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All Journal Jurnal Administrasi Bisnis Dia: Jurnal Administrasi Publik PROFIT : Jurnal Administrasi Bisnis Policy & Governance Review Journal of Information Technology and Computer Science Ekspektra: Jurnal Bisnis & Manajemen Berdikari: Jurnal Pengabdian Masyarakat Indonesia JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal EK dan BI Jurnal Manajemen Bisnis Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences DEDIKASI PKM Jurnal Pengabdian kepada Masyarakat Tri Dharma Mandiri: Diseminasi dan Hilirisasi Riset Kepada Masyarakat (Jurnal Pengabdian Kepada Masyarakat)
Hanifa Maulani Ramadhan
Universitas Brawijaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Evaluation of Tax Service Application User Satisfaction for Sustainable Service Digitization Ramadhan, Hanifa Maulani; Agusti, Rosalita Rachma
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2745

Abstract

E-TPT is an android-based application that is used in carrying out public services, especially in the field of taxation. The main service of this application is the online queue menu, but in its implementation the use of this application is still experiencing some problems so that follow-up is needed in overcoming the problem. The purpose of this study was to determine and explain the effect of perceived ease and usefulness on user satisfaction and behavioral interest in using the E-TPT Application. Therefore, research is carried out using quantitative methods and involves a number of theories to evaluate the use of applications, the theoretical models used include Theory Acceptance Model (TAM), Theory Reaction Action (TRA), accompanied by model development which includesPerceived usefulness, Perceived ease of use,Behavioral Intention to Use, and User Satisfaction. Perceived usefulness has a significant effect on user satisfaction, perceived usefulness has a significant but not significant effect on behavioral interest in using applications, and perceived usefulness has a significant effect on behavioral interest in using applications through user satisfaction. Furthermore, perceived ease of use has an insignificant but not significant effect on user satisfaction, perceived ease of use has a significant effect on behavioral interest in using applications, and perceived ease of use has an insignificant effect on behavioral interest in using applications through user satisfaction. User satisfaction has a significant effect on behavioral interest in using the application. Increasing user satisfaction and interest in using this application can be done by developing applications. In the application development process, you can consider the speed of the application in completing work, improve user performance and user convenience in application control as well as conduct research and planning related to the needs of taxpayers on the application.
Co-Authors Achmad, Riza Putra Adi Setiawan Anggoro, Damas Dwi Ari Darmawan Asmoro, Priandhita Sukowati Asmoro, Priandhita Sukowidyanti Barlian Henryranu Prasetio Chatarina Umbul Wahyuni Devi Nur Cahaya Ningsih Dian Eka Ratnawati Edita Rosana Widasari Edita Rosana Widasari, Edita Rosana Edlyn Khurotul Aini Fitrotul Laili Haidir, Vieri Ahmad Hasibuan, Herida Hafni Inggang Perwangsa Nuralam Kartika, Annisa Wuri Khofifatunnabilah, Khofifatunnabilah Milearosari, Agnes Tiffani Muhammad Tanzil Furqon Nuralam, Inggang Perwangsa Nurlita Novianti Pangestuti, Edriana Raisha, Serefika Rispa Ngindana Rispa Ngindana Rizal Alfisyahr Rosalita Rachma Agusti Safarudin Hisyam Tualeka Saparila Worokinasih Setyowati, Andri Utomo, Yoga Cahyo Wilopo