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All Journal JURNAL KOLABORASI JURNAL PENDIDIKAN TAMBUSAI JOURNAL OF GOVERNMENT (Kajian Manajemen Pemerintahan dan Otonomi Daerah) International Journal of Demos Jurnal Ilmiah Ilmu Administrasi Indonesian Journal of Social Science Research Jurnal Penyuuhan dan Pemberdayaan Masyarakat (JPPM) Jurnal Sosial dan Sains BULLET : Jurnal Multidisiplin Ilmu Jurnal Ilmiah Niagara Jurnal Kebijakan Pembangunan Daerah (JKPD)
Agus Sjafari
Program Studi Administrasi Negara Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Sultan Ageng Tirtayasa
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Kepuasan Masyarakat pada Program Kampung Sehati (Corporate Social Responsibilty PT. PLN Indonesia Power Suralaya PGU) Nugroho, Kandung Sapto; Sjafari, Agus; Syaefulloh, Syaefulloh
International Journal of Demos (IJD) Volume 5 Issue 4 (2023)
Publisher : HK-Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37950/ijd.v5i4.468

Abstract

AbstrakThis article tries to understand public organizations not only in government institutions which are presented as bureaucracies such as public services in the field of education, health from local governments or hospitals or schools, but also in their appearance as corporations. PT. PLN Indonesia Power Suralaya PGU is a clear example of a public organization in the form of state representation in corporate form. The use of survey methods in preparing the community satisfaction index will produce a detailed level of community satisfaction that is measured. This database will be used as material for preparing policies/programs that can be improvised, monitored or evaluated so that relations with external organizations will be more constructive. The overall performance of the community satisfaction index for the Sehati Village Program reached 84,066, in the Very Good category. In order to maintain and improve community empowerment performance, this study recommends establishing a technical communication forum between empowerment actors with regular meetings and discussing potential technical problems that arise. Based on these findings, this study provides recommendations for internal PT. PLN Indonesia Power Suralaya PGU takes the form of establishing a technical communication forum involving multi-stakeholder community development.Keywords:  Empowerment, Kampung Sehati, Indonesia Power. AbstrakArtikel ini mencoba memahami organisasi publik bukan hanya pada lembaga pemerintahan yang ditampilkan sebagai birokrasi seperti layanan publik bidang pendidikan, kesehatan dari pemerintah daerah atau rumah sakit atau sekolah, namun juga dalam tampilan sebagai korporasi. PT. PLN Indonesia Power Suralaya PGU merupakan contoh nyata organisasi publik dalam tampilan representasi negara dalam bentuk korporasi. Penggunaan metode survei dalam penyusunan indeks kepuasan masyarakat akan menghasilkan tingkat kepuasan masyarakat yang terukur secara detail. Basis data inilah yang akan dijadikan bahan penyusunan kebijakan/program yang sifatnya bisa improvisasi, monitoring maupun sebagai evaluasinya sehingga relasi dengan eksternal organisasi akan bisa lebih konstruktif. Kinerja secara keseluruhan indeks kepuasan masyarakat pada Program Kampung Sehati mencapai 84,066, berkategori Sangat Baik. Guna mempertahankan dan meningkatkan kinerja pemberdayaan masyarakat, maka kajian ini merekomendasikan pembentukan forum komunikasi teknis antar aktor pemberdayaan dengan pertemuan rutin dan membahas potensi masalah-masalah teknis yang muncul. Atas dasar temuan inilah kajian ini memberikan rekomendasi bagi internal PT. PLN Indonesia Power Suralaya PGU berupa pembentukan forum komunikasi teknis dengan melibatkan multi stakeholder community development.Kata kunci: Pemberdayaan, Kampung Sehati, Indonesia Power.
Manajemen Komplain dalam Pelayanan Publik Perumda Tirta Patriot Kota Bekasi Zona Pelayanan 1 Auliya Rosyad, Muhammad Yusuf; Sjafari, Agus; Maisaroh, Ima
Jurnal sosial dan sains Vol. 5 No. 12 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i12.32614

Abstract

Pelayanan publik yang efektif menjadi tuntutan utama bagi lembaga penyedia layanan dasar, termasuk Perumda Tirta Patriot Kota Bekasi sebagai penyelenggara layanan air bersih. Namun, berbagai keluhan seperti air keruh, meteran rusak, informasi penanganan yang tidak jelas, serta lamanya respons komplain menunjukkan masih rendahnya kualitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis pelaksanaan manajemen komplain berdasarkan komponen Tjiptono, yaitu komitmen, visible, accessible, kesederhanaan, kecepatan, dan sumber daya. Penelitian menggunakan pendekatan kualitatif dengan teknik deskriptif melalui observasi lapangan, wawancara mendalam, dan dokumentasi terhadap pelanggan serta pegawai pada Zona Pelayanan 1 Perumda Tirta Patriot. Hasil penelitian menunjukkan bahwa manajemen komplain belum berjalan optimal. Komitmen organisasi dalam memberikan kejelasan waktu penanganan masih lemah, akses dan saluran komplain belum sepenuhnya responsif, serta kecepatan penanganan masalah sering terlambat karena keterbatasan sumber daya manusia. Selain itu, pelanggan masih kesulitan memperoleh informasi yang sederhana dan transparan terkait progres penanganan keluhan. Kondisi ini berdampak pada rendahnya kepuasan pelanggan dan tingginya angka pengaduan dalam tiga bulan terakhir. Penelitian ini menegaskan perlunya perbaikan sistem penanganan komplain melalui penambahan personel, peningkatan pemeliharaan infrastruktur, dan optimalisasi layanan digital agar kualitas pelayanan publik dapat meningkat dan memenuhi harapan masyarakat.
Implementation of the Merah Putih Urban Village Cooperative Program in Serang City Nursyamsi, Amala; Agustino, Leo; Sjafari, Agus
Indonesian Journal of Social Science Research Vol. 7 No. 1 (2026): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.07.01.53

Abstract

The Merah Putih Village Cooperative Program is part of the government's national strategy to strengthen the local community-based people's economy through the establishment of cooperatives at the village and sub-district levels.  This study attempts to explore the factual conditions of KKMP land acquisition in Taktakan District, of the 13 sub-districts, only 4 have recorded progress in the construction of KKMP outlets. Using the theoretical approach of Merielle S. Grindlle is expected to be able to reveal the content of policy and the implementation environment (Context of Implementation) of the KKMP Program in the villages in Taktakan District. First, Content of Policy (content of Policy) in general the planning and process of building KKMP outlets cannot be measured for their impact, but from the aspect of the content of the policy the output of KKMP development is only physical infrastructure or KMP management personnel. In fact, there is no KKMP outlet that has been 100% completed in Serang City. The content of the policy in the form of land and building standardization, this condition makes it difficult for several villages to procure land or select strategic locations for the construction of KKMP outlets. Second, Context of Implementation (Context of Implementation) although KKMP is a National Strategic Program (PSN) does not mean there are no obstacles in land acquisition, because budget support for land acquisition is not budgeted and the availability of land or state land to build KKMP in each village is also not all strategic locations.
Analysis of the Implementation of the Merah Putih Cooperative in Kagungan Village Kusumawati, Destri; Agustino, Leo; Sjafari, Agus
Indonesian Journal of Social Science Research Vol. 7 No. 1 (2026): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.07.01.54

Abstract

The Merah Putih Cooperative was established in response to various economic challenges faced by the community in Kawungan Village, Serang City, Banten. The formulation of the main problem faced is how these cooperatives can contribute to improving the welfare of members and reducing poverty rates in the area. According to data from the Central Statistics Agency (BPS) in 2021, the poverty rate in Banten Province reached 8.22%, with Serang City being one of the areas with a poverty rate above the provincial average (BPS, 2021). The Merah Putih Cooperative is expected to be an alternative solution to improve the economic condition of the community, especially in providing access to capital and markets for local products. The Merah Putih Cooperative is one of the initiatives that aims to improve the welfare of the community in Kagungan Village. This study aims to analyze the implementation of these cooperatives, as well as their impact on poverty alleviation in the region. The method used in this study is a qualitative approach with data collection through interviews, observations, and document analysis. The results of the study show that this cooperative has made a significant contribution in increasing members' income and reducing poverty rates. The conclusion of this study emphasizes the importance of government support and active participation of the community in the sustainability of cooperatives.
Co-Authors ANGGIANA RUSNIA, SITI Arenawati Auliya Rosyad, Muhammad Yusuf Fernanto, Guntur Ima Maisaroh Jaka Maulana Kandung Sapto Nugroho Kusumawati, Destri Leo Agustino Listyaningsih Luthfie Masyhadi, Luthfie Malik, Muhamad Razwal Muchsinin, Muchsinin Noviyanti, Evita Nursyamsi, Amala Otaviana, Oki Rina Yulianti Riswanda Siswahyudianto Suwaib Amiruddin Syaefulloh