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All Journal Journal of Engineering and Management in Industrial System JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Semesta Teknika Journal of Industrial Engineering Management Metode : Jurnal Teknik Industri Jurnal Pengabdian Dharma Laksana Abdimas: Papua Journal Of Community Service JOMPA ABDI: Jurnal Pengabdian Masyarakat Journal of Industrial System Engineering and Management AMMA : Jurnal Pengabdian Masyarakat BJIE: Babasal Journal of Industrial Engineering Industrial Engineering Journal-System
Ahistasari, Asih
Universitas Muhammadiyah Sorong
Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Nursing Social Sciences Transportation Other

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Journal : Journal of Engineering and Management in Industrial System

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SELECTION OF GOODS DELIVERY SERVICES BASED ON CUSTOMER RELATIONSHIP MANAGEMENT AND SAW METHOD Wahyudien, Mohammad Arief Nur; Ahistasari, Asih; Kayatun, Siti Nur; Gani, Mardhiah; Wattihelu, Syaiful Akbar
JEMIS (Journal of Engineering & Management in Industrial System) Vol. 12 No. 2 (2024)
Publisher : Industrial Engineering Department, Faculty of Engineering, Universitas Brawijaya

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Abstract

Goods delivery services are a principal element in supporting online buying and selling sites. Every year, user figures Internet in Indonesia the more increase value. Matter This in line with change paradigm society which prefer to shop online, where this can save time and the price of goods Which competitive between seller Which One with Which other. Public can choose type service Which will become considering options, choosing a goods delivery service is very important and must be in accordance with the criteria and category of the desired delivery service. The purpose of this research is to select delivery services based on Customer Relationship Management with approach 5 W+1H And know application Simple Additives Weighting (SAW) for selecting the best delivery service as a solution to make it easier for online shop users to choose a delivery service. Based on data collection, the result was that the best delivery service was JNE with a total of 46 respondents using the delivery service and the largest result was 1. After that, service delivery J&T Where amount user service delivery as much 44 respondents with results end of 0.94490. So, based on data analysis using the Simple Additive Weighting method, the best delivery service according to the criteria is JNE.
Co-Authors ., Erniyani Abdilah, Zulfikri Kias Akif, Zufar Falih Akram, Darul Amri, Irman Andri C. R Kussing Arfandi Ahmad Ashar Dewi Astria Faroek Engelberto Astrides Ermin Ermin Erniyani, Erniyani Evi Murfrihah Zain Fadli Pelani Rama Silalahi Faradillah, Jihan Muhrifa Febrian Ramadhan Fitriyani Tella Gani, Mardhiah Histiarini, Aprisa Rian Irnawati Irnawati Kadang, Dirgantari Ria Kayatun, Siti Nur Kusrini, Elisa Mamusung, Elisabet Mardhiah Gani Maricar, Abdul Razak Masniar Masniar Masniar Masniar Masniar, Masniar Maulana, Mirga Maulana Mirga Maulana Rachmadhani Mohammad Arief Nur Wahyudien Muhammad Jundullah Muhammad Rizki Setyawan Muhammad Rizky Hamunta Muhammad Yusuf Mule, Mikhael Julfian Muzakkir Pangri NANIK PURWANTI Nanlohy, Lona Helti Nicolaus Yulio Sarfunin Nugraha, Pandu Diaz Parany, Fahrulludin Dg Putri Ifa Febriyanti Putri, Famelga Clea raymans Wariori Riana, Riska Iva Rizal Rizal S Siswanto Sambai, Vetherico Arya Sanny Hahury, Sanny Semunya, Afrida Setiawan, Muhammad Rizki Setyawan, Muhammad Rizky Siswanto siswanto Solossa, Isak Jonter Supriatna, Intan Iriani Surahmanto Surya Arifin Syach Reza Syamsuddin Tajuddin, Tamrin Tajuddin, Tamrin Tamrin Tajuddin Taufiq Immawan, Taufiq Tella, Fitriyani Ulima, Nurida Umar Rusli Marasabessy Wahyuni P, A Dwi Wattihelu, Syaiful Akbar Wisang Candra Bintari Yan Herdianzah