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Amelia Setiawan
Fakultas Ekonomi Universitas Katolik Parahyangan
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Journal : Journal of Intelligent Decision Support System (IDSS)

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The influence of system quality, information quality, and service quality on the net benefit of academic information systems with user satisfaction as an intervening variable Ivana Melinda; Amelia Setiawan; Samuel Wirawan; Hamfri Djajadikerta
Journal of Intelligent Decision Support System (IDSS) Vol 6 No 3 (2023): September : Intelligent Decision Support System (IDSS)
Publisher : Institute of Computer Science (IOCS)

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Abstract

The increasing interest of young people to occupy tertiary institutions of education, the higher the level of competition that exists. Therefore, every tertiary institution is competing to improve the quality of education by developing Student Portal. This study aims to determine how the influence of system quality, information quality, and service quality on net benefits mediated by student portal user satisfaction. This research was conducted by collecting 59 primary data of respondents through a questionnaire. The analytical test tool used SmartPLS v.3.2.7 with the SEM (Structural Equation Modeling) analysis method. The results of this study indicate that the quality of information and service quality has an influence on student portal user satisfaction, user satisfaction has an influence on net benefits, while the effect of system quality on user satisfaction cannot be proven statistically. In this situation, system quality, information quality, and service quality have a weak effect on net benefits with user satisfaction as a mediating variable
Co-Authors Agus Hasan P.A Aldifayan, Nisrina Andrew Christian Sudjono Andrew Christian Sudjono Andriana, Gisella Anjarany, Shabrina Antonius Bimo Rentor Binekas, Bani Budiana Gomulia Calista, Nissa Chatherine Melinda Damajanti Tanumihardja Devinsa Aurelle Gunawan Devita Wulandari Dewanti, Monica Paramita Ratna Putri Dewanti, Monica Paramita Ratna Putri Djadjadikerta, Hamfri Faninda, Sandra Fanji Farman Fernando Mulia Fransisca Elza Gisella Andriana Gunawan, Agnes Regina Gustantio, Esther Rendy Haki, Billy Adriyadi Halim, Fidelia Vanessa Hamfri Djajadikerta Hamfri Djajadikerta Haryanto Haryanto Haryanto Haryanto Haryanto Haryanto Haryono, Jane Magdalena Intan, Angela Irfan Haryanto Irma Suryani Ivana Melinda Jeremy Evan Yusuf Joychristy, Eveline Judith Tagal Gallena Sinaga Katlea Fitriani Kenisha Arvianetta Sutantio Khaliza, Lidya Adisti Ghaida Nur Kusuma Natita, Rendi Lidwina Andrea Gunarso Lilian Danil Lusanjaya, Gery Lusia Victolia Maengkom, Miriam Renee Magnaz Lestira Oktaroza Maratno, Sylvia Fettry Elvira Marcella Virginia, Agnes Michael Michael Monica, Cassia Muliawati Muliawati Nikolaus, Khoe Felicia Nina Septina Nurhadewa, Kresna Nurwijayanti Nusuki, Ina Patrick Pebrian Pratama Phanduwinata, Catherine Puji Astuti Rahayu Rahman, Erpi Registiany, Via Retno L. Adriani Ria Satyarini Rizki Indrawan Rustanto, Vina Regina Samuel Wirawan Sandra Faninda Santoso, Nathalia Sasmitapura, Angga Setiawan, Stanley Sudjono, Andrew Christian Susilo, Agustinus Sylvia Fettry E.M Sylvia Fettry Elvira Maratno Tanaya, Alicia Valerie Vareen Canovala Veronika Veronika Vicky Dzaky Cahaya Putra Yogi Ginanjar Yusuf, Jeremy Evan Yuwono, Aurelia Marvetta