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All Journal Ta´dib Jurnal Pendidikan Agama Islam AL-ATHFAL : JURNAL PENDIDIKAN ANAK MANAGERIA: Jurnal Manajemen Pendidikan Islam Jurnal Pendidikan Madrasah Edulab : Majalah Ilmiah Laboratorium Pendidikan Jurnal Pendidikan Islam Global Educational Research Review
Ali Murfi
Islamic Education Management Study Program, Universitas Islam Negeri Sunan Kalijaga, Indonesia
Religion Education Social Sciences Other

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Evaluating Academic Service Quality at Universitas Sains Al-Qur’an Wonosobo: A SERVQUAL-Based Analysis of Student Satisfaction and Improvement Priorities Fatmawati, Ria; Murfi, Ali
Global Educational Research Review Vol. 2 No. 1 (2025)
Publisher : MyResearch ID Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71380/GERR-10-2024-17

Abstract

Purpose –  This study examines the quality of academic services at Universitas Sains Al-Qur’an (UNSIQ) Wonosobo, focusing on student satisfaction and identifying key service gaps based on the SERVQUAL model. The study aims to provide actionable recommendations for improving service quality by analyzing the gaps between student expectations and actual service delivery. Methods/Design/Approach – A quantitative approach was adopted, using a survey distributed to 952 students across six faculties. The SERVQUAL model informed the design of the questionnaire, which measured the importance and satisfaction of academic services through a 5-point Likert scale. Importance-Performance Analysis (IPA) was applied to identify priority areas for improvement. Data validity and reliability were tested using SPSS. Findings – Significant gaps were found in UNSIQ’s academic services, particularly in the Tangibles dimension, where the largest gap (1.71) was in internet access. Other dimensions such as Reliability and Responsiveness also showed noticeable gaps. The findings indicate the urgent need for improvement in digital infrastructure to enhance student satisfaction. Originality/Value – This study adds to the literature on service quality in higher education by applying the SERVQUAL model in the context of an Indonesian university. The findings align with international studies on the importance of infrastructure and service quality in shaping student satisfaction and institutional loyalty. The study also provides actionable recommendations for UNSIQ, which can serve as a reference for similar institutions seeking to improve service quality. Practical Implications – The research suggests that UNSIQ should prioritize enhancing both physical and digital infrastructure to better meet student expectations. Implementing regular feedback mechanisms could further align services with student needs, thereby increasing satisfaction and loyalty. Keywords Academic service quality, student satisfaction, SERVQUAL, higher education, Importance-Performance Analysis (IPA) Paper type Research paper
Impact of Entrepreneurial Leadership on Teacher Creativity: The Mediating Role of School Culture in Indonesian Public Senior Secondary Schools Machali, Imam; Murfi, Ali; Yani, Zhou
Global Educational Research Review Vol. 1 No. 1 (2024)
Publisher : MyResearch ID Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71380/GERR-08-2024-18

Abstract

Purpose – This study explores the relationship between entrepreneurial leadership, school culture, and teachers' creativity within public senior secondary schools in Yogyakarta, Indonesia. The research aims to determine whether entrepreneurial leadership directly influences teacher creativity or whether its impact is mediated through the school culture. Methods/Design/Approach – A quantitative survey methodology was employed, collecting data from 136 teachers across multiple schools in Yogyakarta. Structural Equation Modelling Partial Least Squares (SEM-PLS) was used to analyze the relationships between the variables, including entrepreneurial leadership, school culture, and teachers' creativity. Findings – The results reveal that entrepreneurial leadership does not directly enhance teachers' creativity within the studied context. However, entrepreneurial leadership significantly contributes to a conducive school culture, which in turn positively impacts teachers' creativity. The study identifies school culture as a critical mediator, suggesting that the influence of entrepreneurial leadership on creativity is indirect and operates primarily through the development of a supportive environment. Originality/Value – This study provides new insights into the applicability of entrepreneurial leadership in educational settings, particularly in Indonesia. It challenges the assumption that entrepreneurial leadership directly fosters creativity and underscores the importance of school culture as a mediator. Practical Implications – The findings emphasize the importance of developing a supportive school culture to foster creativity among teachers. Educational leaders should focus on building environments that encourage innovation, collaboration, and growth. Policymakers can support this by integrating entrepreneurial leadership practices with strategies to cultivate a positive school culture, enhancing overall teacher creativity and effectiveness. Keywords Entrepreneurial leadership, school culture, teacher creativity, educational leadership, Indonesian schools. Paper type Research paper
Spiritual Leadership, Organizational Culture, and Self-Efficacy as Predictors of Lecturer Performance in Indonesian Higher Education: A PLS-SEM Analysis in Probolinggo Abd Aziz; Poppy Rachman; Juliansyah, Juliansyah; Murfi, Ali
Jurnal Pendidikan Islam Vol. 13 No. 2 (2024)
Publisher : Faculty of Tarbiyah and Education, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpi.2024.132.107-117

Abstract

Purpose – In response to the challenges posed by the Fourth Industrial Revolution, enhancing lecturer competitiveness has become crucial to ensuring the sustainability of higher education quality in Indonesia. This study aims to empirically examine the influence of spiritual leadership, organizational culture, and self-efficacy on lecturer performance, with a particular focus on higher education institutions in Probolinggo Regency, East Java—an area previously underexplored in academic research. Design/methods/approach – This study employs a quantitative correlational approach involving 220 lecturers from ten higher education institutions in Probolinggo. Data were collected through a closed-ended Likert-scale questionnaire and analyzed using SmartPLS 4.0 through the Partial Least Squares Structural Equation Modeling (PLS-SEM) method to assess the causal relationships among latent variables. Findings – The analysis reveals that all three independent variables—spiritual leadership (β = 1.330; p < 0.001), organizational culture (β = 1.588; p < 0.001), and self-efficacy (β = 0.503; p < 0.001)—have a significant impact on lecturer performance. The model demonstrates an R² value of 0.598, indicating that 59.8% of the variability in lecturer performance can be explained jointly by these three factors. Research implications – The findings have direct implications for higher education human resource development policies, particularly in fostering value-based leadership, strengthening adaptive work culture, and enhancing lecturers’ psychological capacity to promote sustainable academic performance.
Balanced Reputation Management Strategy: A Cross-Site Case Study of Branding Image for Competitive Advantage in Indonesian Islamic Higher Education Institutions Rachman, Poppy; Abidin, Munirul; Khudori Soleh, Achmad; Murfi, Ali
Jurnal Pendidikan Islam Vol. 14 No. 1 (2025)
Publisher : Faculty of Tarbiyah and Education, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpi.2025.141.15-34

Abstract

Purpose – This study aims to examine branding image strategies in building competitive advantage at Private Islamic Religious Higher Education Institutions (Perguruan Tinggi Keagamaan Islam Swasta or PTKIS) in Indonesia. The research focuses on Universitas Islam Zainul Hasan Genggong (UNZAH) and Sekolah Tinggi Dirasat Islamiyah Imam Syafi’i (STDIIS) Jember, which adopt both local and global branding approaches. This study responds to the need for a balanced reputation management model to strengthen PTKIS’s positioning amidst the dynamics of national and global higher education landscapes. Design/methods/approach – Employing a qualitative approach with a multi-case study design and cross-site analysis, data were collected through in-depth interviews, participatory observation, and analysis of strategic documents. Data analysis followed the Miles & Huberman interactive model, and validation was conducted through source triangulation. Findings – UNZAH successfully established its institutional identity through the integration of local and Islamic cultural values, leading to an increase of up to 1,000 new student enrollments per year. STDIIS developed a global branding strategy through Arabic language proficiency and a Madinah-based curriculum, attracting over 1,200 applicants. The conceptual model of Balanced Reputation Management Strategy was formulated to integrate local characteristics and global strategies within the institutional branding framework. Research implications – This model can be implemented by PTKIS administrators as a guideline for designing long-term branding strategies grounded in Islamic values, local culture, and international competitiveness, in order to strengthen institutional image and attract prospective students.
Islamic Education System in Singapore: Current Issues and Challenges Rahman, Abdul; Warsah, Idi; Murfi, Ali
Jurnal Pendidikan Islam Vol. 8 No. 2 (2019)
Publisher : Faculty of Tarbiyah and Education, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpi.2019.82.197-222

Abstract

Although Singapore cannot be used as a model for global Islamic education, this country has quite several madrasahs. The Singapore government is also quite responsive in providing support for the continuation of Islamic education activities. This study aims to analyze the Islamic education system—madrasah management and curriculum in Singapore. Most importantly, this study identifies how the role of madrasahs in the Singapore education system is. The study in this paper is qualitative. This study uses library research, and the method of content analysis and constant comparative analysis becomes the first option of the writer. The results show that Singapore's Islamic Ugama Majlis (MUIS) plays a significant role in monitoring and managing the development of Islamic education in Singapore, which performs three types of Islamic education, Part-Time Education, Full Time Education, and Islamic Study Program for the Community. MUIS created a special curriculum by proposing the Singapore Islamic Education System (SIES) by introducing the ALIVE curriculum. The role and relevance of madrasahs cannot be underestimated or dismissed because the growing Muslim community and society will always need the right channels for real Islamic education regardless of how progressive or modern it is. This paper provides a broad view of madrasah in Singapore and looks at management, curriculum, and the role of madrasahs.
Bias Gender dalam Buku Teks Pendidikan Agama Islam dan Kristen Murfi, Ali
Jurnal Pendidikan Islam Vol. 3 No. 2 (2014): Gender dan Pendidikan Islam (Gender and Islamic Education)
Publisher : Faculty of Tarbiyah and Education, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpi.2014.32.267-287

Abstract

This research has been done to reveal the gender bias in text books of Islamic and Christian religious educationas as the basis for promoting gender concept religious education factually. These findings show that the text books of Islamic and Christian religious, which are learnt by students nowadays, are found only a little value of gender norm. Because of this, it is necessary for the religious education lessons are to be revised and implemented the comprehension of gender bias by professional teacher. This is as the innovative movement of religious education about equality and equity of women and men in the access of economic, social, cultural and political activities.
Co-Authors Abd Aziz Abdul Rahman Atika Atika Begimbetova, Guldana Hakim, Ade Anggian Ida Zusnani Idi Warsah Imam Machali Irwan Fathurrochman Jannana, Nora Saiva Juliansyah Juliansyah Khudori Soleh, Achmad Linda Indiyarti Putri Munirul Abidin Noneng Siti Rosidah Poppy Rachman Pranata, Mohamad Waskita Adi Qowim, Muhammad Rahmad Nursyahidin Ria Fatmawati Rina Roudhotul Jannah, Rina Roudhotul Sa’idah, Nusrotus Sulistya, Heru Susanti, Sinta Ari Yani, Zhou