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All Journal J@TI (TEKNIK INDUSTRI) Jurnal Ilmiah Teknologi dan Rekayasa Techno.Com: Jurnal Teknologi Informasi MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) Forum Ilmu Sosial Jurnal Adabiya Edulib Lentera Pustaka Jurnal Kajian Informasi & Perpustakaan JIPI (Jurnal Ilmu Perpustakaan dan Informasi) Jurnal Tamaddun Populis : Jurnal Sosial dan Humaniora Publication Library and Information Science Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Jurnal Informatika Jurnal Khatulistiwa Informatika HIGIENE: Jurnal Kesehatan Lingkungan JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Jurnal Pilar Nusa Mandiri Jurnal Penelitian Pendidikan IPA (JPPIPA) JURNAL YAQZHAN: Analisis Filsafat, Agama dan Kemanusiaan Indonesian Journal of Artificial Intelligence and Data Mining JRST (Jurnal Riset Sains dan Teknologi) JOURNAL OF APPLIED INFORMATICS AND COMPUTING Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Angkasa: Jurnal Ilmiah Bidang Teknologi Martabe : Jurnal Pengabdian Kepada Masyarakat International Journal of Community Service Learning JURNAL GOVERNANSI Cakrawala: Jurnal Litbang Kebijakan Tibanndaru : Jurnal Ilmu Perpustakaan dan Informasi Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Kesehatan Medical Technology and Public Health Journal Applied Technology and Computing Science Journal Dinasti International Journal of Education Management and Social Science Journal of Economics, Business, and Government Challenges MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial Jurnal Informasi dan Teknologi Jatilima : Jurnal Multimedia Dan Teknologi Informasi Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Bubungan Tinggi: Jurnal Pengabdian Masyarakat J-3P (Jurnal Pembangunan Pemberdayaan Pemerintahan) Info Bibliotheca: Jurnal perpustakaan dan ilmu Informasi Teknosains : Jurnal Sains,Teknologi dan Informatika Journal of Computer Networks, Architecture and High Performance Computing Unilib: Jurnal Perpustakaan Jurnal Pemerintahan dan Kebijakan (JPK) BIOLOVA Journal of Technology and Informatics (JoTI) Az-Zahra: Journal of Gender and Family Studies Media Pustakawan Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi Bidik : Jurnal Pengabdian kepada Masyarakat Journal of Law, Poliitic and Humanities Jurnal Ilmu Multidisplin Malcom: Indonesian Journal of Machine Learning and Computer Science MIMBAR INTEGRITAS Journal of Governance and Social Policy Eduvest - Journal of Universal Studies SATIN - Sains dan Teknologi Informasi Journal of Economics and Management Scienties Riwayat: Educational Journal of History and Humanities (Journal of Environmental Sustainability Management) Indonesian Governance Journal : Kajian Politik-Pemerintahan Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Jurnal Informatika
Imam Yuadi
Departemen Ilmu Informasi Dan Perpustakaan, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Airlangga
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Journal : Applied Technology and Computing Science Journal

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Optimizing Library Visitor Satisfaction Analysis with Machine Learning Nurahman, Yeni Fitria; Yuadi, Imam
TEKNOLOGI DITERAPKAN DAN JURNAL SAINS KOMPUTER Vol 8 No 1 (2025): June
Publisher : Universitas Nahdlatul Ulama Surabaya

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Abstract

In today’s increasingly digital era, libraries continue to play a vital role as centers of information, knowledge, and culture. Despite the widespread availability of online information, libraries remain essential for providing diverse resources, services, and convenient facilities. The role of libraries has evolved to meet the needs and expectations of visitors, requiring ongoing innovation in services and amenities to ensure user satisfaction. This study aims to assess the level of visitor satisfaction at UNUSA Library regarding the services provided. The research utilized questionnaire data, initially collected from 802 respondents, of which 224 valid responses were analyzed. Furthermore, this study compares the predictive performance of three machine learning methods K-Nearest Neighbor, Decision Tree, and Support Vector Machine to determine which method achieves the highest accuracy in predicting visitor satisfaction. The analysis was conducted using the Orange Data Mining application as the prediction model. The results indicate that library visitors generally report a high level of satisfaction, with certain services rated more positively than others, and that machine learning models can effectively predict satisfaction levels based on visitor feedback.
Co-Authors AA Sudharmawan, AA Achmad Djunawan Albigaeri, Syahruly Nizar Alifka Cellina Velby Anastasya, Diva Berta Andini, Aulia Rizqi Anggraini, Pramudya Galuh Suci Artha Rachma Widiastuti Azmi, Muhammad Izharul Baihaqie, Owen Berliani, Kezia Putri Cahyani, Retno Tri Christia, Tifani Dewi Condro Rahino Mustikaning Pawestri Dama Putri, Kania Dewanty, Alifia Kaltsum Dwisusilo, Aditya Endang Gunarti Enny Mar’atus Sholihah Erika Putri Fadilia Rinarwastu, Fadilia Febriano, Rizki Dwi Ferdiansah, Gilang Fitri Mutia, Fitri Fitria Wulandari, Martina Gunarti, Endang Halim, Yunus Abdul Handari Niken Anggraini Hapsari, Ratih Addina Hardevianty, Melissa Yunda Hasna, Dhia Alifia Izdihar Hendrawati, Lucy Dyah Ira Puspitasari Ira Puspitasari Ismi Choirunnisa Prihatini Kartika Sari, Della Kezia Rahmawati Santosa Koko Srimulyo Lathifah, Lathifah Lestari, Santi Dwi Desy Lifindra, Stevanie Aurelia M Kafi Maulana M. Fariz Fadillah Mardianto Mahardika, Synthia Amelia Putri Margono, Hendro Mariyadi, Budiyan Marsaa Salsabiila Maulidah, Nofiyah Mayasari, Sentri Indah Melati Purba Bestari, Melati Purba Mochammad Edris Effendi Muhammad Rafi Raihan Nabilla Salsabil Damayanti Zahraa Nainunis, Mas Akhmad Nazikhah, Nisak Ummi Niken Ayu Pratiwi, Bertha Novia, Asradiani Nur Muhammad, Rizqi Nurahman, Yeni Fitria Nurul Firdausy Palupi, Inggrid Nindia Aprila Pradhana, Andrea Thrisiawan Prasetyo Yuwinanto, Helmy Prasyesti Kurniasari, Meinia Prayitna, Thomas Wigung Aji Purba, Trie Dinda Maharani Putra, Dwi Permana Putra, Nawwaf Faruq Adina Putri Kinanti, Novrianti Putri, Selviana Azzira Ragil Tri Atmi, Ragil Tri Rahmadani, Sinta Raihanzaki, Raka Gading Ratih Addina Hapsari Rosiana, Lidya Rosyani, Widha Sabayu, Brian Sabrina Hartianingrum, Hikmah Sabrina Nur Amalia Safina Innaf Mia Ardelia Salsabila, Chyntia Shafa Santoso, Yuniawan Heru Sari, Tri Kartika Setiadi, Yusuf Sheva Alana Brilianty Sinta Rahmadani Soesantari, Tri Sufryanto, Sukma Sugihartati, Rahma Suhada, Hofur Tikamidia, Sonia Tri Hadi Wicaksono Triandari, Ayu Ullin Nihaya Unas, Frisca Maria Vilosa, Bias Vivia Adriyanti, Elvetta Wardani, Hesti Ari Wettebossy, Anita Elizabeth Wildan Habibi Yuwinanto, Helmy Prasetyo Zidny, Irvan