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Customers Perspective in Performance Assessment of Pharmacy Instillation of RSUD X with Balanced Scorecard Sulistyaningrum, Indriyati Hadi; Satibi, Satibi; Andayani, Tri Murti
Sains Medika : Jurnal Kedokteran dan Kesehatan Vol 5, No 2 (2013): July-December 2013
Publisher : Fakultas Kedokteran; Universitas Islam Sultan Agung (UNISSULA)

Balanced Scorecard performance measurement (financial perspective, customer perspective, internal business perspective, and learning and growth perspective) offers a more thorough and comprehensive evaluation in a public organization such as a hospital. The object of this study was the Department of Pharmacy of RSUD X. This study was descriptive non-experimental. The data were obtained retrospectively and prospectively. The qualitative data were obtained through questionnaires. The quantitative data were obtained through direct observation, surveys. From the research using the Balanced Scorecard data gathering, it has been found that: performance customer perspective showed that the average patient satisfaction was 88% of patients. They were satisfied with the service of the Department of Pharmacy, and the average growth of customers has increased by 10% each month. In conclusions, the working performance of the department of pharmacy was included in a good criteria, with some suggestions and improvements that need to be taken into consideration.

Performance Appraisal in Pharmacy Department Sultan Agung Islamic Hospital by Balanced Scorecard Approach on Internal Business Perspectives Sulistyaningrum, Indriyati Hadi; Wirastuti, Ken; Santoso, Arifin; Afif M., Muhammad Mujib
Sains Medika : Jurnal Kedokteran dan Kesehatan Vol 7, No 1 (2016): January - June 2016
Publisher : Fakultas Kedokteran; Universitas Islam Sultan Agung (UNISSULA)

Background: Performance appraisal using Balanced Scorecard on internal business process perspective offers a comprehensive solution for performance appraisal in public organization especially in a hospital. Objective: to study the performance of pharmacy department in Sultan Agung Islamic Hospital using Balanced Scorecard from internal business perspective. Methods: Object of the study is the Sultan Agung Islamic Hospital installation of pharmacy. This research is a descriptive observational study. Data were obtained prospectively and then categorized and grouped as quantitative and qualitative data. Qualitative data were gathered from in depth interview with head of pharmacy department Sultan Agung Islamic Hospital. Quantitative data were gathered from direct observation on drugs prescription surveys.Result : Performance perspective on internal business process include: a. Level of availability of drugs in pharmacy department Sultan Agung Islamic Hospital is good with average 98%, b. Level of outpatients admittance in installation of pharmacy Sultan Agung Islamic hospital indicated the average of 66%, it means that installation of pharmacy have lost customers for outpatients as much as 34%.Conclusion: Performance in pharmacy installation of Sultan Agung Islamic Hospital is not in a good criteria, therefore improvement is needed.

PRESCRIPTION COST ANALYSIS IN PATIENTS OF TYPE 2 DM AND HYPERTENSION JOINING CHRONIC DISEASE MANAGEMENT PROGRAM (PROLANIS) AT PUSKESMAS AFTER THE IMPLEMENTATION OF NATIONAL HEALTH INSURANCE Arifin Santoso; Indriyati Hadi Sulistyaningrum; Hesti Dwi Widaryanti; Kusuma Arbianti; Chilmia Nurul Fatiha; Elmiawati Latifah
Jurnal Farmasi Sains dan Praktis Vol 9 No 2 (May-August 2023)
Publisher : Universitas Muhammadiyah Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31603/pharmacy.v9i2.5234

To improve the status of public health and carry out social security programs in the health sector, the government started to implement the National Health Insurance. This program covers the participants’ medical care expenses using the capitation system applied in health centers as the First-Level Health Facilities. BPJS Kesehatan has allocated some budget in the form of a capitation rate to first-level health facilities for hypertension and type 2 diabetes mellitus patients after the implementation of National Health Insurance. This research was carried out in 4 health centers, namely Lamper Tengah Health Center, Mangkang Health Center, Mijen Health Center, and Karanganyar Health Center. The data were collected retrospectively from the medical records of 800 patients. The data were analyzed descriptively to determine the prescription cost and Spearman's rho test was used to find the factors that influence the prescription cost. It was revealed that the average prescription cost for type 2 DM patients was IDR 142,293, and for hypertensive patients was IDR 112,735. The prescribing pattern in patients covered by Prolanis program for type 2 DM patients is a combination of glimepiride, metformin with a drug price of IDR 20,670. Factors that have an influence on prescription costs are diagnosis p= 0.033, type of drug (p= 0.000) and drug item (p= 0.000). This study concludes that the factors to influence the drug costs of Prolanis patients at the health centers of Semarang City were the patient's diagnosis, the type of drug given, and the number of drug items given.

MEDICINES PLANNING AND PROCUREMENT MANAGEMENT AN ACADEMIC HOSPITAL IN YOGYAKARTA, INDONESIA: A QUALITATIVE STUDY Elmiawati Latifah; Elfride Irawati Sianturi; Prasojo Pribadi; Indriyati Hadi Sulistyaningrum; Rakhmundia Aryo
Medical Sains : Jurnal Ilmiah Kefarmasian Vol 8 No 2 (2023)
Publisher : Sekolah Tinggi Farmasi Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37874/ms.v8i2.845

Inventory management remains a critical issue for hospital pharmacies. Thus, there is a need for pharmaceuticals to meet economic resources. Moreover, the decision to make drug requests available should be considered, and the complexity of the problem lies in the random nature of and the various constraints that must be considered in any decision. This study aimed to analyze drug management during the planning and procurement stages of medicine in a teaching hospital in Yogyakarta. The qualitative method was used to his type of research is descriptive-analytical with a case study design of one of the public, academic hospitals in the Yogyakarta area. Data collection was conducted through interviews using a content analysis approach. The analysis technique was carried out by reducing data, analyzing data, identifying themes, and extracting data interpretation with the help of NVIVO 12 software. Overall, interviews were conducted with six participants to obtain information on drug management during the planning and procurement stages in the hospital, following the standards of home pharmacy services. The stages also included budget allocation by volume of services, increasing the competence of human resources, which supports the improvement of drug management performance, implementation of e-prescribing to facilitate monitoring evaluation, and availability of complete standard operating procedures. However, the accuracy of drug planning still needs to be improved so that an integrated management information system can support optimal drug management in a teaching hospital pharmacy installation. Keywords: Drug management, drug planning, drug procurement, public academic hospital

Analisis Faktor yang Mempengaruhi Prevalensi Swamedikasi Sebelum dan Selama Wabah Covid 19 Studi pada Tenaga Kefarmasian di Provinsi Jawa Tengah Fildza Huwaina Fathnin; Arifin Santoso; Indriyati Hadi Sulistyaningrum; Rina Dwi Lestari
Pharmacon: Jurnal Farmasi Indonesia Vol 20, No 1 (2023)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/pharmacon.v20i1.20110

The rate of self-medication among pharmacist is currently very high, which can lead treatment failure and even be dangerous. The purpose of this study was to determine the prevalence and factors related to self-medication before and during the COVID-19 outbreak by Health Workers in Central Java. The purpose of this study was to determine the prevalence and factors related to self-medication before and during the COVID-19 outbreak by pharmacists in Central Java. In addition, it also evaluates the prevalence of self-medication from the perspective of pharmacists before and during the COVID-19 outbreak, identifies general conditions of self-medication before and during the COVID-19 outbreak, investigates sociodemographic characteristics and health patterns related to self-medication by pharmacists in Java. Middle. This type of research is non-experimental using a cross-sectional design. The samples taken were pharmacist in Central Java. Sampling by snowball sampling method and obtained as many as 82 respondents. The results showed the factors that significantly influenced self-medication were age (p=0.05), the willingness or plans of the pharmacists themselves to carry out self-medication (p=0.000), pandemic conditions (p=0.023), and encouragement from other people (p=0.023). p=0.001). While the most dominating factor is the plan to continue self-medication (Sig.B=18.424).). There was a significant difference between the prevalence before and during the Covid-19 pandemic (p=0.007). The conclusion in this study is the Covid-19 pandemic has increased the prevalence rate of self-medication.

MEDICINES PLANNING AND PROCUREMENT MANAGEMENT AN ACADEMIC HOSPITAL IN YOGYAKARTA, INDONESIA: A QUALITATIVE STUDY Elmiawati Latifah; Elfride Irawati Sianturi; Prasojo Pribadi; Indriyati Hadi Sulistyaningrum; Rakhmundia Aryo
Medical Sains : Jurnal Ilmiah Kefarmasian Vol 8 No 2 (2023)
Publisher : Sekolah Tinggi Farmasi Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37874/ms.v8i2.845

Inventory management remains a critical issue for hospital pharmacies. Thus, there is a need for pharmaceuticals to meet economic resources. Moreover, the decision to make drug requests available should be considered, and the complexity of the problem lies in the random nature of and the various constraints that must be considered in any decision. This study aimed to analyze drug management during the planning and procurement stages of medicine in a teaching hospital in Yogyakarta. The qualitative method was used to his type of research is descriptive-analytical with a case study design of one of the public, academic hospitals in the Yogyakarta area. Data collection was conducted through interviews using a content analysis approach. The analysis technique was carried out by reducing data, analyzing data, identifying themes, and extracting data interpretation with the help of NVIVO 12 software. Overall, interviews were conducted with six participants to obtain information on drug management during the planning and procurement stages in the hospital, following the standards of home pharmacy services. The stages also included budget allocation by volume of services, increasing the competence of human resources, which supports the improvement of drug management performance, implementation of e-prescribing to facilitate monitoring evaluation, and availability of complete standard operating procedures. However, the accuracy of drug planning still needs to be improved so that an integrated management information system can support optimal drug management in a teaching hospital pharmacy installation. Keywords: Drug management, drug planning, drug procurement, public academic hospital

Knowledge, religiosity, and decision to use Sharia hospital services among residents in Central Java, Indonesia Wilda, Amelia; Putri, Sabrina Mutiara; Vinalisa, Bintang Ananda Afrilianti; Salsabila, Reefa Dyah; Nafisatussalimah, Putri Sirry; Santoso, Arifin; Sulistyaningrum, Indriyati Hadi
Sains Medika: Jurnal Kedokteran dan Kesehatan Vol 15, No 1 (2024): June 2024
Publisher : Faculty of Medicine, Universitas Islam Sultan Agung (UNISSULA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/sainsmed.v15i1.33510

The increasing tendency of society to apply Sharia principles in all aspects of life today is supported by the presence of Sharia hospitals that integrate Sharia values in administration, healthcare services, and patient care standards as regulated in the fatwa of the National Sharia Council (Dewan Syariah Nasional) No. 107/DSN-MUI/X/2016. Knowledge refers to everything known by an individual that can affect behavior. Meanwhile, religiosity is an individual's level of religious commitment that reflects the extent of belief in the values and expectations of the religion they adhere to or practice; in this study, it is the Muslim community. This research aims to examine the effect of the community's knowledge about Sharia hospitals and the religiosity of the Central Java community on their decision to seek medical treatment at Sharia hospitals. The research method used in this study was analytical observational with a cross-sectional study approach. Data was collected through direct questionnaires from the Central Java community using the snowball sampling technique. The research results indicate that knowledge and religiosity, both partially and simultaneously, affect the decision of the Central Java community to choose Sharia hospitals for medical treatment, with a p-value of 0,000. Partially, it is found that knowledge has an effect of 10,2%, while religiosity has an effect of 23% on the community's decision to seek medical treatment at Sharia hospitals. The conclusion of this study suggests that knowledge and religiosity significantly impact the Central Java community's decision to opt for Sharia hospitals for medical treatment.

The behavioral intention telepharmacy questionnaire based on theory of personal health differences and planned behavior Sulistyaningrum, Indriyati Hadi; Widodo, Teguh; Suyanto, Achmad Manshur Ali; Pribadi, Prasojo
International Journal of Public Health Science (IJPHS) Vol 13, No 2: June 2024
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v13i2.23357

Modern pharmaceutical services are offered via telepharmacy, an internet platform. Identification of items and factors that influence people's behavioral intentions towards telepharmacy services is needed to develop this service. The study aims to develop a questionnaire based on a research model that combines two well-known theories: the theory of personal health differences (TPHD) and the theory of planned behavior (TPB) technique. The purposive sampling strategy was combined with a cross-sectional observational method. 116 participants who were at least 18 years old were given the questionnaire. Convenience sampling from various population subgroups was used to select them. Data analysis was then conducted using the exploratory factor analysis (EFA). Factors were extracted using varimax rotation and principal component analysis. The results showed that the questionnaire consists of 16 items divided into 5 constructs (attitude and self-efficacy, behavioral intention, subjective norm, personal health status, and personal health value), this study proves that the behavioral intention telepharmacy questionnaire based on personal health differences and planned behavior theory is a reliable and valid measure. It can also draw attention to the many aspects of adoption behavior, helping service providers toward the successful digitalization of pharmaceutical services by fostering telepharmacy literacy. The application of telepharmacy is both a hope and a challenge for pharmacists and society, especially in terms of the intention to provide safe and quality pharmaceutical care.

ANALISIS KINERJA INSTALASI FARMASI RUMAH SAKIT ISLAM SULTAN AGUNG DENGAN MENGGUNAKAN PENDEKATAN BALANCED SCORECARD pada PERSPEKTIF PEMBELAJARAN dan PERTUMBUHAN Santoso, Arifin; Sulistyaningrum, Indriyati Hadi; Wirastuti, Ken; Jawawi, Dalhar
Media Farmasi Indonesia Vol. 12 No. 2 (2017): Media Farmasi Indonesia
Publisher : SEKOLAH TINGGI ILMU FARMASI YAYASAN PHARMASI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (418.034 KB)

ABSTRAKRS Islam Sultan Agung merupakan Rumah Sakit Umum tipe B, mempunyai instalasi farmasi yang bertanggung jawab atas pelayanan farmasi dan pengelolaan obat. Pengukuran kinerja menggunakan Balanced Scorecard pada perspektif pembelajaran dan pertumbuhan menawarkan solusi pengukuran kinerja yang lebih menyeluruh dan komprehensif dalam suatu organisasi publik salah satuya Rumah Sakit. Tujuan penelitian ini untuk mengetahui kinerja Instalasi Farmasi Rumah Sakit Islam Sultan Agung dengan menggunakan pengukuran Balanced Scorecard ditinjau dari perspektif pertumbuhan dan pembelajaran. Penelitian ini bersifat non eksperimental. Data yang diperoleh yaitudata kuantitatif berdasarkan hasil kuesioner. Hasil penelitian menunjukkan bahwa komitmen dan rasa nyaman dalam bekerja menghasilkan semangat kerja lebih tinggi dan membuahkan hasil kerja yang memuaskan. Hasil Human Capital IFRS Islam Sultan Agung memperlihatkan tingkat karyawan yang memiliki semangat kerja sangat tinggi sebanyak 43,18% (19 orang), semangat kerja tinggi sebanyak 43,18% (19 orang) dan semangat kerja cukup tinggi sebanyak 13,64% (6 orang), hasil produktivitas langsung termasuk tinggi dengan persentase 70%. HumanCapital di IFRS Islam Sultan Agung termasuk dalam kriteria baik pada perspektif pembelajaran dan pertumbuhan.

Tinjauan Pengembangan Formulasi Tablet Effervescent Ekstrak Tanaman dengan Variasi Konsentrasi Asam Dan Basa Sulistyaningrum, Indriyati Hadi; Sayekti, Tyas Harnum; Rosyid, Abdur
Indonesian Journal of Medical and Pharmaceutical Science Vol. 3 No. 2 (2024)
Publisher : Sultan Agung Islamic University of Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ijmps.v3i2.204

Background: The main ingredients of effervescent tablet formula are acids and bases which will produce CO2 and give a foamy bubble effect when mixed with water. The formulation requires an optimal acid-base composition to obtain tablets with good quality. This study aims to determine the formulation of effervescent tablets from the various plant’s extract with variations in acid and base based on a literature review. Methods: This research is a journal review conducted by analyzing journals to determine the formulation of the leaf form. using the PRISMA method. Journals obtained with the keywords “Formulation Effervescent Tablet” AND “Tablet Effervescent” AND “Formulation Effervescent Tablet with Variation Acid Base”. The journals selected are journals published in the last 10 years (2011-2021), full text and attaching formulas with variations in acid base along with the results of physical stability tests for granules and tablets. The databases used are Google Scholar, Scopus and Science Direct. There are 5 journals that meet the inclusion criteria. Results: The plant extract can be formulated into effervescent tablets using the wet granulation method, with a tablet weight of 1-2 grams. Conclusion: Citric acid and sodium bicarbonate can be chosen as reactants of acid and base with a ratio of 1: 3,11. The total acid and base used in the formulation was 55% of the total weight of the tablet.

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