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Kepuasan Pasien Terhadap Pelayanan Puskesmas Ngemplak Simongan Kecamatan Semarang Barat Kota Semarang Wahyu Eko Giri Kusumo; Dewi Sri Rahayu; Rani Tiara Desty
Indonesian Journal of Health Community Vol 4 No 1 (2023): Volume 4 No 1 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i1.2487

Abstract

Patient satisfaction is an assessment of the good or bad quality of health services received by patients. The background of this research is that the Ngemplak Simongan Public Health Center, Semarang City, in carrying out health duties has not yet achieved the desired goals, in general there are still weaknesses. The aim of the research was to determine the level of service quality at the Ngemplak Simongan Health Center. Quantitative research using a descriptive observational study design, using a cross-sectional research design approach. This research was conducted at the Ngemplak Simongan Health Center in December 2022. Sampling used the Purposive Sampling Method. This research instrument used a questionnaire, how to collect data by interview and Google form. The results of the research are good product quality, poor price, poor service quality, good reliability, good tangibility, poor assurance, good emotional factor, good convenience. Suggestions for this research institution can be used as material for consideration in efforts to improve the quality of health services.
Gambaran Kualitas Layanan Kesehatan di Puskesmas Ngemplak Simongan Rita Amelia Putri; Wahyu Eko Giri Kusumo; Rani Tiara Desty
Indonesian Journal of Health Community Vol 4 No 1 (2023): Volume 4 No 1 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i1.2483

Abstract

Service quality is one measure to assess public services. Public service is an activity or a series of activities in the context of fulfilling service needs in accordance with statutory regulations for every citizen and resident for goods, services and/or administrative services provided by public service providers. The state is obliged to serve every citizen and resident to fulfill their basic rights and needs within the framework of public services which are mandated by the 1945 Constitution. The Ngemplak Simongan Health Center is the first level implementing unit in providing health services in its working area, namely the village level. The purpose of this study was to see the extent to which the quality of health services at the Ngemplak Simongan Health Center was satisfied by looking at the elements of safety, effectiveness, patient-centered, timely, efficiency, fairness. The method used in this research is purposive sampling. The results showed that the health services at the Ngemplak Simongan Health Center were quite good, but there were still some that were lacking at this Health Center. It is hoped that the facilities and infrastructure available at the Ngemplak Simongan Health Center can improve the performance and quality of services provided. It is hoped that the Ngemplak Simongan Health Center can be better in providing services in the future by seeing that there is still dissatisfaction with health service users at the Ngemplak Simongan Health Center.
RIWAYAT PEMBERIAN ASI EKSLUSIF, FREKUENSI DAN DURASI PEMBERIAN ASI PADA BALITA STUNTING (25-59 BULAN) DI KABUPATEN DEMAK Wahyuni Arumsari; Rani Tiara Desty; Al Dina Yuliana
Jurnal Kesehatan Tambusai Vol. 4 No. 3 (2023): SEPTEMBER 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v4i3.17852

Abstract

Prevalensi stunting di Provinsi Jawa Tengah pada tahun 2021 menurun sebesar 6% jika dibandingkan dengan tahun 2019. Sejalan dengan hal tersebut, prevalensi stunting di Kabupaten Demak berangsur-angsur menurun hingga pada tahun 2022 menjadi 16,2%. Namun demikian, jika melihat target capaian penurunan stunting pemerintah pada 2023, yaitu sebesar 14%, maka rencana aksi pencegahan dan penanggulangan stunting harus lebih baik lagi terutama dalam pengendalian faktor risikonya. Maka dari itu, penelitian ini mencoba mengidentifikasi salah satu faktor risiko langsung terjadinya stunting, yaitu pemberian ASI. Penggunaan desain penelitian kuantitatif-kualitatif menggunakan metode cross sectional digunakan dalam merancang penelitian. Populasi dalam penelitian sejumlah 618 balita. Pengambilan sampel dilakukan secara acak menggunakan data balita stunting dari 27 puskesmas di Kabupaten Demak. Sampel kuantitatif diambil sejumlah 195 responden, sedangkan 27 informan dipilih guna melengkapi kajian kualitatif. Penelitian ini dilakukan pada Juni - Desember 2021. Balita stunting di Kabupaten Demak sebagian besar adalah perempuan (51,8%), dengan riwayat lahir normal (86,7%). Tingkat pendapatan keluarga dalam satu bulan tergolong rendah (< UMR) yaitu sebesar 65%. Tingkat pendidikan ibu tergolong rendah yaitu 42,6% di tingkat SMP. Sebagian besar balita stunting mendapatkan ASI ekslusif (78,9%), memiliki kebiasaan menyusu > 6 kali dalam sehari (52,6%), dan durasi menyusu yang relatif panjang (> 2 tahun) yaitu sebesar 59,8%. Berdasarkan penggalian informasi juga didapatkan faktor budaya setempat yang ikut mempengaruhi kegiatan menyusui. Faktor pemberian ASI secara garis besar mampu menggambarkan kejadian stunting pada balita.
Peningkatan Pengetahuan Remaja tentang Bahaya Konsumsi Makanan dan Minuman Manis sebagai Determinan Penyakit Diabetes Mellitus di Usia Muda Lindra Anggorowati; Rani Tiara Desty; Sri Rahayu; Al Dina Yuliyana; Wahyu Eko Giri Kusumo
Bubungan Tinggi: Jurnal Pengabdian Masyarakat Vol 5, No 3 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/btjpm.v5i3.8449

Abstract

Saat ini 25% remaja dengan kelebihan berat badan menunjukkan adanya tanda-tanda gejala diabetes mellitus. Hasil studi pendahuluan menjelaskan bahwa siswa dan siswi SMP IT Mutiara Hati, memiliki kebiasaan mengkonsumsi makanan fast food, minuman kemasan berpemanis dan jarang mengkonsumsi buah dan sayur yang dapat meningkatkan resiko penyakit diabetes mellitus di masa mendatang. PKM ini bertujuan untuk memberikan edukasi atau penyuluhan kesehatan tentang bahaya konsumsi makanan dan minuman manis melalui informasi kepada para remaja agar dapat menjaga pola konsumsi makanan dan minuman berpemanis serta gaya hidup yang sehat. Kegiatan peningkatan pengetahuan ini diselenggarakan pada bulan Januari 2023 dengan sasaran kelompok usia muda di SMP IT Mutiara Hati Kota Semarang sebanyak 43 siswa. Rangkaian kegiatan yang dilaksanakan meliputi pengukuran BB dan TB untuk mengetahui IMT dan status kesehatan, edukasi atau penyuluhan seputar faktor risiko diabetes mellitus dan bahaya makanan dan minuman manis, menilai efektivitas penyuluhan melalui penilaian sebelum dan sesudah penyuluhan dengan paired T-test. Kegiatan ini terbukti efektif dalam meningkatkan nilai pengetahuan siswa yang awalnya 71,86±8,24 meningkat menjadi 82,58±9,78 tentang faktor risiko diabetes mellitus dan bahaya makanan dan minuman manis. Perlu adanya komitmen dari siswa, pendampingan dan pengawasan dari guru atau orang tua agar makanan dan minuman yang dikonsumsi siswa berkualitas dengan kalori seimbang.Currently, 25% of overweight adolescents show signs of diabetes mellitus. The results of the preliminary study explained that students at SMP IT Mutiara Hati have a habit of consuming fast food, packaged sweetened drinks, and rarely consuming fruits and vegetables, which can increase the risk of developing diabetes mellitus in the future. There needs to be health education about the dangers of consuming sweet foods and drinks to provide information to adolescents so they can reduce consumption of sweetened foods and drinks and have a healthy lifestyle. This counseling activity was held in January 2023 at SMP IT Mutiara Hati, Semarang. The series of activities included measuring weight and height to determine BMI and health status, education or counseling about risk factors for diabetes mellitus and the dangers of sweet food and drinks, and assessing the effectiveness of counseling through assessment before and after counseling. This activity proved to be effective in increasing students' knowledge scores, which initially increased from 71.86 ± 8.24 to 82.58 ± 9.78 about the risk factors for diabetes mellitus and the dangers of sweet foods and drinks. There needs to be a commitment from students, assistance, and supervision from teachers or parents so that the food and drinks consumed by students are of high quality with balanced calories.
Hubungan Kualitas Pelayanan Kesehatan terhadap Loyalitas Pasien Non Asuransi di Rumah Sakit X Purwodadi Novita Sari; Rani Tiara Desty; Lindra Anggorowati
Indonesian Journal of Health Community Vol 4 No 2 (2023): Volume 4 No 2 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i2.2934

Abstract

Patient loyalty is a patient's attitude that describes loyalty towards services to utilize health services repeatedly to meet medical service needs. Service quality is one of the factors that influences patient loyalty which includes physical evidence (Tangible), reliability, responsiveness, assurance and empathy. This research aims to determine the relationship between the quality of health services and the loyalty of non-insurance patients who receive services at X Purwodadi Hospital. This research uses quantitative research with a cross-sectional research design, with a total of 100 non-insured patients as respondents. The sampling technique used was accidental sampling. Data analysis was carried out by using the chi square test. The results of the relationship analysis using the chi square test (p<0.05) showed that there was a relationship between physical evidence (p=0.000), reliability (p=0.000), capture power (p=0.000), assurance (p=0.000) and empathy (p=0.000) on non-insurance patient loyalty at X Purwodadi Hospital. Suggestions to hospitals to further improve the quality of service to provide a good perception so as to increase patient loyalty at X Purwodadi Hospital.
Hubungan Kualitas Pelayanan Bagian Pendaftaran Rawat Jalan terhadap Kepuasan Pasien RS X Purwodadi Wahyuni Arumsari; Hermin Diah Puspita Arum; Rani Tiara Desty
Indonesian Journal of Health Community Vol 4 No 2 (2023): Volume 4 No 2 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i2.2940

Abstract

Service quality has a direct impact on patient satisfaction assessments. In Purwodadi Regency there are only twelve hospitals. One of these hospitals is Hospital X, which is the most preferred reference by the public. The aim of this research is to determine the relationship between service quality in the registration department and outpatient satisfaction at X Purwodadi Hospital. The approach taken in this research is quantitative-analytic with a cross sectional study. This research was carried out from April to July 2023. Samples were taken using accidental sampling with a population of 107,520 patients and samples taken of 100 respondents using the Slovin formula calculation. The research instrument used a structured questionnaire. The results of the research show that there is a relationship between the quality of registration department services and outpatient satisfaction at Hospital X Purwodadi which includes components: tangibles with a p-value of 0.000 < 0.05; reliability with p-value 0.006 < 0.05; responsiveness with p-value 0.000 < 0.05; assurance with a p-value of 0.000 < 0.05; and empathy with a p-value of 0.000 < 0.05. Overall, the total percentage of patient satisfaction is 70%. Thus, it can be concluded that to increase patient satisfaction scores, hospitals are obliged to improve the quality of service in every department.
Gambaran Kepuasan Pasien di Puskesmas Boja 1 Kabupaten Semarang Lutfiana Nur Rahma; Rani Tiara Desty
Indonesian Journal of Health Community Vol 4 No 2 (2023): Volume 4 No 2 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i2.2480

Abstract

Satisfaction is a form of one's feelings obtained from the product or service received. In the field of Health, customers are patients, and they are considered as the main indicator in assessing service quality. Based on the preliminary study, there were complaints that were obtained from suggestion boxes, in person, or online that patients were dissatisfied with the services received, such as the unfriendly health center staff, inadequate facilities, and differences in service delivery to BPJS and non-BPJS users at the Boja Health Center. 1. The purpose of this study was to see an overview of patient satisfaction at the Boja 1 Health Center on existing complaints. This study used a descriptive observational study with a cross-sectional design. The method used was purposive sampling by determining respondents who had conducted an examination at the Boja 1 Health Center. The results of this study using 9 variables that could affect patient satisfaction were that more than half of the respondents were satisfied with the services provided by the Boja 1 Health Center. However, there was an error. one variable that patients are still dissatisfied with is the advertising or promotion variable promised by the Puskesmas. With that it is necessary to make improvements to increase patient satisfaction so that the services provided can be optimal and support the service quality of the Boja 1 Health Center.
Analisis Kualitas Layanan pada Aplikasi Mobile JKN dengan Tingkat Kepuasan Pengguna Mobile JKN BPJS Kesehatan di Kabupaten Demak Saidatur Rohmah; Rani Tiara Desty; Wahyuni Arumsari
Indonesian Journal of Health Community Vol 5 No 1 (2024): Volume 5 No 1 Tahun 2024
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v5i1.3161

Abstract

Demak Regency is part of the working area of BPJS Kesehatan Semarang Branch with a service usage rate of 86.96% in March 2022. The purpose of this study is to analyze the relationship between the quality of JKN mobile application services with the satisfaction of JKN BPJS Kesehatan mobile users in Demak Regency. This research method uses a quantitative approach with a cross-sectional type to analyze the relationship between JKN mobile application service quality and user satisfaction in Demak Regency. The data analysis technique uses univariate and bivariate analysis with the Chi-square test. The results showed that there was a relationship between the quality of service on the JKN mobile application and the satisfaction of JKN BPJS Kesehatan mobile users in Demak Regency which included the following components: efficient (Efficiency) with a p-value of 0.002<0.05; fulfillment (fullfilment) p-value 0.002<0.05; System Availability p-value 0.004<0.05; Privacy P-value 0.000<0.05 responsiveness p-value 0.001<0.05; compensation p-value 0.032<0.05; contact p-value 0.319>0.05. Of the 7 dimensions, only the contact dimension has no relationship with the satisfaction of JKN BPJS Kesehatan mobile users because the value is >0.05. The overall percentage of user satisfaction is 80%. It can be concluded that to increase the satisfaction value of JKN mobile users, the quality of service in the box dimension needs to be improved.
Hubungan Kualitas Pelayanan Kesehatan Dengan Kepuasan Pasien Rawat Jalan Di Puskesmas X Kabupaten Grobogan Yuliana; Dwi Nur Siti Marchamah; Rani Tiara Desty
Termometer: Jurnal Ilmiah Ilmu Kesehatan dan Kedokteran Vol. 2 No. 1 (2024): Januari : Termometer: Jurnal Ilmiah Ilmu Kesehatan dan Kedokteran
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/termometer.v2i1.2843

Abstract

The aim of this research is to determine the relationship between health service quality and outpatient satisfaction. The research method used is quantitative research with a cross sectional design. Respondents were patients aged 18-50 years who came to Puskesmas X Grobogan Regency in March-April 2023, totaling 500 patients. The sampling technique used non-probability sampling with accidental sampling technique, namely 83 respondents. The results of the validity test using the product moment person test were declared valid with a calculated value > 0.361 and the results of the reliability test with Cronbach's alpha coefficient (C) were declared reliable with a calculated value > 0.600. The normality test using the Kolomogorov-Smirnov test shows that the data is not normally distributed with a significance <0.05, namely 0.000. The results of the study used the chi-square test with a confidence level of 95%, namely that there was a significant relationship between the variables reliability (p value = 0.000), empathy (p value = 0.002), tangibility (p value = 0.002) on outpatient satisfaction. And there is no significant relationship between the variables of fast response (p value = 0.280), guarantee (p value = 0.511) on outpatient satisfaction.
Peningkatan Pengetahuan Faktor Risiko Kardiovaskular pada Lansia Desty, Rani Tiara; Suliani Ika Nur Rohmah
PEKAT: Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 1 (2024): April
Publisher : Puslitbang Sinergis Asa Professional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37148/pekat.v3i1.35

Abstract

Penyakit jantung yang menjadi salah satu ancaman terdepan didunia (global threat) serta merupakan suatu penyakit yang memiliki peran utama sebagai faktor kematian nomor satu di seluruh dunia. Lanjut usia (lansia) memiliki resiko paling besar untuk terjadinya penyakit kardiovaskular. Hasil studi pendahuluan yang dilakukan di Desa Jarum, didapatkan beberapa penyakit yang diderita oleh lansia seperti hipertensi, stroke, dan kolesterol. Dimana penyakit tersebut dapat menjadi pemicu timbulnya penyakit kardiovaskular. Pengetahuan dan pemahaman dalam menjaga kesehatan jantung menjadi hal penting yang mendukung perilaku pola makan baik dan dapat berpengaruh pada kesehatan jantung di masa mendatang. Tujuan dilakukan kegiatan adalah sebagai upaya untuk meningkatkan pengetahuan dan kesadaran pada lansia agar dapat mengetahuinya faktor risiko penyakit kardiovaskular dan dapat merubah perilaku kesehatannya. Kegiatan peningkatan pengetahuan ini diselenggarakan dengan sasaran kelompok lanjut ujia di Desa Jarum Kecamata Bayat Kabupaten Klaten. Rangkaian kegiatan yang dilaksanakan meliputi identifikasi masalah kesehatan, penyuluhan atau sosialisasi seputar faktor risiko penyakit kardiovaskular, menilai efektivitas penyuluhan melalui penilaian sebelum dan sesudah pemberian penyuluhan. Kegiatan ini terbukti efektif dalam meningkatkan nilai pengetahuan yang semula dengan rata-rata 61% meningkat menjadi 95% tentang faktor risiko penyakit Kardiovaskular. Perlu adanya komitmen dari lansia untuk melakukan pola hidup sehat dengan “CERDIK” dan “PATUH” untuk dapat menanggulangi penyakit Kardiovaskular.