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All Journal jurnal niara JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Kemudi Jurnal Public Policy Kumawula: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian UNDIKMA Wedana: Jurnal Kajian Pemerintahan, Politik, dan Birokrasi Innovative: Journal Of Social Science Research Hawa : Jurnal Pemberdayaan Dan Pengabdian Masyarakat (HAWAJPPM)
Juliana, Septa
Universitas Islam Riau
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Kemudi

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Passport Service Innovation Through the "Jemput Bola Berbasis HAM" Program by Immigration Office Class 1 TPI Pekanbaru Adni, Dita Fisdian; Abdillah, Satrio; Juliana, Septa
Kemudi Vol 8 No 1 (2023): Kemudi: Jurnal Ilmu Pemerintahan
Publisher : Program Studi Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/kemudi.v8i1.5438

Abstract

Immigration Office Class 1 TPI Pekanbaru initiated several innovations in passport services, including the Jemput Bola Berbasis Hak Asasi Manusia program, abbreviated Jempol HAM. This innovation has been implemented since 2021. It aims to help vulnerable groups such as people with disabilities, older, and sick people process passports so that they do not need to visit the immigration office because officers will come to their homes. This research was carried out to measure the implementation of the Jempol HAM passport service innovation by the Immigration Office Class 1 TPI Pekanbaru. Rogers' innovation attributes are used as an analytical tool in answering the problems in this research, namely relative advantages, compatibility, complexity, trialability, and observability. The qualitative research method with case study research type is the method that will be used in this research. The research results show that the Jempol HAM passport service innovation has been implemented well and provides convenience for vulnerable communities. Rogers' five innovation attributes are included in implementing the Jempol HAM innovation. This can be seen from the perceived benefits regarding time efficiency and the needs of vulnerable groups in Pekanbaru City regarding immigration services.
Co-Authors Ahmad, Zalinah Andriyus, Andriyus Ashshiddiqy, Muhammad Arsy Azzaki, M. Ridho B. Tenorio, Christine Daharmi Astuti Dita Fisdian Adni Elfi Istiqoh, Akhdiva Ema Fitri Lubis Hayati, Restu Lahamid, Sadriah Made Devi Wedayanti Maulidiah, Sri Melati, Hisra Monalisa Monalisa Muhamad Nukman Munir, Fitrisa Nina Yuslaini Ningsih, Fardina Oktadela, Resy Putri Octa Hadiyanti, Putri Octa Riyanti, Nova Sahindra, Roni Saputra, Siswan Ahmad Satria, Moh Zulfie Satrio Abdillah Sepita Ferazona Yarni, Ertika