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Amelia Setiawan
Universtas Katolik Parahyangan
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Journal : journal of intelligent decision support system idss

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The influence of system quality, information quality, and service quality on the net benefit of academic information systems with user satisfaction as an intervening variable Ivana Melinda; Amelia Setiawan; Samuel Wirawan; Hamfri Djajadikerta
Journal of Intelligent Decision Support System (IDSS) Vol 6 No 3 (2023): September : Intelligent Decision Support System (IDSS)
Publisher : Institute of Computer Science (IOCS)

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Abstract

The increasing interest of young people to occupy tertiary institutions of education, the higher the level of competition that exists. Therefore, every tertiary institution is competing to improve the quality of education by developing Student Portal. This study aims to determine how the influence of system quality, information quality, and service quality on net benefits mediated by student portal user satisfaction. This research was conducted by collecting 59 primary data of respondents through a questionnaire. The analytical test tool used SmartPLS v.3.2.7 with the SEM (Structural Equation Modeling) analysis method. The results of this study indicate that the quality of information and service quality has an influence on student portal user satisfaction, user satisfaction has an influence on net benefits, while the effect of system quality on user satisfaction cannot be proven statistically. In this situation, system quality, information quality, and service quality have a weak effect on net benefits with user satisfaction as a mediating variable
Co-Authors Adela Aditya Gunadi Agnes Marcella Virginia Agus Hasan P.A Agustinus Susilo Aldifayan, Nisrina Alma Nabila Kuntoro Putri Andrew Christian Sudjono Andrew Christian Sudjono Andriana, Gisella Angela Kayla Jannessa Agustinus Angelina Cindy Setiawan Anjarany, Shabrina Antonio Alfio Antonio Alfio Antonius Bimo Rentor Audrey Aurelia Bambang Wiharto Binekas, Bani Budiana Gomulia Calista, Nissa Chatherine Melinda Clarissa Aleta Hartono Junus Damajanti Tanumihardja Devinsa Aurelle Gunawan Devita Wulandari Dewanti, Monica Paramita Ratna Putri Djadjadikerta, Hamfri Enung Nurhayati Fanji Farman Fannyra Lianty Felita Aileen Fernando Mulia Fransisca Ardieta Amabel Christy Fransisca Elza Gisella Andriana Glorie Fajar Paularine Golda Chrissty Natalie Grace Meyliana Hermawan Gunawan, Agnes Regina Gustantio, Esther Rendy Gwendry Ramadhany Hafiz Rahmansyah Yusup Haki, Billy Adriyadi Halim, Fidelia Vanessa Hamfri Djajadikerta Hanna Priscilla Haryanto Haryanto Haryono, Jane Magdalena Heryadi , Alicya Ina Nusuki Intan, Angela Irfan Haryanto Irma Suryani Iskandar, Sesilia Abigail Ivana Melinda Jeremy Evan Yusuf Jesslyn, Vellicia Jesslyn Jocelyn Andhari Avrilly Joseph Ferigandhi Bede Joseph Ferigandhi Bede Josephine Patricia Bunga Rimta Joychristy, Eveline Judith Tagal Gallena Sinaga Katlea Fitriani Kenisha Arvianetta Sutantio Khaliza, Lidya Adisti Ghaida Nur Kusuma Natita, Rendi Lidwina Andrea Gunarso Lilian Danil Lusanjaya, Gery Lusia Victolia Maengkom, Miriam Renee Magnaz Lestira Oktaroza Marcella Virginia, Agnes Marshanda Azalia Maura Wulan Michael Michael Miriam Renee Maengkom Monica, Cassia Muhammad Rizal Satria Muhammad Syahrudin Muliawati Muliawati Nikolaus, Khoe Felicia Nina Septina Noviana, Yosephine Artha Nurhadewa, Kresna Nurwijayanti Patrick Pebrian Pratama Phanduwinata, Catherine Puji Astuti Rahayu Rahman, Erpi Registiany, Via Renisha Retno L. Adriani Ria Satyarini Rizki Indrawan Rizki Indrawan Robert Vincent Kristanto Rustanto, Vina Regina Samuel Wirawan Sandra Faninda Santoso, Nathalia Sasmitapura, Angga Setiawan, Stanley Shafira Meiza Paradisha Shavinna Dwi Gunawan Stephen Sanjaya Kusnandar Sudjono, Andrew Christian Susilo, Agustinus Sylvia Fettry E.M Tanaya, Alicia Valencia, Jessica Valerie Vania Vashti Vareen Canovala Veronika Veronika Vicky Dzaky Cahaya Putra Viony Fransiska Yane Devi Anna Yeremias Budi Irawan Yogi Ginanjar Yusuf, Jeremy Evan Yuwono, Aurelia Marvetta