates. These findings indicate that successful LPPD preparation should not be viewed merely as procedural compliance, but as the result of interaction between organizational leadership, institutional collaboration, administrative competence, and digital governance support. This study contributes to the literature by offering an integrated perspective on LPPD success and by distinguishing between administrative success, reflected in timeliness and completeness, and substantive success, reflected in the use of reports for governance improvement, policy learning, and better public service management outcomes.
EVALUATION OF THE THREE IN ONE (3IN1) BEREAVEMENT PROGRAM IN BENGKULU CITY Anshar Amin; Sugeng Suharto; Adityo Pratikno Ramadhan
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20682754

Abstract

The 3in1 Bereavement Program initiated by the Bengkulu City Government is an innovation in population administration services that integrates the issuance of death certificates, updates to Family Cards, and renewal of electronic ID cards in a single process through a proactive service delivery mechanism. Although this program has been running since 2021 and demonstrates high effectiveness, it still operates without a formal legal foundation in the form of a Mayor's Regulation, relying solely on a Mayor's Decree. This study aims to evaluate program implementation using the Context, Input, Process, and Product (CIPP) model and identify factors contributing to delays in regulatory formalization. Using a qualitative case study approach, the research employs in-depth interviews, observations, and document analysis. Evaluation results show the program is effective across context, input, process, and product dimensions. However, delays in regulatory formalization are caused by four main factors: prioritization of responsiveness over legal certainty, limitations in legal human resources at the Department of Population and Civil Registration, complexity of regional regulation formation procedures, and weak momentum in the legislative process. The implications of the absence of formal regulation create vulnerabilities regarding program sustainability, limited accountability, and obstacles to policy replication.
Policy Communication In Protecting Women And Children: A Study Of Local Regulation Implementation By PPKBP3A Kepahiang District In Preventing Sexual Violence Ade Irawati; Sugeng Suharto; Gushevinalti
Jurnal Khabar: Komunikasi dan Penyiaran Islam Vol. 8 No. 1 (2026): Juni
Publisher : STAI Bumi Silampari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37092/khabar.v8i1.1532

Abstract

This article examines the communication dimensions of public policy implementation in the context of women and children's protection against sexual violence in Kepahiang District, Bengkulu Province, Indonesia. Using Local Regulation No. 10 of 2016 on Protection of Women and Children from Acts of Violence as the normative basis, this study analyzes how the Office of Population Control, Family Planning, Women's Empowerment and Child Protection (PPKBP3A) communicates prevention programs to the public, coordinates with stakeholders, and conveys policy messages to potential beneficiaries and the community at large. Drawing on Mazmanian and Sabatier's (1983) policy implementation framework and feminist communication theory, the study employs a qualitative-descriptive approach with in-depth interviews, participatory observation, and document analysis. Findings reveal that while institutional frameworks exist, critical communication gaps persist: gender-biased messaging, victim-blaming cultural narratives, and weak inter-agency information flows significantly reduce the effectiveness of prevention campaigns. The study further documents that in Bengkulu Province, 207 sexual violence cases involving children were recorded in 2024 by the Ministry of Women's Empowerment and Child Protection (KemenPPA), with Kepahiang District reporting 15 cases in early 2025. These figures point to a systemic failure where policy communication fails to disrupt patriarchal social structures that normalize violence. The article recommends a gender-responsive communication strategy, stronger coordination networks, and community-based messaging frameworks to enhance policy effectiveness.
Kajian Evaluasi Peraturan Daerah Kota Lubuk Linggau Nomor 14 Tahun 2021 Tentang Lembaga Adat Fikri Median; Sugeng Suharto; Jatmiko Yogopriyatno
Jurnal STIA Bengkulu Vol 12 No 2 (2026): Juli
Publisher : STIA Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56135/jsb.v12i2.343

Abstract

Penelitian ini bertujuan mendeskripsikan tingkat implementasi Peraturan Daerah Kota Lubuk Linggau Nomor 14 Tahun 2021 tentang Lembaga Adat berdasarkan empat aspek evaluasi. Menggunakan pendekatan kuantitatif deskriptif dengan total sampling sebanyak 48 responden, analisis mencakup mean, standar deviasi, koefisien variasi, modus, dan analisis kesenjangan. Hasil penelitian menunjukkan bahwa implementasi Perda secara keseluruhan berada pada kategori Sedang (Perlu Perbaikan) dengan mean keseluruhan 2,28 (75,9% dari skor ideal 3,00). Aspek partisipasi dan kendala memperoleh nilai terendah (mean=2,19; gap=0,81), sedangkan aspek perbaikan program mencapai nilai tertinggi (mean=2,34; gap=0,66). Sosialisasi Perda yang belum merata dan berkelanjutan, keterbatasan anggaran, ketidakjelasan struktur lembaga adat, serta lemahnya koordinasi antaraktor menjadi hambatan utama yang perlu segera ditangani secara sistemik.
Co-Authors Abdul Aziz Zulhakim Ade Irawati Adityo Pratikno Ramadhan Anita Pebri Fitriani Anshar Amin Astirani, Verenica Nefa Fikri Median Firdaus Yuni Dharta Fitriani, Anita Pebri Gushevinalti Helena Br. Allagan Jatmiko Yogopriyatno Mateo Jose A. Vidal MTSimarmata, Marulam Nour Farozi Agus Pandu Logika Panji Suminar Prasetyono Hendriarto Putri, Yollanda Arsyati Ramadhan, Adityo Pratikno Simanjuntak, Elsa Trifena S. Susianti, Yasmin Meri Titiek Kartika Hendrastiti Titiek Kartika Hendrastiti, Titiek Kartika Trinoviani, Inayah Yohanes Susanto Yunilisiah Yunilisiah