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All Journal Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Golden Ratio of Social Science and Education Malikussaleh Social and Political Reviews International Journal of Public Administration Studies Jurnal Solusi Masyarakat Dikara Journal of International Islamic Law, Human Right and Public Policy
Ahmad Yani
Universitas Malikussaleh
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PUBLIC SERVICES AT THE SALANG DISTRICT OFFICE, SIMEULUE REGENCY Cut Lasmi; Ahmad Yani; Risna Dewi; Ti Aisyah; Syamsuddin
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1586

Abstract

This study aims to determine how public services are implemented at the Salang District Office, Simeulue Regency, and to identify factors that influence the quality of these services. The background of this study is based on the phenomenon of public services that are not fully optimal, where various obstacles are still found, such as limited human resources, inadequate facilities and infrastructure, and the ability of the apparatus to operate information technology that is still limited. This study uses the theory of public service quality with reference to three main dimensions, namely reliability which includes consistency, accuracy, and trustworthiness. Then, responsiveness which includes speed, accuracy, and precision. And empathy which includes caring, responsiveness, and sensitivity. The method used in this study is a qualitative descriptive method with data collection techniques through interviews, observation, and documentation. The data obtained are then analyzed through the stages of data reduction, data presentation, and data verification. The results of the study indicate that public services at the Salang District Office, Simeulue Regency, generally run well. From the aspect of reliability, employees are able to provide services quickly, accurately, and in accordance with applicable procedures. In terms of responsiveness, employees demonstrated agility in responding to public needs and complaints with good communication and polite behavior. Meanwhile, in terms of empathy, employees were assessed as friendly, patient, and concerned about the community's situation, creating a comfortable service atmosphere. Overall, public services at the Salang Sub-district Office have been running quite effectively and have earned the trust of the public. Although increasing employee capacity and equalizing service quality are still needed to optimize public services in the future.
Co-Authors Aiyub Aiyub Alwi Alwi Arinanda Arinanda Cut Lasmi Desy Suryanti Devi Wahyu Ningsy Ema Lisa Fajri M. Kasim, Fajri M. Lisa Iryani M. Muslem Marlina Maryam Maryam Muhammad Hasyem Muhammad Nazaruddin Murniati Murniati Muryali Muryali Muryali Muryali Muryali Muslem Muslem N. Nazaruddin Nur Hafni Rauzi Ramazalena Risna Dewi S. Syamsuddin Syamsuddin Teuku Alfiady Ti Aisyah Ti Aisyah