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All Journal JURNAL RELASI STIE MANDALA JEMBER JPBM (Jurnal Pendidikan Bisnis dan Manajemen) JURNAL PENDIDIKAN EKONOMI: Jurnal Ilmiah Ilmu Pendidikan, Ilmu Ekonomi dan Ilmu Sosial Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Referensi : Jurnal Ilmu Manajemen dan Akuntansi JURNAL LENTERA BISNIS Jurnal Pendidikan dan Kewirausahaan Jurnal Pengabdian Masyarakat Asia Journal of Economics and Business UBS Bursa : Jurnal Ekonomi dan Bisnis Jurnal ekonomi Manajemen dan Bisnis (JUBIS) AMMA : Jurnal Pengabdian Masyarakat Relasi : Jurnal Ekonomi
Mohammad Bukhori
Institut Teknologi Dan Bisnis Asia Malang
Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Nursing Social Sciences Other

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Journal : Referensi : Jurnal Ilmu Manajemen dan Akuntansi

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KUALITAS PELAYANAN INSTITUSI PENDIDIKAN TERHADAP KEPUASAN SISWA SMK NEGERI 4 MALANG Aman Santoso; Widi Dewi Ruspitasari; Moh. Bukhori
Referensi : Jurnal Ilmu Manajemen dan Akuntansi Vol 9, No 2 (2021)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/ref.v9i2.1828

Abstract

This study aims to determine how the service quality of educational institutions on student satisfaction at SMK Negeri 4 Malang. The sample that has been used were all students of class XI SMKN 4 Malang taken through a total sampling technique in order to obtain 260 students. Collec ted data through observation, interviews and questionnaires by testing the quality of service through five variable indicators, namely tangible, reliability variable, responsiveness variable, assurance variable, and empathy variable using Likert scale. The results of this study was indicate that the tangible, reliability and responsiveness variables have a negative and insignificant ef fect, while the assurance and sympathy variables have a positive influence on student satisfaction at SMKN 4 Malang. This is because the guarantee is able to provide feedback to students by providing trust and a sense of security, while the empathy variable is able to provide a sense of comfort in understanding the needs of students so that they can provide service satisfaction for SMKN 4 Malang students in these two aspects.
Co-Authors Ade Rahman Agus Purnomo Sidi Ahmad Junaedi Aman Santoso Anjaningrum, Widiya Dewi Djafar ravensky Dwiyani Sudaryanti ERLYANA KUSUMA DEWI ERLYANA KUSUMA DEWI Fadilla Cahyaningtyas Fathorrahman Fitriyah Yuliani Hanif, Rifki Henny Sumiaty Intan Rizda Esti Saputri Iqbal Saladin Harahap Justita Dura Liwindo Palemi mulyaningtyas, mulyaningtyas Murtianingsih Nanik Wilujeng Puspa Dewi, Mariana Roli Ananta Yuono Syaiful Bahri Tatik Budiarti Tin Agustina Tin Agustina Tin Agustina Karnawati Tin Agutina Karnawati Tria Warsa Enggal Tutik Ekasari Vinnafatun Vinnafatun Whisnu Pambudi Luhur Widi Dewi Ruspitasari Yani Elviani Lestari Yogatama, Ahmad Nizar Yulia Puspita