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All Journal Walisongo: Jurnal Penelitian Sosial Keagamaan Publikauma : Jurnal Administrasi Publik Universitas Medan Area Indonesian Community Service and Empowerment Journal (IComSE) Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Jurnal Transparansi Publik (JTP) Malikussaleh Social and Political Reviews Indonesian Journal Economic Review (IJER) MIMBAR : Jurnal Sosial dan Pembangunan
M. Akmal M. Akmal
Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Malikussaleh
Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Kinerja Pegawai di Bagian Organisasi Sekretariat Daerah Kota Lhokseumawe Muhammad Bin Abubakar; Rika Andriani; M Akmal; Mulyadi; Bimby Hidayat
Publikauma : Jurnal Administrasi Publik Universitas Medan Area Vol. 13 No. 2 (2025): PUBLIKAUMA, DESEMBER 2025
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/publika.v13i2.15031

Abstract

Penelitian ini bertujuan menganalisis kinerja pegawai pada Bagian Organisasi Sekretariat Daerah Kota Lhokseumawe. Studi ini menggunakan pendekatan kualitatif dengan metode deskriptif untuk menggali data secara mendalam melalui wawancara, observasi, dan studi dokumentasi. Responden penelitian meliputi kepala bagian, kepala subbagian, dan staf pelaksana di Bagian Organisasi Sekretariat Daerah Kota Lhokseumawe. Temuan penelitian menunjukkan bahwa kinerja pegawai di Bagian Organisasi secara umum cukup baik, namun masih terdapat beberapa aspek yang memerlukan perbaikan. Aspek kuantitas dan kualitas kerja menunjukkan hasil positif, didukung oleh pemahaman tugas yang baik dan ketelitian dalam pelaksanaan pekerjaan. Akan tetapi, aspek disiplin, tanggung jawaab, motivasi dan inisiatif pegawai perlu ditingkatkan melalui pengawasan yang lebih ketat dan program pengembangan diri. Faktor-faktor yang memengaruhi kinerja meliputi kompetensi sumber daya manusia, lingkungan kerja, dan sistem reward and punishment yang belum optimal. Penelitian ini merekomendasikan perlunya pelatihan berkelanjutan, evaluasi kinerja berkala, dan peningkatan motivasi kerja untuk mendorong kinerja pegawai yang lebih optimal di Bagian Organisasi Sekretariat Daerah Kota Lhokseumawe.
Analysis of Clean Water Supply Service Quality at PDAM Tirta Tawar in Kemili Village, Central Aceh Regency Dayana Fitri; Mauludi Mauludi; Teuku Alfiady; M. Akmal; Syamsyuddin Syamsyuddin
Indonesian Journal Economic Review (IJER) Vol. 6 No. 3 (2026): September
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i3.944

Abstract

Clean water is an essential public need, and its provision at the local level is carried out by the Regional Water Supply Company (PDAM). In Kemili Village, Bebesen Subdistrict, Central Aceh Regency, customers of PDAM Tirta Tawar frequently experience service problems, including prolonged water outages, poor water quality, pipe blockages caused by sediment, and slow responses to customer complaints. Of the 268 registered customers in the village, only 90 remain active, while 178 are inactive, despite the overall growth of PDAM customers in Central Aceh Regency from 8,476 in 2020 to 9,035 in 2024. This study aims to analyze the quality of PDAM Tirta Tawar's clean water supply services in Kemili Village and identify the barriers affecting service delivery. A descriptive qualitative approach was employed, with data collected through in-depth interviews, observation, and documentation involving twelve informants from PDAM, village government, community leaders, NGOs, academics, and customers. The findings reveal that the quality of service has not met community expectations in terms of physical evidence, reliability, responsiveness, and empathy. Major problems include aging pipeline infrastructure installed in the late 1980s, sediment accumulation and pipe corrosion, an unscheduled rotational water distribution system, a shortage of field technicians, and ineffective communication with customers. The barriers identified consist of technical constraints, such as damaged pipelines and inadequate filtration; human resource limitations, including insufficient training and lack of written procedures; and institutional issues, such as weak coordination, limited infrastructure funding, and ineffective oversight mechanisms. The study recommends establishing a publicly accessible water distribution schedule, developing a digital complaint system, increasing transparency in service fees, and allocating government funding for pipeline replacement and sustainable PDAM oversight.
Co-Authors Al Chaidar Bimby Hidayat Bobby Rahman Boby Rahman Dayana Fitri Fadhlon Saputra Halik Herdi Sahrasad Irfan Irfan Khairul Amin M. Nazaruddin Mauludi Mauludi Muhammad Bin Abubakar Muhammad Isa Mulyadi Mulyadi Muzaffarsyah, Teuku Nanda Amalia Novika Rahnayanti Quthni Effida, Dara Rahman, Dahlan A Rahmat Yanidin Rasyidin Rasyidin Rasyidin Rasyidin Rika Andriani Saifullah Ali Surahman Surahman Syamsul Arifin Syamsyuddin Syamsyuddin Teuku Alfiady Zulhilmi Zulkifli Zulkifli