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The Mediating Role of Organizational Commitment in the Relationship Between Positive Organizational Culture and Employee Engagement to Reduce Turnover Intention Afif, M. Mahrus; Sudarti, Ken
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

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Abstract

Penelitian ini mengkaji peran mediasi komitmen organisasi dalam hubungan antara budaya organisasi positif dan keterlibatan karyawan untuk mengurangi turnover di Thursina International Islamic Boarding School Malang. Tingginya angka turnover dari 27 karyawan (2022) menjadi 42 karyawan (2024) dari total 508 SDM mengindikasikan perlunya intervensi strategis dalam manajemen sumber daya manusia. Menggunakan pendekatan mixed methods dengan strategi eksplanatori sekuensial, penelitian melibatkan 133 responden untuk analisis kuantitatif menggunakan PLS-SEM dan data kualitatif melalui Focus Group Discussion. Hasil penelitian menunjukkan bahwa budaya organisasi positif berpengaruh signifikan terhadap employee engagement (β=0,343, p<0,05) dan organizational commitment (β=0,599, p<0,05). Komitmen organisasi terbukti memediasi hubungan antara budaya organisasi positif dan employee engagement (β=0,377, p<0,05). Employee engagement memiliki pengaruh negatif signifikan terhadap turnover intention (β=-0,713, p<0,05). Model penelitian mampu menjelaskan 77,1% varian employee engagement dan 50,8% varian turnover intention. Temuan kualitatif memperkuat bahwa nilai RECODING (Religious, Caring, Open-Minded, Inspiring) menjadi kekuatan budaya positif, namun komunikasi manajemen dan konsistensi kebijakan perlu diperbaiki. Penelitian ini memberikan rekomendasi strategis untuk memperkuat retensi karyawan melalui peningkatan komunikasi organisasi, konsistensi kebijakan, dan sistem apresiasi yang adil.
Enhancing Holistic Value in Human Transformative Service through Religious Interaction Capability Sudarti, Ken; Hendar, Hendar; Tharrazana, Nabila
Media Ekonomi dan Manajemen Vol 39, No 2 (2024): July 2024
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mem.v39i2.4770

Abstract

This research investigates the impact of Interaction Capability on Customer Participation, influencing the development of Perceived Holistic Value in transformative human services aimed at enhancing customer well-being. An innovative aspect introduced in this study is Religious Interaction Capability, which supplements the existing dimensions of Interaction Capability: Individualized Interaction, Relational Interaction, Empowered Interaction, and Ethical Interaction Capability. The study involved 192 outpatient participants from Islamic hospitals in Central Java, Indonesia, selected through purposive sampling. Data analysis utilized Structural Equation Modeling (SEM) with AMOS 22.0. The results suggest that Religious Interaction Capability and other interaction capabilities significantly motivate religiously oriented patients to seek and responsibly share information. Furthermore, all factors facilitating Customer Participation contribute to the formation of Perceived Holistic Value, extending beyond transactional aspects such as process and outcome value to include a broader dimension of religious value. These findings have implications for strengthening the Resource-based View theory.